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FatFace - OBAN Reviews 40

TrustScore 4.5 out of 5

4.7

Unit 1 38 George Street, PA34 5NL Oban, Argyll and Bute, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Always great quality products and good service, whichever branch you shop at - our visit to Oban was no exception.

Company replied

Rated 5 out of 5 stars

Great website and easy to shop quickly. items arrived very quickly. Shopped instore last year twice and if lived nearer would use more often. Staff very friendly. Lighting good. Good quality... See more

Company replied

Rated 5 out of 5 stars

Staff in Oban branch so helpful and polite, if my size not there always happy to order your size delivered to your home or to the shop. Clothes always true to size and quality very good .

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 1 38 George Street, PA34 5NL, Oban, Argyll and Bute, United Kingdom

  • 01631 566339

4.7

Excellent

TrustScore 4.5 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Easy to find the dress I wanted

Easy to find the dress I wanted, it fit perfectly and I love it!

June 5, 2024
FatFace - OBAN logo

Reply from FatFace - OBAN

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your Dress, and we look forward to welcoming you back soon!

Take care.- GM

Rated 5 out of 5 stars

Friendly staff

Friendly staff, great flip flops.

May 2, 2024
Unprompted review
FatFace - OBAN logo

Reply from FatFace - OBAN

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Oban store to be so lovely. I will be sure to pass your comments on to the team.

All the best, MM

Rated 5 out of 5 stars

Order was sent into store very quickly…

Order was sent into store very quickly and was so easy to return there also . Staff are always so friendly and helpful.

April 22, 2024
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Reply from FatFace - OBAN

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Bought jeans in sale ,and was delighted…

Bought jeans in sale ,and was delighted with quality,and sizing .
Staff pleasant and helpful

January 14, 2024
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Reply from FatFace - OBAN

Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.

Rated 5 out of 5 stars

Excellent buy

Really pleased with my purchase and delivery

January 13, 2024
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Reply from FatFace - OBAN

Hi there,
Thank you for taking the time to leave your 5* review.

We’re happy to hear you love your new item, and the delivery process. We look forward to welcoming you back soon.

Take care. -GM

Rated 5 out of 5 stars

Excellent staff

January 12, 2024
FatFace - OBAN logo

Reply from FatFace - OBAN

Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

really quick delivery and exchange…

really quick delivery and exchange service . Staff are always lovely

January 11, 2024
FatFace - OBAN logo

Reply from FatFace - OBAN

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars
FatFace - OBAN logo

Reply from FatFace - OBAN

Good afternoon,

Thank you for taking the time to leave us your review.

I am so pleased that you are enjoying your new order and I hope you continue to enjoy our products and service.

All the best, MM

Rated 2 out of 5 stars

Have waited 7 days for order to arrive…

Have waited 7 days for order to arrive in Oban store which is unusual

Order now in Oban store and all is forgiven 😂😂

October 19, 2023
FatFace - OBAN logo

Reply from FatFace - OBAN

Good afternoon,

Thank you for taking the time to leave a review.

Good news - your order has arrived in the Oban store today! You have been sent an email to confirm this.

I hope you love your new items!

All the best, LB

Rated 5 out of 5 stars

Thank you so very much to fatface

Thank you so very much to fatface. Love the products and service were excellent. Will be back very soon- thank you 😊

August 24, 2023
FatFace - OBAN logo

Reply from FatFace - OBAN

Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS

Rated 5 out of 5 stars

Thank you excellent customer service…

Thank you excellent customer service Attention to detail got lovely dress and top. Found website online afterwards and found top in correct size all products are amazing and beautiful.

July 19, 2023
FatFace - OBAN logo

Reply from FatFace - OBAN

Good Afternoon Jennifer,

Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care - JW

Rated 5 out of 5 stars

Great products even for granny The sales assistants were so helpful…

The sales assistants were so helpful and friendly. They went into the back room to find a garment that was just what I wanted. 10 out of 10. I am 75yrs it is difficult to shop on you own, I like Fat Face garments and they do suit grannies like me.

July 10, 2023
Unprompted review
FatFace - OBAN logo

Reply from FatFace - OBAN

Hi Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Lisa was…

Went to the shop in Oban Lisa was very helpful. Any time I have been in the shop Lisa is cheery and is very helpful great knowledge of stock etc. Great asset to your company.

June 29, 2023
FatFace - OBAN logo

Reply from FatFace - OBAN

Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Rated 5 out of 5 stars

Good quality product

Good quality product. Friendly staff

June 25, 2023
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Reply from FatFace - OBAN

Good afternoon, Stephen

It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Oban store.

Take care, JB

Rated 5 out of 5 stars

Perfect fit excellent quality always…

Perfect fit excellent quality always great product couldn’t be happier.

April 18, 2023
FatFace - OBAN logo

Reply from FatFace - OBAN

Hello Gordon, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS

Rated 5 out of 5 stars

Saw the items in store but not in my…

Saw the items in store but not in my size. The girls very kindly told me to check online and to my delight they were available. Delivery was good and the items were perfect. Love the clothing and the quality. The service in store is amazing.

April 19, 2023
FatFace - OBAN logo

Reply from FatFace - OBAN

Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Oban store - this is great to hear. Take care, BP

Rated 5 out of 5 stars

Shop in Oban very efficient with click…

Shop in Oban very efficient with click and collect item and pleasant and helpful ladies at counter.

March 23, 2023
FatFace - OBAN logo

Reply from FatFace - OBAN

Good afternoon, Lillian

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Oban store.

Take care, JB

Rated 5 out of 5 stars

Good quality

Good quality products. Love the pyjamas!

December 1, 2022
FatFace - OBAN logo

Reply from FatFace - OBAN

Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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