FATMOOSE Reviews 49

TrustScore 4 out of 5

3.9

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Company details

  1. Game Store

Information provided by various external sources

Zastanawiasz się jaki plac zabaw wybrać? Sklep internetowy FATMOOSE. Bezpieczne zakupy i bezpłatna wysyłka!


Contact info

3.9

Great

TrustScore 4 out of 5

49 reviews

5-star
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1-star

Replied to 14% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My children rate this playground high

Fatmoose playground may be simple and straightforward to build but for kids it's never-ending fun. One moment they're on a ship sailing, after a while they're climbing a mountain, just to make a break on a swing. I was certain this is going to be a temporary attraction like everything else I bought my kids but somehow they keep finding new ways to play. And after all, who didn't like to swing as a kid?
The playground needs minimum amount of woodwork and construction skills and it's best for 2 adults to assemble it. Since it's nice quality wood there's not too much work with it, just put parts together by the included instruction and attach it it to the ground. This was by far one of the best shopping choices I made. My children rate this 5 star.

November 23, 2021
Unprompted review
FATMOOSE logo

Reply from FATMOOSE

Dear customer, thank you for taking the time to write this fun review. It is great to read about the endless courageous stories your kids come up with. Kids' fantasies are the greatest treasures and we wish your little adventurers lots of more fun to come. Your FATMOOSE Team

Rated 5 out of 5 stars

Super easy buying process

Super easy buying process. Flexible options for the climbing frames, which look amazing.

July 15, 2021
Unprompted review
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Reply from FATMOOSE

Dear customer, thank you for your feedback. We are pleased that we could convince you of our products. We wish your family lots of joy with your climbing frame of choice. Your FATMOOSE Team

Rated 5 out of 5 stars

Great online chat support and easy…

Great online chat support and easy purchase.

Looking forward to delivery.

July 14, 2021
Unprompted review
FATMOOSE logo

Reply from FATMOOSE

Dear customer, thank you for your feedback. We are pleased that we could be assistance during your purchase process. We wish your family lots of fun with the product. Your FATMOOSE Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! My various questions sent by email and via the chat were answered promptly and the information provided was very helpful and informative, allowing me to select the perfect climbing frame for our son. I cannot wait to see him using it; he's going to love it!

July 13, 2021
Unprompted review
FATMOOSE logo

Reply from FATMOOSE

Dear customer, thank you for your feedback. We are happy that our customer service could help you to your satisfaction. We wish your son lots of fun with his climbing frame. Your FATMOOSE Team

Rated 5 out of 5 stars

Modulable, colourful, longlasting! Something for every garden!

I love the modulable climbing frames and colours. Our garden is quite small but we wanted something that would fit and would be durable. Fatmoose was recommended by a friend and it did not disappoint! High quality timber and most of all, the kids love it!

July 12, 2021
Unprompted review
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Reply from FATMOOSE

Dear customer, thank you for your feedback. We are pleased that you found just the right fit for your garden in our assortment. We wish your family lots of fun with the climbing frame. Your FATMOOSE Team

Rated 4 out of 5 stars

Payment system was very clunky.

July 6, 2021
Unprompted review
FATMOOSE logo

Reply from FATMOOSE

Dear customer, thank you for your feedback. We apologize for any inconveniences that occured with the payment system. Hopefully everything worked out well in the end. Your FATMOOSE Team

Rated 5 out of 5 stars

Great, easy experience

Such an easy experience. The website is so user friendly with so many options to suit a wide range of budgets. Would highly recommend!

July 2, 2021
Unprompted review
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Reply from FATMOOSE

Dear customer, thank you for your feedback. We are very pleased that you are satsfied about the usuage of our website. We wish your family lots of joy with the purchase. Your FATMOOSE Team

Rated 4 out of 5 stars

I called the helpline a couple of times…

I called the helpline a couple of times to understand more about what was interchangeable on the climbing frame itself and what accessories I could add, they were very helpful.

June 30, 2021
Unprompted review
FATMOOSE logo

Reply from FATMOOSE

Dear customer, thank you for your feedback. We are pleased our customer service could help you with your queries. We wish your family lots of funw ith the climbing frame. Your FATMOOSE Team

Rated 5 out of 5 stars

Experience has been very good

Experience has been very good. I asked a few questions before purchasing on the instant chat on the website and have been very helpful.

June 24, 2021
Unprompted review
FATMOOSE logo

Reply from FATMOOSE

Dear customer, thank you for your feedback. We are pleased we could be of assistance during your purchase process. We wish your family lots of fun with the product. Your FATMOOSE Team

Rated 5 out of 5 stars

CrazyCoconut XXL

The frame is great and the little one loves it. The CrazyCoconut Club XXL was easy to assemble and there is a lot to do on it he wont get bored anytime soon.

June 21, 2021
Unprompted review
FATMOOSE logo

Reply from FATMOOSE

Dear customer, thank you for your review. We are happy that your son loves his new climbing frame. We wish him many hours full of fun and adventures. Your FATMOOSE Team

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