Like the clothes. Can be expensive. Quality clothing. Like to visit the shop if I can. Don’t want to do everything online. Pity they moved inside another shop. Restricts access. Can’t use gift cards.
Company replied
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See what reviewers are saying
I phoned Fat Face in St Ives, Cambridgeshire today with a view to exchanging a previous purchase. I spoke to Dawn on the telephone and subsequently visited the store. She couldn't have been more hel... See more
Company replied
The St.Ives store in Cambridgeshire is the best shop in town. The Manager Ann is always so welcoming and nothing is too much trouble, she goes all out to help you. Her assistant Dawn gives a personal... See more
Company replied
Wonderful clothes, in great colours and styles that fit beautifully. The lady in store was so kind and helpful, thank you
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
15 Crown Street, PE27 5EB, St�Ives - Cambs, Cambridgeshire, United Kingdom
- 01480 494922
4.5
Excellent
18 reviews
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Like the clothes
Like the clothes. Can be expensive. Quality clothing. Like to visit the shop if I can. Don’t want to do everything online. Pity they moved inside another shop. Restricts access. Can’t use gift cards.
January 3, 2024
Reply from FatFace - ST IVES CAMBS
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FATFACE ordering on line simple
FATFACE ordering on line simple. Delivery straightforward and prompt.
Returns excellent. No logging in to download scans. Return form enclosed with parcel.
November 21, 2023
Reply from FatFace - ST IVES CAMBS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
It was a pleasure
I phoned Fat Face in St Ives, Cambridgeshire today with a view to exchanging a previous purchase. I spoke to Dawn on the telephone and subsequently visited the store. She couldn't have been more helpful, friendly and courteous. She is an asset to your company. (There was another assistant standing at the till who was also very smiley.) Thank you for a good experience.
January 12, 2023
Unprompted review
Reply from FatFace - ST IVES CAMBS
Hello,
Thank you for your feedback regarding your recent visit to the St Ives store. It is so wonderful to read about the great experience you had instore
Take care KS
The St.Ives store in Cambridgeshire is…
The St.Ives store in Cambridgeshire is the best shop in town. The Manager Ann is always so welcoming and nothing is too much trouble, she goes all out to help you. Her assistant Dawn gives a personal shopping experience and is very honest, always helps me with my choices her talent is second to none. The shop is always so tidy and merchandising is excellent. Their customer service is outstanding and shopping in the store is very enjoyable.
December 6, 2022
Unprompted review
Reply from FatFace - ST IVES CAMBS
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Faultless service
Brought a jacket in the sale - sizer larger and black as that was all they had and I really liked the jacket. Went go
E, found the correct size and colour I wanted online. Took jacket back, lovely service, no quibble money back, back in my account quick as a flash! Can’t fault you Fatface :)
September 23, 2022
Reply from FatFace - ST IVES CAMBS
Good afternoon Cynthia,
Thank you for your 5* review. It is great to read such positive comments about your recent experience with us. We look forward to welcoming you back soon!
Take care, EG
Fat face is great quality
Fat face is so easy , for delivery and returns , love their clothing range , also a great fit for me ,
July 1, 2022
Reply from FatFace - ST IVES CAMBS
Hi Pamela, Thank you for your 5* review - I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon! Take care, LE
Reply from FatFace - ST IVES CAMBS
Good afternoon Hilary!
I am so happy to read what a positive experience you had in the St Ives Cambridge store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend DW
Wonderful clothes
Wonderful clothes, in great colours and styles that fit beautifully. The lady in store was so kind and helpful, thank you
April 27, 2022
Reply from FatFace - ST IVES CAMBS
Good afternoon Sally,
Thank you for taking the time to leave us a review. I am so pleased to hear about your recent experience in our St Ives store and will be sure to pass this feedback on to the team.
Take care - EG
The whole process was excellent
The whole process was excellent. Ordered online and received both email and text notifications advising progress of order. Once delivered decided that a smaller size would perhaps have been better. Went to a local store which happened to have the size in the stockroom. Straightforward swap without any hassle. Quality of the item is excellent, as usual too.
March 29, 2022
Reply from FatFace - ST IVES CAMBS
Hi Mrs Ansell
Great to hear that both our order and exchange processes worked so good for you. Thank you awarding us 5 stars and we really appreciate you continuing to shop with us. I hope you have a lovely day. MJ
Excellent product
Excellent product, excellent member of staff. Very helpful, very friendly....an asset to Fat Face
February 3, 2022
Unprompted review
Reply from FatFace - ST IVES CAMBS
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Take care, LM
Good Service
Good sale prices quick free delivery (because I spent the correct amount!) and easy return to shop. Even got my refund within 24 hours of return. Great service all round. Clothes excellent quality as usual but not sure I would pay full price when they discount so much in sale.
February 3, 2022
Reply from FatFace - ST IVES CAMBS
Good morning Terry,
Thank you for leaving us a 5* review about your overall online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day! LM
Wonderful staff
I tried the standard length jeans on in the shop to check for size. The staff were very helpful but then I had to order the short version on line. The jeans are a perfect fit - no shortening necessary. I just wish the shops could carry the shorter sizes but glad that they were readily available online.
I’d like to thank the shop staff for helping me get the right size - my local store is in St Ives Cambridgeshire.
February 2, 2022
Reply from FatFace - ST IVES CAMBS
Good afternoon,
We really do appreciate your feedback regarding our size availability in our stores. We are proud of being able to offer the size ranges that we do and we have received such positive feedback from our customers about using a diverse range of models. We do recognise that we need to ensure that we can make these sizes available to all of our customers, all of the time and as such are working very hard behind the scenes to make this happen across all of our shopping channels
I hope you have a lovely day!- CA
Staff were very friendly
Staff were very friendly. Enjoyed having a look before I made my purchase 🙂
January 31, 2022
Reply from FatFace - ST IVES CAMBS
Hi Laura, It is great to hear that you had such good service in out store and you managed to find something for yourself. LM
Reply from FatFace - ST IVES CAMBS
Thank you! St Ives will be delighted to read your lovely comments CP
All good
All good, took a week to arrive, so order well before needed 😉. Xmas presents so not tried on yet.
December 3, 2021
Reply from FatFace - ST IVES CAMBS
Good afternoon, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived quickly. We hope you continue to enjoy your shopping experience. - ES
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