I ordered online, click & collect. The whole process was quick & efficient. My clothes arrived at the shop on my chosen day. I was kept informed. I am very pleased with the items I purchased from yo... See more
Company replied
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See what reviewers are saying
I absolutely adore fat face clothing and specially knowing from my tags all clothing of my purchaser which are numerous are from India and Bangladesh ,Sizes are marvellous,cotton,silk all considered w... See more
Company replied
I always find the staff in my local store helpful, approachable and welcoming. I had been looking for a pyjama top for a couple of weeks, it was sold out online and at my local store. The assistant... See more
Company replied
Visited the Thame store. Beautifully displayed goods, lot's of choice and excellent customer service from Eleanor. Will be back soon.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 Cornmarket, OX9 2BL, Thame, Oxfordshire, United Kingdom
- 01844 217115
4.8
Excellent
82 reviews
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Reply from FatFace - THAME
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - THAME
Good afternoon, John
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Thame store.
Enjoy the rest of your day, take care. JB
Reply from FatFace - THAME
Good morning,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Enjoy the weekend, KS
Customer satisfaction
Ordered a jumpsuit and found that it had been sewn wrong .Took it back and the assistants couldn't be more helpful ordering another straight away and so pleased. Have shopped here for some time staff always attentive .Pleasure shopping in there
June 23, 2022
Reply from FatFace - THAME
Good afternoon,
Thank you for leaving us this review about the service you received. Have a lovely weekend! - ES
Always good service and lovely clothing.
April 15, 2022
Reply from FatFace - THAME
Good Morning Julie
Thank you for your 5* review.
I am so pleased to hear of the recent experience you have received from us.
Happy Easter - EP
very good
very good product, arrived quickly and I was satisfied with my purchase. I will buy again from this shop.
April 10, 2022
Reply from FatFace - THAME
Hi Waldemar, Thank you for your review on the Thame Store - this is so wonderful to hear! Take care, LE
Such a helpful staff member
I bought a long top in the Fat Face sale. I really liked it but when I tried it on at home I realised it did not suit me.
I took it back today, very apologetic and the assistant was very helpful and understanding. She returned my payment without any fuss.
I will of course return to buy from Fat Face again.
March 2, 2022
Unprompted review
Reply from FatFace - THAME
Hi Anastasia
Thank you for letting us know about your in store experience. I'm really pleased your return was handled smoothly and to your satisfaction.
Have a good weekend.
MJ
Lovely shop with very pleasant staff
February 6, 2022
Reply from FatFace - THAME
Hi there, Thank you for taking the time to leave us your 5 star review. Have a lovely day! - ES
I love the product but..
I love the product. My problem was with when I tried to exchange for a larger size, the item was not in store so I had to get a refund and purchase again online. The staff member told me that I was only getting £20 back from the £38 I had paid. She looked at the E-receipt and that is what she told me I would get back. When I returned to the store with the paper receipt I was refunded the whole amount. Why would I not have been entitled to that with the e-receipt only. I will not ever rely on an e-receipt again.The definition of the receipt was that was what you received so I found it very annoying to have to make a return trip and thankfully I had a paper receipt or I would have been out of pocket.
February 5, 2022
Reply from FatFace - THAME
Good Morning Debbie
Thank you for your review.
I am so sorry to hear of your recent experience in one of our stores. With a e receipt I can confirm that you should have been refunded the full amount you originally paid. Please be assured that this will be followed up with the store.
I hope you have a lovely weekend. - EP
Always great service
I use this store regularly and am always impressed by the great customer service. All staff are friendly and helpful, offfering to get items for you and happy to comment on your choices should you ask.
I love the range of clothes and acce on offer at the store and will continue to keep going back.
January 31, 2022
Reply from FatFace - THAME
Hi Luci, Thank you for the 5* review. Its great to hear such positive feedback regarding one of our stores and the staff. We always strive to be the best and help all our customers. Your feedback will be passed on to the store. LM
Excellent customer service from Jake in…
Excellent customer service from Jake in Thame store
December 12, 2021
Unprompted review
Reply from FatFace - THAME
Good afternoon, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again - we can't wait to see you! - ES
Helpful customer service
Excellent customer service !
I had an issue with sizing with one of the jumpers and the sales assistant was really kind to sort it out for me .
November 30, 2021
Reply from FatFace - THAME
Hi Sanchali,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and that we were able to quickly resolve any issues. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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