Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the... See more
Company replied
Location
Switch locationUnit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... See more
Company replied
There Clothing is Made of GOOD Quality and made to LAST in fact you get rid of what ever you have Bought before it wears out
Company replied
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, United Kingdom
- 02380 330868
4.7
Excellent
160 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
August 11, 2023
Reply from FatFace - SOUTHAMPTON 3
Thank you for your review. We deeply appreciate your comments! - RS
Good quality and attractive styles
July 26, 2023
Reply from FatFace - SOUTHAMPTON 3
Good Morning Cheryl,
Thank you for your positive feedback! I am so happy to hear you are loving our styles! Have a great day! - JW
Changes in sizing
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have altered your sizing and made everything so big. Your size 6 is easily an 8/10 . I'm currently wearing a size 6s jumpsuit from several years ago and the comparison is ridiculous. Who are you measuring for these sizes ?
As someone who is a petite 5ft2 I'm unfortunately no longer able to buy the clothes I love.
July 10, 2023
Reply from FatFace - SOUTHAMPTON 3
Good afternoon, Melissa
Thank you for taking the time to leave your feedback.
I am so sorry to learn that the sizing of your recent order was not quite right for you on this occasion. We will escalate your feedback regarding the sizing to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Regards JB
Gorgeous bag
Gorgeous bag, well worth the money. Bought this as my summer bag and keeping my Gorgeous camera bag for winter. Utterly recommend.
July 8, 2023
Reply from FatFace - SOUTHAMPTON 3
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
returning items no problem
I found returning items at the store to be a customer friendly and seamless experience. Thank you Fatface staff at Westquay southampton x
June 24, 2023
Reply from FatFace - SOUTHAMPTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - SOUTHAMPTON 3
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Good quality
Always have beautiful clothes.
, sometimes a little expensive, but all ways good quality .
Always something that catches my eye.
May 23, 2023
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your in store shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - SOUTHAMPTON 3
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I ordered a size 14 but got sent a 24…
I ordered a size 14 but got sent a 24 instead.
Tried to return the item at my rarest branch whose tills had gone down so couldn’t do any card transactions.
Not impressed.
April 26, 2023
Reply from FatFace - SOUTHAMPTON 3
Hello Louise,
Thank you for sharing your feedback. I am so sorry to hear that this has happened. I have contacted you directly to find a solution to this issue. Thank you again for your patience whilst we resolve this matter for you.
Take care - KS
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
They made my week!
Staff member Emily from Southampton, West Quay store is the reason for this 5 star review.
A lovely person who was amazingly helpful, they made my week! It's customer/staff experiences like this that make me want to come back.
Thank you so much Emily!
April 26, 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic customer service at WestQuay…
Fantastic customer service at WestQuay Southampton. Shopped three days in a row. Love the quality of the clothing. Was well served by Lesley, Sandra and Wendy. All very pleasant and contributed to it being a great shopping experience.
April 14, 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
I love fat face clothes for my son
I love fat face clothes for my son. I wash and dry them frequently and they remain the same colour and don’t shrink. Although they are more expensive than the high street brands, they last for months. If I buy a top from another shop, I can guarantee after one or two washes it would have shrunk! Buy cheap buy twice! That’s why I buy fat face! In the long run it’s much more cost effective.
March 31, 2023
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you continue to enjoy shopping with us. Take care – KS
Reply from FatFace - SOUTHAMPTON 3
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
I ordered first time a top and a suede bag.
I ordered a top and a suede bag.
Easy ordering delivery with courier.
The suede bag is gorgeous well made and looks expensive.
The cotton embroidered top was
Coming very small when I saw it in the shop so ordered two sizes up and it’s perfect.
March 29, 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Reply from FatFace - SOUTHAMPTON 3
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Southampton store.
Take care, JB
Above and Beyond (Southampton)
My husband has wounds on his feet - FatFace slipper socks are the only thing I can get onto him without pain. Emily at Southampton went above and beyond to find me some, searching through stock "backstage" to get me 2 pairs as they were no longer on sale in the shop. I was so relieved (and slightly over-excited!) To get them. Thank you for not just saying, "If they're not on the shelf we don't have any" but making the effort to try and help. I must also mention her very helpful colleague who was wrestling the arm/a top onto a mannequin at the same time!
February 18, 2023
Unprompted review
Reply from FatFace - SOUTHAMPTON 3
Hi there, thank you so much for your feedback. Of course, this will be passed on to our store team. Glad to hear you managed to purchase your wanted slippers! :) SK
Visiting Uk from France
Visiting Uk from France, purchased two items from Southampton Branch, great choice, and customer service.
November 21, 2022
Reply from FatFace - SOUTHAMPTON 3
Hi Chris
Thank you for your 5* Review!
Your lovely feedback is very much appreciated. We are pleased to learn you were happy with your recent instore shopping experience. We hope you enjoy your new items!
Take Care, TG
Fantastic experience
Fantastic experience, brilliantly helpful staff and as always the clothes are beautiful
November 8, 2022
Reply from FatFace - SOUTHAMPTON 3
Good afternoon, Hayley
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Southampton store.
Take care, JB
Great quality and modest humble clothes…
Great quality and modest humble clothes which is great for those who love comfort
November 14, 2022
Reply from FatFace - SOUTHAMPTON 3
Hi Olga, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.