Always efficient. I order and pay online and collect from my local store. The people in the shop are friendly and efficient. The goods are always good quality. I can't resist the socks.
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See what reviewers are saying
Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... See more
Company replied
Shocking service. Ordered a coat as didn’t have my size, woman on till wasn’t sure if she had ordered it or not but I had to pay then wait and see if it arrived, it did not went back to store to be t... See more
Company replied
I ordered a Sussex jacket on line to be delivered to my local Fat Face. It was delivered before the estimated time of a week and I had a couple of emails keeping me informed. I picked it up from the s... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
17 The Square, BH21 1JA, Wimborne�Minster, Dorset, United Kingdom
- 01202 856248
4.8
Excellent
154 reviews
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Reply from FatFace - WIMBORNE
Hi,
Thank you for your review. We are happy to hear that you are happy with your items and our service. Have a great day!-AB.
I have enjoyed shopping at Fatface for…
I have enjoyed shopping at Fatface for many years, predominately online. I recently visited one of your shops and I found it welcoming, colorful and a place where shopping is fun and relaxing.
Your members of staff were very friendly and helpful. Overall a great experience, thank you!
April 22, 2024
Reply from FatFace - WIMBORNE
Hello Nadia,
Thank you for your 5* review.
It is great to hear of your positive experience in our Wimborne store!
We look forward to welcoming you back soon!
Have a great day!
Take care, ED
Great staff, shop and products…
The staff were really friendly and helpful. They helped with ordering an item to my home address thst wasn't part of their stocked range. The shop is neat and clean and well laid out. The clothing is such good quality. It washes well and really lasts a long time making it good value for money, despite costing a little more than some high street brands.
March 27, 2024
Reply from FatFace - WIMBORNE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent customer service!
Excellent customer service in store and on the phone when I had a problem returning an order. They fixed the problem there and then and sorted everything out easily and quickly. Very friendly and will definitely shop here again!
March 22, 2024
Reply from FatFace - WIMBORNE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great place to shop
They have a shop local to me so it's easy to order great clothes click and collect and return to store if they don't suit Their staff are always so helpful and friendly
February 16, 2024
Reply from FatFace - WIMBORNE
Good Afternoon,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - WIMBORNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Been a great shop for years and…
Been a great shop for many years and clothes are always good quality.
February 9, 2024
Reply from FatFace - WIMBORNE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - WIMBORNE
Good Morning Jill,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Helped me get a gift receipt
I bought a 12 for a present then decided I should have bought a 14. I ordered it to go into the store in Wimborne. As I wanted a gift receipt the sales assistant refunded me for the 12 and let me ‘return’ the 14 and buy it again giving me a gift receipt
February 9, 2024
Reply from FatFace - WIMBORNE
Good morning, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
Store collection easy and very helpful.
February 1, 2024
Reply from FatFace - WIMBORNE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Great advice regarding the best style…
Great advice regarding the best style of jeans to flatter my figure. Which enabled me to make the correct choice. Excellent customer service & prompt delivery. I'm one very happy customer 😊
January 11, 2024
Reply from FatFace - WIMBORNE
Good Afternoon Anne-Marie,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we really appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - WIMBORNE
Hello Colin
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Lovely products so easy to pick up and…
Lovely products so easy to pick up and order! Lovely friendly lady on the checkout
December 10, 2023
Reply from FatFace - WIMBORNE
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excessive packaging. NOT environmentally friendly!
I ordered a hand warmer into store. When it arrived, it was sealed in a plastic bag, then wrapped in a metre long sheet of brown paper and then enclosed in a cardboard box at least 20 times its size. I thought you were supposed to be environmentally friendly?
The woman who served me seemed to think that this excessive packaging was ok because it was all recyclable - but as I pointed out, just because it’s recyclable, doesn’t guarantee that it is actually going to be recycled. It depends on how conscientious the person picking up the package is. Therefore, you have a responsibility to guard against excessive waste from ending up in the wrong bin, by reducing your packaging to the minimum. The hand warmer that I ordered was soft and unbreakable. The amount of packaging it came in was a joke!
December 2, 2023
Reply from FatFace - WIMBORNE
Hello Ruth
Thank you for your review.
I am sorry to hear of your recent experience with us.
Please be assured that I have raised this with the appropriate department to look into for future consideration.
Have a lovely evening! - EP
Excellent customer service
Excellent customer service, quality of products and locality of store.
November 23, 2023
Reply from FatFace - WIMBORNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good selection of high quality clothing…
Good selection of high quality clothing . The staff are friendly and helpful and they love dogs!
November 16, 2023
Reply from FatFace - WIMBORNE
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Reply from FatFace - WIMBORNE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online and picked up from Wimborne
Ordered online and picked up from Wimborne. The whole process very simple and the staff so friendly and helpful. Nothing is too much trouble for them.
October 16, 2023
Reply from FatFace - WIMBORNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Really helpful staff
Really helpful staff. Had the items I wanted and as I am local to the town didn't have to travel any distance.
October 12, 2023
Reply from FatFace - WIMBORNE
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good experience
Easy online ordering, followed by prompt delivery to Store.
Unfortunately had to return some items, which I chose to do in Store. Easy return process & lovely staff at your Wimborne Store.
October 17, 2023
Reply from FatFace - WIMBORNE
Thank you for your positive review regarding your recent visit to our Wimborne store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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