I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I ha... See more
Company replied
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The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred... See more
Company replied
Your order to store service is a shambles. 3rd time I have used it and problem every time with delays and misinformation. Will not use this service again.
Company replied
Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20/22 High Street, RH2 9AY, Reigate, Surrey, United Kingdom
- 01737 243103
4.6
Excellent
83 reviews
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prompt delivery but I miss the delivery…
prompt delivery but I miss the delivery to store option
November 10, 2022
Reply from FatFace - REIGATE 2
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience. Please be assured your custom and feedback is important to us, and I promise you that the feedback you have given is documented and passed onto the relevant parties to investigate. We look forward to you shopping with us again soon at our Reigate store.
Take care, JB
Laura was great I called to ask her to…
Laura was great I called to ask her to hold a pair of ladies ankle boots which she had ready when we visited the shop in Reigate today. All the staff were very friendly and helpful.
Well Done, lovely shop.
God bless
Andrew Hayward
September 30, 2022
Unprompted review
Reply from FatFace - REIGATE 2
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Brilliant service. Love Fat Face clothes
Always such good, friendly service and love ethical clothing. Less leather or more leather alternatives would be a bonus and vegan labelled shoes/clothes.
September 1, 2022
Reply from FatFace - REIGATE 2
Hi Julie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and polite staff
Very helpful and polite staff. The shop was very tidy and a good amount of stock to browse. Friendly atmosphere. All good! Thank you.
August 26, 2022
Reply from FatFace - REIGATE 2
Hi Jean, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was very pleased with the customer …
I was very pleased with the customer service, and love my new outfit I brought good quality
July 15, 2022
Unprompted review
Reply from FatFace - REIGATE 2
Hi Linda, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LE
Disappointed that I was unable to take…
Disappointed that I was unable to take back an online purchase paid via PayPal to my local store. Is this new?, not happy at having a wasted journey, this should be made clearer when you buy online. I’ve never encountered this with fatface before.
July 13, 2022
Reply from FatFace - REIGATE 2
Good morning,
Thank you for taking the time to leave us your review. I am so sorry to hear of your recent experience in our Reigate Store. Please be assured that this will be followed up with the store so the appropriate action is taken to ensure that this does not happen again.
Take care, EG
Great website
Great website, saw a dress in a FF shop window prior weekend but didn’t have time to go in to try on as busy! Easy ordering process and delivery super quick. Great products delivered.
June 20, 2022
Reply from FatFace - REIGATE 2
Hello Alexandra,
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future.
Have a wonderful day DW
Really helpful and friendly salesperson…
Really helpful and friendly salesperson (Kirsty) in Reigate
June 16, 2022
Unprompted review
Reply from FatFace - REIGATE 2
Good afternoon!
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Reigate store. We look forward to you shopping with us again soon.
Take care, JB
Thanks to the helpful staff at Reigate
Thanks to the helpful staff at Reigate. They recently guided me through a complicated exchange of a garment and today helped me to find some new clothes! They know the current ranges very well and encouraged me to experiment with styles.Will definitely return! Many thanks
May 4, 2022
Unprompted review
Reply from FatFace - REIGATE 2
Hi Thelma,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Reigate store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Fat Face is an excellent company
Fat Face is an excellent company. I love how sustainable their materials and how eco friendly they are. Their clothes are my favourite and their customer service is excellent. I would not hesitate to recommend them.
February 14, 2022
Reply from FatFace - REIGATE 2
Good Morning Sandra,
Thank you for taking the time to write your review. I am so happy to hear how much you love the brand! - KC
More Fat Face
Another good shirt from Fat Face. My wife calls me Man from Fat Face as all my clothes are from you!!
February 6, 2022
Reply from FatFace - REIGATE 2
Hi James, Love your nickname from your wife and that you love our clothing so much. Thank you for the 5 star review and for being such a loyal customer. LM
Excellent product high quality…arrived…
Excellent product high quality…arrived quickly too!
November 29, 2021
Reply from FatFace - REIGATE 2
Hi Steve,
Thank you for your 5* review. Many thanks-AB.
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