Wide variety of sizes. The staff were friendly and helpful without being in your face-a sometimes difficult balance. Good quality clothing but can be a little pricey, you get what you pay for.
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See what reviewers are saying
Great service and products. Collection from Next stores makes Fat Face so much more accessible. The clothing quality really is very good especially in this day and age when there’s so much rubbish a... See more
Company replied
Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
Company replied
Whilst the product is good and the shop staff very helpful I do feel let down by the on-line system. I arranged store delivery well in advance but kept getting delay notices. I was in Norwich for an a... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
229 reviews
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I still haven’t received my order after…
I still haven’t received my order after over a week. I’ve complained but received no satisfaction. Your courier Evri is known in the area for not delivering for at least three or four weeks. They should be dropped as they are giving you such bad service. I bought by items as a present and now they are late!,,
October 7, 2022
Reply from FatFace - NORWICH 2
Hi Jacky, I am so sorry to hear that you haven't received your parcel, this isn't what we like to hear. I am just about to respond to the email that you have sent in regarding this issue. Thank you, LE
Returning online purchase instor…
Returning online purchase instor excellent service.
September 28, 2022
Reply from FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Lovely choices especially denimim
I love the layout of the store and great choice of goods. Staff are very helpful which makes shopping a great experience for me.
September 9, 2022
Unprompted review
Reply from FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order was not received
Order was not received. Evri might be the cheapest delivery provider for you to use but are by far the worst.
Eventually get a response from you to say you’ve cancelled my order. Very unhappy with the service.
September 11, 2022
Reply from FatFace - NORWICH 2
Good Afternoon
Thank you for your review.
I am so sorry to hear this,
I can see that my colleague has looked into this further for you. If you still need our assistance please do not hesitate to contact us.
EP
Reply from FatFace - NORWICH 2
Hi Jo, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always enjoy shopping at Fat Face
September 2, 2022
Reply from FatFace - NORWICH 2
Good Morning Margaret
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Good quality but store stock poor leading to online purchase
Could not get the correct size in the shop so ordered on line. The delivery was fast but I thought at 3.99 was expensive for one item. Would have happily collected from in store but that was not an option.
Very impressed with the quality
September 2, 2022
Reply from FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Beautiful bohemian dress so comfortable…
Beautiful bohemian dress so comfortable and stylish.
August 29, 2022
Reply from FatFace - NORWICH 2
Hi Isabel, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Satisfied with my purchase
August 5, 2022
Reply from FatFace - NORWICH 2
Hi Debra
Thank you for your review. Glad you liked your dress. PW
Wonderful shopping experience in Norwich
I have brought several summer dresses but always end up wearing a Fat face dress after much deliberation !!! I just find that the material is so soft, the dresses always skim over my lumps and I can always dress them up for the evening. You really can’t go wrong The staff in Norwich are so helpful, honest and friendly. After shopping online for 2 years it was lovely to actually go into a Fat face store and the service I received was five star worthy ….
July 31, 2022
Reply from FatFace - NORWICH 2
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Love my top nicely packaged
July 26, 2022
Reply from FatFace - NORWICH 2
Hi Heather, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive online shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought a beautiful bright sundress
Bought a beautiful bright sundress. The finish of the dress, demonstrates the quality of the product - finishes like binding around the neckline, inserts and lace/crochet panels on sleeves. This was a present for Mum's birthday and she loved it so much she wore it directly after opening (a first).
July 19, 2022
Reply from FatFace - NORWICH 2
Good afternoon, Lisa
Thank you for leaving us this review about your online order. It's great reading such positive comments about the quality of the products you received.
Am glad your mum loves us too!
Enjoy the rest of your day and stay safe. JB
Reply from FatFace - NORWICH 2
Good afternoon, Martin
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Enjoy the rest of your day and stay safe in this heat. JB
Washes poorly and no longer fits! And I didn’t shrink!
Purchased the Elsie broderie top and by its second wash it has grown in size to the point of looking ridiculous and unwearable. Suspect it’s an issue with the cotton front and jersey sides. However when you pay £40 for a sleeveless top you expect to get more than 2 wears from it.
July 10, 2022
Unprompted review
Reply from FatFace - NORWICH 2
Hi Katy.
Thank you for taking the time to leave us this review.
I am sorry to read that our Broderie top did not meet our high expectations. We will escalate your feedback regarding quality and fit to our garment tech department for review. We are more than happy to review any product purchased from us within a reasonable timeframe. You can either return it to us via the post using our free and easy returns process through our website. Or by all means, you can pop into one of our stores, where one of our team will be able to assist.
In the meantime, if there is anything else we can support you with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care, JB
Lovely
The shorts I bought are so lovely and light. I love them. They arrived very quickly.
July 4, 2022
Reply from FatFace - NORWICH 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you are happy with your new purchase.
Have a good Afternoon.
Take care, EP
Excellent products and excellent…
Excellent products and excellent service in the Norwich store.
June 19, 2022
Reply from FatFace - NORWICH 2
Hi Fred, thank you for your 5* review on the Norwich Store. This is wonderful to hear! Take care, LE
Incredible quality and detail
Incredible quality and detail! Beautiful clothes with a good environmental ethos
June 16, 2022
Reply from FatFace - NORWICH 2
Good afternoon,
Thank you for taking the time to leave us a review. Becoming more sustainable is something that we are constantly working very hard towards, so thank you very much for your feedback on this and I am glad that you love our items.
I hope you have a wonderful day.- DW
Really happy with my service from FatFace.
Really happy with my service from FatFace. Easy to return goods which are not suitable and it’s free.
May 26, 2022
Reply from FatFace - NORWICH 2
Hi Ann,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA
After using FatFace for some years I…
After using FatFace for some years I have never been disappointed regarding goods ordered or delivery. I love their clothes and have sent many garments to my son and his family in Australia.
May 22, 2022
Reply from FatFace - NORWICH 2
Good morning Barbara,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
Excellent service and well discounted…
Excellent service and well discounted prices. Products very well shaped and lovely details on them. Impressed.
May 5, 2022
Reply from FatFace - NORWICH 2
Hi Charles,
Thank you for your review. I am pleased to hear that you are happy with your new purchase. Thank you for taking the time to leave your review. Many thanks-AB.
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