This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... See more
Company replied
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See what reviewers are saying
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... See more
Company replied
Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... See more
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Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, United Kingdom
- 01159 418295
4.6
Excellent
227 reviews
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Smart lightweight coat
Smart lightweight coat bought for summer breezes and chilled evenings - ideal for going to football matches in - black for Magpies Notts County with a hood. In the sale 35quid bargain 👍
April 23, 2022
Reply from FatFace - NOTTINGHAM 3
Hi Rosie, thank you for your fabulous review! I am so pleased to hear you had a positive shopping experience and you are pleased with the coat you bought! Take care, LE
Reply from FatFace - NOTTINGHAM 3
Hi Jo
Thank you for the kind words and review on our Nottingham store, I will make sure to pass this onto them. JB
Great fit and ideal length
Great fit and ideal length, love the detail buttons at the back
April 16, 2022
Reply from FatFace - NOTTINGHAM 3
Good Afternoon Candy
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase.
I hope you have a great Easter.
- EP
Excellent service
Excellent service. Ordered in store and ordered online as well. Items arrived quickly before estimated delivery time. Love the quality of the clothes
March 30, 2022
Reply from FatFace - NOTTINGHAM 3
Good Morning Pamela,
Thank you for your 5 star review. Glad to hear your order arrived promptly and you loved the quality of the items! -KC
Good quality clothes
Good quality clothes. Decent prices. Friendly staff! A+
March 26, 2022
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hi Scott, Thank you for your lovely review of the Nottingham Store - This will be passed on to them :) Take care - LE
5 stars: Excellent
March 26, 2022
Reply from FatFace - NOTTINGHAM 3
Good afternoon Michael,
Thank you for your 5* review :)
This is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Like the dress and boots purchased
Like the dress and boots purchased, and good sale discount
March 15, 2022
Reply from FatFace - NOTTINGHAM 3
Hello Elaine,
Thank you for your 5* review.
So happy to hear you are pleased with your new dress and boots! Enjoy wearing them!
Have a lovely day.
Take care, CT
Rude lady in shop upstairs on a…
Rude lady in shop upstairs on a Saturday put me right off....
Ii was returning a top and decided that I didn't want to buy anything else as I could see she was really stressed and didn't want to bother with anyone. This was 9.30am on a Saturday so not sure how she was the rest of day.
What do they say don't bring your troubles to work! I won't be going there any time soon!!
March 14, 2022
Reply from FatFace - NOTTINGHAM 3
Hello Sharon,
Thank you for taking the time to leave a review.
I am so sorry to hear what reads to be a disappointing experience in our Nottingham store recently. Your feedback regarding this will be passed on and looked into further. We are sorry you did not enjoy your shopping experience, of course this is not the service we strive to give.
If you need anything further, please do not hesitate to contact our friendly customer service team via email, live chat or over the phone. We are available Monday - Sunday!
Take care, CT
I’ve always enjoyed shopping at fatface…
I’ve always enjoyed shopping at fatface and this has increased with every step they take to a more intentional and sustainable clothing collection.
Ordered online using Christmas vouchers and everything arrived really quickly, true to size and great quality. My son also loved his new tops, although there is still definitely a divide between stereotypically boys and girls clothes in fatface
Look forward to my next shopping experience.
February 25, 2022
Reply from FatFace - NOTTINGHAM 3
Hi Zara,
I'm so glad that you are still enjoying you experience with us! It's great to hear that your son is loving his clothes and that everything has arrived quickly and easily for you.
Have a lovely day!
JH
Reply from FatFace - NOTTINGHAM 3
Hi Mills,
Thank you for your 5* review. We love to hear such fantastic feedback. Have a great day. Many thanks-AB.
Excellent friendly service
February 7, 2022
Reply from FatFace - NOTTINGHAM 3
Good Morning,
Thank you so much for your review, this is exactly what we love to hear from our wonderful customers! -CA
Very helpful staff
Very helpful staff, great choice of clothes. Very well organised shop layout
February 6, 2022
Reply from FatFace - NOTTINGHAM 3
Hiya James, Thank you for taking the time to leave us such a great review, So pleased to hear you had a great shopping experience in our Nottingham store. LM
your customer service is appalling had…
your customer service is appalling had a problem since September and still not resolved they do not answer your email send a email 28 December 2021 and on 17 January 2022 still waiting for a reply
February 2, 2022
Reply from FatFace - NOTTINGHAM 3
Good afternoon Theresa,
I'm so pleased that we were able to get this sorted over the phone. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Have a lovely day!-CA
Quick delivery and good quality clothing.
Quick delivery and good quality clothing. I’m a fan of the brand due to the shorter length size and modern styles. The sales are amazing and offer great discount. I buy from my local Nottingham store and the customer service is friendly and extremely helpful.
February 2, 2022
Reply from FatFace - NOTTINGHAM 3
Good Morning Paula,
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future.
Have a lovely day! CA
Love fatface clothes fit nice staff are…
Love fatface clothes fit nice staff are lovely when you shop in store no where else comes close
January 30, 2022
Reply from FatFace - NOTTINGHAM 3
Hi Sharon, Thank you for taking the time to leave us such a lovely review about our clothing, our stores and our staff. Hope you continue enjoying shopping with us. LM
I love Fatface
I love Fatface. The shops, staff and products are fabulous. The products are expensive but as a treat they are a joy to own. The online service is excellent too.
January 26, 2022
Reply from FatFace - NOTTINGHAM 3
Hi Eileen, Thank you for leaving us a 5* star review. It is Lovely to hear that you love FatFace and our products as well as receiving great service online.
Take care, LM
Love fat face
Great shop. Ordered from the sale online and took back the items that weren’t right to my local store. Friendly professional service in the shop.
January 26, 2022
Reply from FatFace - NOTTINGHAM 3
Hi,
Thank you for your recent review. I am pleased to read that your instore shopping experience was a positive one and that you received such good service. we are looking
forward to you shopping instore again-we can't wait to see you!
Take care, LM
A great example of customer service at the Nottingham store
I rang the Nottingham store yesterday enquiring whether they had a particular dress in stock as none available on the website. Had an extremely chirpy colleague pick up the phone who found the dress in my size & agreed to save it for me, until my daughter picked it up later on that day. Also had a nice chat with her at the same time. My daughter also had another positive experience later on that day, as she arrived a couple of mins late after the store had officially closed but doors were still open. She was allowed in to collect my dress & said how lovely the staff were & the colleague who served her remembered the phone call with me earlier on that day. Really great customer service & the whole experience made our day! Keep it up and thank you x
January 11, 2022
Unprompted review
Reply from FatFace - NOTTINGHAM 3
Hello Lynn,
Thank you for your review regarding your recent shopping experience in our Nottingham store.
It is so lovely to hear that our store crew were able to locate you a dress in your size and you were able to collect it with no problems the same day. I will absolutely pass your comments onto the crew in store, who I am sure will really appreciate your feedback.
We hope you continue to have a positive experience whilst shopping with us.
Have a great day!
Take care - CT
Very Good
Nice friendly atmosphere, no hassle and fast friendly service at the till.
November 30, 2021
Reply from FatFace - NOTTINGHAM 3
Hi Mark,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store and will make sure that your feedback gets passed on. We hope you enjoy your new purchase!
Have a great day!
Thanks again, JH
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