While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the app's ease of use and intuitive design. Many appreciate the advanced technology, particularly the artificial intelligence features, which significantly streamline workflows by automating note-taking, summarizing meetings, and identifying action items. This allows users to stay fully present during calls and efficiently manage information. However, some customers have expressed concerns regarding privacy and data control, particularly concerning the recording of meetings. A few users also reported difficulties with account setup and the process of bulk downloading data when attempting to leave the service.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's intuitive and user-friendly... See more

Application

Customers had positive experiences with the app. Many reviewers praise its seamless integration with... See more

Technology

People report positive experiences with technology, highlighting its seamless integration with various... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence. Customers praise the AI tool for its... See more

Service

Customers consistently note positive experiences with service. Reviewers appreciate how the service allows... See more

Based on these reviews

Rated 5 out of 5 stars

I've tried quite a few products to buy back some time over the years and Fathom actually did it. I'm usually in a minimum of 4 hours of meetings a day, plus the time it takes to rack my brain for note... See more

Rated 5 out of 5 stars

Fathom has worked exactly as expected from day zero. Setup was quick and easy, and it’s fully compatible with every meeting platform I use. I run it through my business 3–4 times a day, every day, and... See more

Rated 5 out of 5 stars

Fathom has drastically increased my ability to be present in calls without missing any key information. I have used it in at least a dozen different ways to help me streamline my day, double check... See more

Rated 5 out of 5 stars

Easy sign up, login, registration process. Over time besides English I can see the AI notetaker is improved for detecting Bulgarian language which is useful for me. It's automatically appointed to m... See more


Company details

  1. Software Company
  2. Software Vendor

Written by the company

Fathom is a free app that instantly records, transcribes, and summarizes your Zoom, Google Meet, or Microsoft Teams meetings so you can focus on the conversation instead of taking notes. Receive accurate, actionable meeting summaries and action items moments after your meeting. Fathom uses all that information to auto-generate critical call details, and can sync them to your Salesforce, Hubspot, or Close CRM -- or use Zapier to automate your workflows!


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fathom is a huge time-saver for meetings

Fathom has been a huge time-saver in my day-to-day workflow. The automatic transcripts, AI summaries, and action item extraction are consistently accurate and make it easy to capture decisions and next steps without manual note-taking. I also love how simple it is to search past meetings and share concise recaps or highlight clips with stakeholders who couldn’t attend. Overall, it keeps meetings organized, improves follow-through, and helps my team move from conversation to execution much faster.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fathom is a great tool for productivity

Fathom is incredibly easy to use and integrates seamlessly with Zoom and Google Meet. The automatic meeting summaries are accurate, well-organized, and save me a huge amount of time—no more scrambling to take notes or rewatch recordings. I especially love how it highlights action items and key discussion points, which makes follow-ups much more efficient.

The AI summaries feel thoughtful rather than generic, and being able to instantly share notes with teammates or clients is a big plus. It’s been especially helpful for back-to-back meetings where staying focused is more important than typing everything down.

Overall, Fathom has significantly improved my productivity and communication. I’d highly recommend it to anyone who spends a lot of time in meetings and wants clear, reliable summaries without extra effort.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Fathom for internal and external work use

I have been using Fathom and it saves so much time, instead of taking notes during a meeting then spending time re-writing them for different stakeholder interest it does it all for me. It is easy to embed into calls and provides a high level of accuracy in different languages as well.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Responsive

Responsive. Excellent and immediate access to the recording and transcript. I love how I can delete superfluous lines, keeping only the important ones. Those take me straight to that same video segment, without me scrolling through the video to find what I want

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing tool for meetings

Amazing tool for meetings

The summary and key points feature makes life easier and stress free coming out of a meeting you can focus on executing instead of taking notes.
The notetaker does all the work and you can even ask questions on how to go about your tasks list during the meeting.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product. Must have for meetings. Great for organizing and gathering action items, along with recording training.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Useful and time saving app

Fathom is very easy to use and provides excellent and useful support in online meetings. It's transcription of online discussions and meetings highlights the key talking points, as well as actions. It helps me to concentrate on the discussion without having to stop to take notes.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

I use Fathom every single day

I use Fathom every single day, multiple times a day for work. With several meetings daily, Fathom saves me a tremendous amount of time by automatically taking notes, highlighting next steps, and keeping everything well organized. The integration with my tools was incredibly fast and easy, and it has been consistently reliable. On top of that, their customer support is always available and proactive in offering help.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Fathom has made my work so much easier

Fathom has made my work so much easier. It makes my work seamless and made me 100 times more productive. I can keep track of all my meetings. I can use the notes to send clients meeting follow ups. I can use it to build proposals and the notes are an accurate depiction of what I really said in the meeting. I use it every single day without fail.

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing platform for notetaking

Amazing platform for notetaking. As an EA, I use this every day in every meeting. It allows me to be present in the meetings and focus on notetaking, capturing action items after the meeting is finished. I recommend this to everyone I meet!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fathom: Intuitive, Accurate AI Meeting Summaries with Seamless Automation

I love how easily it integrates automations with Calendar functions, joining meetings set up in my Calendar even when I'm not joining. The versatility of options that you have for going back to what was said in a meeting, from watching the recording, going to the transcript, or the AI Summary (which is extraordinarily accurate). The AI integration for asking questions and keeping track of next steps is above average. Finally, navigating through the tool is very intuitive, making it impressively easy to use. For anyone in any line of service who needs to record and share meeting recordings, and perhaps use the different registers of the meeting to be analyzed with other AI tools, Fathom is the tool to go to, which is why, after trying and researching different tools, we went for Fathom, and it is part of our everyday use.

Customer Support is top-notch — friendly, quick responders, and savvy! Fathom is money well spent!

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fathom is an Essential Aspect of Our Team's Productivity

Our entire team loves Fathom! It has simplified how we work and made our meetings far more effective. Individuals and teams stay aligned, move faster, and keep workflows organized and documented. Fathom captures and summarizes conversations we would otherwise miss. That means everyone can fully focus on the discussion instead of taking notes. After each meeting, we get a clear email recap with clickable action items and an easy-to-scan summary we can quickly share with teammates who could not attend.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast!

Very fast, precise, understands and redacts in English and Spanish
Very accurate with the information that is relevant for me

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fathom - perfect notetaker

The tool is quick and easy to set up, with seamless integration into Google Meet, Zoom and Hubspot. It automatically detects the meeting language and generates accurate transcripts that can be copied in a single click. This removes the need for manual note-taking during calls and allows full focus on the conversation. The availability of structured sales summaries such as BANT and SPICED makes post-call analysis fast and highly actionable. I used Fireflies before and Fathom is more convenient.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Convenient Shared Notes, Seamless Desktop Join, and Helpful Talk-Time Reminders

Besides the convience of having your notes taken for you/ shared with the group, I truly appreciate the ability to join the scheduled call from my desktop with the Fathom pop-up. Final thing is the talk time percentage reminder is great for controlling your potential to unintentionally dominate a conversation.

What do you dislike about Fathom?
No real downside apart from the subscription. I wish companies would just allow you to do a lifetime cash purchase of their software. Not the world that we live in.

What problems is Fathom solving and how is that benefiting you?
Capturing key points in a meeting is vital and to know that it's simply happening without you thinking of it is great.

January 20, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look