I had a fabulous experience shopping in store. Since having my baby my body has changed and I couldn't find anything that fitted/looked right in any other shop. The ladies in Fatface were incredible a... See more
Company replied
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Ordered on line, click and collect from Fat Face, local branch in Shrewsbury. Staff are lovely and always helpful. Loved the scarf, bought as a present, colours were gorgeous, beautiful fabric and c... See more
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I originally ordered jeans online but went into Shrewsbury to exchange them as they didn’t fit. As ever the staff in town were super helpful. I always leave that shop with a smile. A lot of retailers... See more
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Ordered two holiday shirts, really nice quality, and excellent value too, as they were reduced by 20% in the sale. Ordered online, and delivered quickly and collected in store. Only gripe is why oh... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
4 The Square, SY1 1LA, Shrewsbury, Shropshire, United Kingdom
- 01743 272975
4.6
Excellent
152 reviews
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The whole process is so easy.
The whole process is so easy from ordering to collection. I never have to wait long for my order, just a few days. I am very happy with my purchase . Fat Face quality is always very good.
August 11, 2023
Reply from FatFace - SHREWSBURY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Friendly helpful staff
The staff were very friendly and helpful. Attentive to customer needs not chatting to each other. Knowledgeable about range and where to locate it i store. A a disable shopper i found this very helpful.
August 11, 2023
Reply from FatFace - SHREWSBURY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
My tailor
Good products and excellent, reliable service, every time. On-line and in-store.
July 12, 2023
Reply from FatFace - SHREWSBURY
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Reply from FatFace - SHREWSBURY
Hello! Thank you for leaving us a 5* review. We are so pleased that you have had such a positive experience shopping with us online. Take care – LB
Lady in the shop at Fatface Shrewsbury…
Lady in the shop at Fatface Shrewsbury was not as helpful as other stores. I was in Cardiff earlier in the week and they could not do enough for you.
May 11, 2023
Reply from FatFace - SHREWSBURY
Hi Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Smooth transaction and pick up was so…
Smooth transaction and pick up was so easy. Many thanks. TD
May 2, 2023
Reply from FatFace - SHREWSBURY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Quick and easy
Quick and easy ordering process. Email to say item at store to collect. Hassle free collection. Could not have been simpler or smoother process!
May 2, 2023
Reply from FatFace - SHREWSBURY
Hi Lynda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Kind helpful staff and great reductions…
Kind helpful staff and great reductions in sale.
April 28, 2023
Reply from FatFace - SHREWSBURY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great shopping experience
Purchased two lovely tops on line in the sale. They were delivered to my local shop and I picked them up within a few days of ordering. Very satisfied with the quality of the clothing and ease of ordering and collection
April 24, 2023
Reply from FatFace - SHREWSBURY
Good afternoon, S Green
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Shrewsbury store.
Take care, JB
Excellent service as usual love fat…
Excellent service as usual love fat face clothing.
April 21, 2023
Reply from FatFace - SHREWSBURY
Good afternoon, Glenys
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Shrewsbury store.
Take care, JB
Satisfaction again
To date, I could consistently give the same review. Fat Face continues to offer quality products, the fabric is always so soft and comfortable to wear. Fat Face continues to offer excellent customer service, again it has been efficient and the whole transaction has been smooth. Satisfied customer. Thank you.
April 17, 2023
Reply from FatFace - SHREWSBURY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really positive service from the shop…
Really positive service from the shop and easy collection. Item is good quality.
March 31, 2023
Reply from FatFace - SHREWSBURY
Good afternoon, Peter
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Shrewsbury store.
Take care, JB
Had item delivered to the store
Had item delivered to the store. Was delivered quickly and easy collection process.
March 31, 2023
Reply from FatFace - SHREWSBURY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SHREWSBURY
Hi Valerie,
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly and you're happy with your item!
Have a great day!
Take care, SK
Lovely clothes
March 22, 2023
Reply from FatFace - SHREWSBURY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent customer service
I originally ordered jeans online but went into Shrewsbury to exchange them as they didn’t fit. As ever the staff in town were super helpful. I always leave that shop with a smile. A lot of retailers could look to the team in Fat Face for how to get it right.
December 28, 2022
Reply from FatFace - SHREWSBURY
Hi Peter, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful and professional
Helpful and professional, it was a pleasure to shop in
FATFACE.
December 6, 2022
Unprompted review
Reply from FatFace - SHREWSBURY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Clothes are great but Payapal returns NFG
Clothes are great, but I had to return an item and the Shrewsbury shop refused to take it as I had paid via PayPal, I had to take it back home repackage and then back up town to the post office.
I did read the return info, no warning re PayPal.
November 9, 2022
Reply from FatFace - SHREWSBURY
Good afternoon, Steve
Thank you for taking the time to leave us your feedback.
I am sorry that you was turned away from our store with your PayPal order. It is policy that orders paid in 3 installments via Paypal are not eligible for return in stores. However I can see that your order was paid in full and the store should have processed that for you.
I have contacted the store and informed them that they should have indeed refund your order. So please accept my apologises on a wasted journey.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
The ease of the process
The ease of the process, purchase & returns. Keep the good work going.
November 12, 2022
Reply from FatFace - SHREWSBURY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - SHREWSBURY
Hi Natalia, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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