Visited the Norwich store today. Tobias made the experience the best I've had in a clothing store. I asked whether he knew if they had a certain type of trouser. He asked me to wait and brought me bac... See more
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Had a fantastic time in the Norwich shop on Sunday - it was an awful day, pouring with rain, but I was greeted by a lovely young chap called Ivo who had a big smile on his face and helped me find the... See more
Company replied
Ordered from sale online. Kept up to date with click and collect. Prompt email to say problem with delivery, before it became s problem. Confirmed when ready to click and collect. Staff very hel... See more
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Staff were friendly and helpful, and gave good advice when I needed it. I ordered by click and collect, which worked well and was very seamless when I arrived in store. However I'm pretty sure FatF... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3/4 Haymarket, NR2 1QD, Norwich, Norfolk, United Kingdom
- 01603 622074
4.7
Excellent
235 reviews
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Efficient tidy store
Very efficient even when very busy.
Polite. Clothes folded neatly in bag.
Shop well stocked and tidy even though it was very busy with sale.
December 31, 2022
Reply from FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - NORWICH 2
Good afternoon, Julia
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Fat face delivery is always quick and…
Fat face delivery is always quick and keeps you informed every step of the way. Staff instore are always friendly and super helpful without being at all pushy
October 24, 2022
Reply from FatFace - NORWICH 2
Thank you so much for taking the time to leave us a 5* review.
It’s great to hear that your order arrived with you so quickly and you were happy with the service received when shopping in store.
Take Care, TG
They had a good range of sizes for…
They had a good range of sizes for trying things on. The changing rooms were very tidy and spacious. Friendly and helpful staff when paying at the till.
November 5, 2022
Reply from FatFace - NORWICH 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I still haven’t received my order after…
I still haven’t received my order after over a week. I’ve complained but received no satisfaction. Your courier Evri is known in the area for not delivering for at least three or four weeks. They should be dropped as they are giving you such bad service. I bought by items as a present and now they are late!,,
October 7, 2022
Reply from FatFace - NORWICH 2
Hi Jacky, I am so sorry to hear that you haven't received your parcel, this isn't what we like to hear. I am just about to respond to the email that you have sent in regarding this issue. Thank you, LE
Returning online purchase instor…
Returning online purchase instor excellent service.
September 28, 2022
Reply from FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Lovely choices especially denimim
I love the layout of the store and great choice of goods. Staff are very helpful which makes shopping a great experience for me.
September 9, 2022
Unprompted review
Reply from FatFace - NORWICH 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Order was not received
Order was not received. Evri might be the cheapest delivery provider for you to use but are by far the worst.
Eventually get a response from you to say you’ve cancelled my order. Very unhappy with the service.
September 11, 2022
Reply from FatFace - NORWICH 2
Good Afternoon
Thank you for your review.
I am so sorry to hear this,
I can see that my colleague has looked into this further for you. If you still need our assistance please do not hesitate to contact us.
EP
Reply from FatFace - NORWICH 2
Hi Jo, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always enjoy shopping at Fat Face
September 2, 2022
Reply from FatFace - NORWICH 2
Good Morning Margaret
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Good quality but store stock poor leading to online purchase
Could not get the correct size in the shop so ordered on line. The delivery was fast but I thought at 3.99 was expensive for one item. Would have happily collected from in store but that was not an option.
Very impressed with the quality
September 2, 2022
Reply from FatFace - NORWICH 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Beautiful bohemian dress so comfortable…
Beautiful bohemian dress so comfortable and stylish.
August 29, 2022
Reply from FatFace - NORWICH 2
Hi Isabel, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Satisfied with my purchase
August 5, 2022
Reply from FatFace - NORWICH 2
Hi Debra
Thank you for your review. Glad you liked your dress. PW
Wonderful shopping experience in Norwich
I have brought several summer dresses but always end up wearing a Fat face dress after much deliberation !!! I just find that the material is so soft, the dresses always skim over my lumps and I can always dress them up for the evening. You really can’t go wrong The staff in Norwich are so helpful, honest and friendly. After shopping online for 2 years it was lovely to actually go into a Fat face store and the service I received was five star worthy ….
July 31, 2022
Reply from FatFace - NORWICH 2
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Take care, JB
Love my top nicely packaged
July 26, 2022
Reply from FatFace - NORWICH 2
Hi Heather, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive online shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought a beautiful bright sundress
Bought a beautiful bright sundress. The finish of the dress, demonstrates the quality of the product - finishes like binding around the neckline, inserts and lace/crochet panels on sleeves. This was a present for Mum's birthday and she loved it so much she wore it directly after opening (a first).
July 19, 2022
Reply from FatFace - NORWICH 2
Good afternoon, Lisa
Thank you for leaving us this review about your online order. It's great reading such positive comments about the quality of the products you received.
Am glad your mum loves us too!
Enjoy the rest of your day and stay safe. JB
Reply from FatFace - NORWICH 2
Good afternoon, Martin
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Norwich store.
Enjoy the rest of your day and stay safe in this heat. JB
Washes poorly and no longer fits! And I didn’t shrink!
Purchased the Elsie broderie top and by its second wash it has grown in size to the point of looking ridiculous and unwearable. Suspect it’s an issue with the cotton front and jersey sides. However when you pay £40 for a sleeveless top you expect to get more than 2 wears from it.
July 10, 2022
Unprompted review
Reply from FatFace - NORWICH 2
Hi Katy.
Thank you for taking the time to leave us this review.
I am sorry to read that our Broderie top did not meet our high expectations. We will escalate your feedback regarding quality and fit to our garment tech department for review. We are more than happy to review any product purchased from us within a reasonable timeframe. You can either return it to us via the post using our free and easy returns process through our website. Or by all means, you can pop into one of our stores, where one of our team will be able to assist.
In the meantime, if there is anything else we can support you with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care, JB
Lovely
The shorts I bought are so lovely and light. I love them. They arrived very quickly.
July 4, 2022
Reply from FatFace - NORWICH 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you are happy with your new purchase.
Have a good Afternoon.
Take care, EP
Excellent products and excellent…
Excellent products and excellent service in the Norwich store.
June 19, 2022
Reply from FatFace - NORWICH 2
Hi Fred, thank you for your 5* review on the Norwich Store. This is wonderful to hear! Take care, LE
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