They're the only shop in Whiteley that offer customer service. They say hello, they ask if you need help then...get this as it'll blow your mind- they find your size, go upstairs to see if they're def... See more
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Location
Switch locationUnit E5 Whiteley Village Shopping Centre, PO15 7PD Whiteley, Hampshire, GB
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See what reviewers are saying
Lovely clothes, found a really nice jumpsuit ordered it in petite online which fitted beautifully
I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... See more
Company replied
Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, United Kingdom
- 01489 557170
4.7
Excellent
182 reviews
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Item lost by store & tried to refund wrong amount
Ordered an item for store collection. Arrived at store 4 days after getting confirmation the item had arrived. The sales assistant found the item on the computer & marked it as complete but when they went to get the order they couldn't find it. They spent about 10 minutes searching while I waited with my 1 year old. Couldn't find it. My son was then starting to get a little fidgety which was adding to the frustration & what should have been a 2 minute trip into store took about 15/20 minutes. Manager spoke to me & said if she could take my contact details so she could call me when the item was found. I asked for a refund as how did I prove I didn't collect it seeing as they marked it off the computer already. So manager proceeded with a refund but value was £5 less. When I said no I paid £25 not £20 she said no it would be that price because of the additional 20% sale on. I said no I did pay £25 & proceeded to show her the emails as proof. I'd bought the item before the additional 20% sale had started. Finally got my refund. The only silver lining is that I then reordered the item, which was fortunately still in stock, at the discounted price if £20 but I ordered for home delivery because I did not trust sending it to store again! Left a bit of a sour taste after the experience because I do like Fatface clothing but just feel frustrated. So glad the item hadn't sold out!!
April 30, 2023
Reply from FatFace - WHITELEY
Good Morning Nikki
Thank you for your review.
I am so sorry to hear of your recent experience with your Click and Collect order. I have flagged this with the appropriate department to look into further internally so the appropriate action can be taken to ensure this does not happen again.
I hope you have a lovely day.
EP
Didn’t know order was in
After being emailed my order was in its way to my chosen store, I waited and waited, 6 days later I happened to be near the store so called in as no email saying order was there, lucky I did as was there waiting, sales assistant surprised I didn’t get an email informing me. Not sure how that happened
April 29, 2023
Reply from FatFace - WHITELEY
Good Morning Tina
Thank you for your review.
I am so sorry to hear that you did not receive a email regarding your parcel. I have flagged this with the appropriate department to look into further internally to ensure that this does not happen again.
EP
Shirt did not fit so I returned it to…
Shirt did not fit so I returned it to store where I spent five times the original amount on other items. Sneaky🤪.
April 29, 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I'm a size 20 and live the fact i can…
I'm a size 20 and live the fact i can get a well made item with desent material. I'm very happy to pay a bit more for good quality. Always manage to get what I want in the sales too. I use home delivery and store delivery. I pick up from the whiteley store, Fareham where the staff are very friendly and always ask if you would like help everytime I go in.
April 25, 2023
Reply from FatFace - WHITELEY
Hi Debbie,
Thank you for this lovely review!
We are so passionate about providing great quality clothes for people of all shapes and sizes. So it is amazing to hear that you are loving our products and that you have had such positive experience.
Thank you for being a loyal customer of ours!
All the best,
JH
Poor service
Over charged took a week to be refunded. Item I ordered was not available when I went to the store but as soon I left I had an email telling me to come and pick it up
April 16, 2023
Reply from FatFace - WHITELEY
Thankyou for your review, we are very sorry to read you were overcharged but hope this has now been sorted for you. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 0330124000 - Take care, BP
The dress was great
The dress was great . Collection easy and quick. Goods arrived quickly.
April 16, 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Shop staff really friendly and helpful
Shop staff really friendly and helpful. Purchased two shirts. Great quality and fit as usual from Fat Face.
April 16, 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Good quality jeans with free click and…
Good quality jeans with free click and collect that was very fast. Friendly staff in store. Lots of info on the jeans online really helped me choose the correct type.
April 12, 2023
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Just excellent service on delivery I…
Just excellent service on delivery I returned one item to the shop in Whiteley where they were helpful and polite
April 5, 2023
Reply from FatFace - WHITELEY
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Reply from FatFace - WHITELEY
Good morning,
Thank you for taking the time to post your review. I am glad that you found our click and collect service to be straight forward. I hope you continue to have a pleasant experience when shopping with us.
Take care, MM
Easy ordering
Easy ordering. Delivered promptly & easy to return unwanted items via store.
March 17, 2023
Reply from FatFace - WHITELEY
Hi Stephen
Thank you for leaving such a lovely review regarding your order, I will be sure to pass the comments on.
Best Wishes DW
Extremely helpful staff
Extremely helpful staff, Deb, ordered on line for us as not in stock. Delivered next day. Great service.
December 1, 2022
Reply from FatFace - WHITELEY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
James was so helpful
James was so helpful the headband that I wanted had a very slight fault with the stitching, he looked up online and was able to order another one which is being delivered free of charge to my home address.
Thank you James xx
November 8, 2022
Unprompted review
Reply from FatFace - WHITELEY
Good Afternoon Betty
Thank you for your review.
I am so pleased to hear of your recent experience in our Whiteley store. Please be assured that I will pass this onto the crew member involved for you.
Have a lovely evening.
EP
Nice charming shop
Great shop, quality clothing !
A regular brand in my wardrobe
Loving it
Staff are always so welcoming and nothing is too much trouble If they haven’t got it they will try to get it for you
October 28, 2022
Reply from FatFace - WHITELEY
Good afternoon, Ana
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Whiteley store.
Take care, JB
The perfect raincoat
I wanted a waterproof, windproof, warm and breathable coat and the brilliant branch manager, Thom, helped me find the perfect item, although he had to order it online as they don't stock petite sizes. It has since been tested in a thunderstorm with heavy rain and hail stones. I stayed perfectly dry. I'm so pleased with the Janelle raincoat / parka. I ordered it in granite, which I love.
October 15, 2022
Reply from FatFace - WHITELEY
Hi Barb, Thank you for your 5* review. I am so glad to hear that you are happy with the service you have received in our Whiteley store. We hope you enjoy your new purchase. CD
Lovely cardigan
Lovely cardigan - exactly right for me and quick delivery. Fatface clothes are always reliable and good quality.
October 17, 2022
Reply from FatFace - WHITELEY
Hi Janet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality product and great service
Great delivery and transaction. Easy return service as one item too big. Ordered a lovely jumper, great quality and generous fit. Very happy.
October 3, 2022
Reply from FatFace - WHITELEY
Good Morning Laura
Thank you for your review.
I am so pleased to hear of your recent experience with us.
I hope you have a lovely day!
EP
Reply from FatFace - WHITELEY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Excellent coffee
August 15, 2022
Reply from FatFace - WHITELEY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We are regular shoppers at FatFace
We are regular shoppers at FatFace, always great quality products with a fantastic choice and price !
July 12, 2022
Reply from FatFace - WHITELEY
Hi Debra, thank you for your 5* review. I am really pleased to hear that you have had a positive online shopping experience. We look forward to welcoming you back soon! Take care, LE
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