I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... See more
Company replied
Location
Switch locationSU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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See what reviewers are saying
Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... See more
Company replied
With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... See more
Company replied
I really like what I bought but I've been having an issue, each time. The last times I purchased, the website marked an error, as if I had to repeat everything. The first time, I paid double, and was... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, United Kingdom
- 01912 304259
4.7
Excellent
206 reviews
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You get good service from fat face
You get good service from fat face
And easy to return things
I love my clothes from fat face
I will continue to shop with them
August 9, 2023
Reply from FatFace - NEWCASTLE 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - RS
Shirt was not even worth sale price…
Shirt was not even worth sale price paid. Will be returning item. Collection service from shop was extremely slow. The shop was not busy but girl who served us had no idea what she was as doing. There were a few orders the same surname as mine and she kept bring out one parcel after another until she finally got the correct one 😱
August 12, 2023
Reply from FatFace - NEWCASTLE 2
Hi there! We are very sorry to hear that this has happened. We deeply appreciate your feedback and and we will feed this back to the appropriate team for future consideration - RS
Love fat face clothes
Love fat face clothes, I have required quite a lot of stuff over the years, just been in with daughter for my birthday pressie I got a lovely bag, I also got jeans nd long jumper online from the sale nd they are lovely , staff are so nice nd helpful, the shop is so nice too
One happy fat face shopper
August 1, 2023
Reply from FatFace - NEWCASTLE 2
Good Afternoon Lynda, Thank you for your feedback regarding your trip to the Newcastle store. It is so wonderful to read such lovely feedback! We hope you love your new items! Have a great day - JW
Reply from FatFace - NEWCASTLE 2
Good Morning Tony, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
The member of staff was very friendly…
The member of staff was very friendly and helpful. A credit to Fatface
It is refreshing to feel like a valued customer.
July 31, 2023
Reply from FatFace - NEWCASTLE 2
Good Morning Andrea,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend - JW
Friendly helpful staff
The staff are great. Very often items for sale online are not available in store. It’s always helpful to be able to look at items in real life.
July 22, 2023
Reply from FatFace - NEWCASTLE 2
Hello Elizabeth
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NEWCASTLE 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace is so proficient.
FatFace is so proficient, from placing my order to receiving the parcel which is always a pleasure to open.
I have always been pleased with the garments I have ordered including my last purchase which is a crochet cardigan made of the softest beautiful blue wool. I love it.
July 9, 2023
Reply from FatFace - NEWCASTLE 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Helpful staff
Helpful staff, checked availability of item I wanted.
Very quick delivery when ordered on line.
June 11, 2023
Reply from FatFace - NEWCASTLE 2
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – CD
Emily the assistant was very polite…
Emily the assistant was very polite helpful and knowledgeable on the Fat Face products.
June 15, 2023
Unprompted review
Reply from FatFace - NEWCASTLE 2
Hi John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service from very helpful staff
The assistant in the store was so helpful. There was no size 16 and she phoned my local branch to check there. They did not have it either so she ordered online for me. Central Newcastle branch - excellent service.
June 6, 2023
Unprompted review
Reply from FatFace - NEWCASTLE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Ordered on line for an in store…
Ordered on line for an in store pickup...great service from start to finish...the item was fab and as it's a present I know it will be well received...
May 9, 2023
Reply from FatFace - NEWCASTLE 2
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Pick up from a store very convenient…
Pick up from a store very convenient and and rapid. Store staff pleasant and helpful.
May 8, 2023
Reply from FatFace - NEWCASTLE 2
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
I placed my order over 7 days ago for…
I placed my order over 7 days ago for delivery to my local shop, I am still waiting to be notified it is available to collect
May 10, 2023
Reply from FatFace - NEWCASTLE 2
Good Morning,
Thank you for your feedback.
I can confirm that your order arrived in store on the 15/5/23.
I am so sorry that you were not notified of this delivery.
Please pop into store before the 29/5/23 to collect your order.
We apologise again and hope you have a lovely weekend - KS
It is the first time I have order on…
It is the first time I have order on line from fat face but unfortunately i had to return my item which was no problem at the staff was great. The second item I got I am over the moon and will shop again in fat face .
May 3, 2023
Reply from FatFace - NEWCASTLE 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Store felt cramped and only 3 changing…
Store felt cramped and only 3 changing rooms for everyone. Staff were friendly.
May 3, 2023
Reply from FatFace - NEWCASTLE 2
Hi Mel
Thank you for taking the time to leave your review on our Newcastle store. I will be sure to pass your feedback on to the relevant departments for their consideration.
Thank you, LE
Reply from FatFace - NEWCASTLE 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
Order was easy enough, but…
Order was easy enough but there was no tracking as promised and delivery took much longer than expected. Once the item arrived in store it was easy enough to pickup. Maybe the sales staff could have been a bit more engaged rather than talking amongst themselves.
April 28, 2023
Reply from FatFace - NEWCASTLE 2
Thankyou for taking the time to leave this review, we are very sorry to read of the disappointment caused and will of course make sure to pass on your feedback. In the meantime if there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 0330124000 - All the best, BP
The staff at Newcastle are always very helpful and friendly. Nice shop and atmosphere.
Lovely bag 🎒 great service. Happy Happy with my purchase.
April 27, 2023
Reply from FatFace - NEWCASTLE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very easy to order what I wanted online…
Very easy to order what I wanted online and to collect them when I was next in the city centre.
A note to be aware of; should you wish to return any items to a Fatface store make sure you pay using a personal card i.e. debit or credit. I used Paypal and would have had to return by post.
Fortunately everything was perfect with the order and I kept all items. Great quality and perfect fit.
April 13, 2023
Reply from FatFace - NEWCASTLE 2
Thank you for your review! We're so glad you had a positive shopping experience, and hope we can give you a 5-star experience in the future! CD
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