Faucet Stop Reviews 127

Dealing with Faucet.com was by far the worst experience ever. I don't ever share on reviews like this but my experience was so negative I had to share. I ordered a plumbing piece and requested the 2 day delivery option. 4 days later, the item had yet to arrive. I called them and was on the phone with them for almost 2 HOURS!!! They kept transferring me from one extension to another finally when it seems someone answered they would hang up. This happened 4 times. When I called back the 5th time I refuse to be placed on hold or transfer to another extension. I spoke to a gentleman who claim to be a supervisor who told me the piece was on back order and would not arrive for a week or two yet they fail to see this when I purchased it. Even after when I wanted to cancel my order he refused by saying the piece would get there I was very direct and told them I did not want it. He kept insisting to be patient and that the piece would eventually arrive. It was so frustrating that I had to raise my voice to tell him to cancel my order, period. Then he had the nerve to turn things on me and say that things don't arrive overnight I reminded him it has been 4 days for a two day delivery. I am not sure how this place is still in business by far the worst experience ever

It took almost two weeks to receive the item.

They go above and beyond to find what you need!

My order went through immediately, but was found to be out of stock. I was refunded my money with no hassle. I'll order again for sure!

I placed this order by phone, and expressed the urgency on receiving the part I ordered. I decided, upon the suggestion from the sales rep, to do two-day shipping to receive the order by Thursday (order was placed on monday afternoon.) Not only did this order not arrive on Thursday, but it was a completely wrong fulfillment. I ordered a garbage disposal flange, and they sent me a towel bar. On top of all of this frustration, the part arrived at the very end of the day on Friday, when no customer service agents are available. No one responded to my email to rectify the situation. I won't order from this website again.

Would love to review the priduct, but I haven't received any shipping info even though I ordered (and paid in full) 2 weeks ago. Not what I expect from an E-commerce site.

I was happy about the pricing and ordered a shower/tub faucet. I did not recieve any tracking information for my order. So after 5 days I used the chat support available on the website and was told I would be emailed the tracking information shortly. I never received it and by the time I figured out It wasn't being sent to me I followed up to find out they were closed Thursday evening through Monday. I hope it is being shipped or should be at my door shortly but I have no idea outside of being out of the money I paid for my order.

I ordered (order number FS36779) Danze Single Handle Kitchen Faucet.
I refused the product ,which they received back on 07/01/2015. Federal AB1953 and later NSF/ANSI Standard 61, Annex G Laws prohibits the sale of this product. After numerous calls I can't get my money back. They are not reliable and honest co. Help me to get my money back.

i specifically called to verify an in stock item and shipping arrival time, agreed to pay more for the item compared to other sites and in shipping only to see it arrive a day later than agreed upon. However they did overnight it to help make up for the lost day, hence my mixed feelings.

I bought a toilet from Faucet Stop. They explained the cost. $ 506.60 out of which $ 125 is the shipping. I received the receipt for this twice but the credit card charge is $ 631.60. I contacted customer service multiple times but they refused to refund or even explain the extra charge. Really poor business practice. In the meanwhile I received the product but still no refund.

We ordered a faucet part on july 11 and received confirmation of our order. We've had no communication since and no faucet part by july 22. The confirmation email says if any problems to call customer service but no number is given. I was able to independently find a number for customer service, called it at 7pm EST Wednesday, and was informed that it was after business hours because they are open from 9am to 9pm EST (?) Monday through Thursday.

no complaints - I got what I ordered, in good shape. I am waiting for it to be installed so can't comment on it's function yet.

The FaucetStop website is not user-friendly at all. It's very difficult to find what you need. I searched for kitchen faucets and toilets. There are VERY few search filters so the user still ends up with pages and pages to click through. I finally gave up on the faucet. There were just way too many.

As for the toilet, I decided on FaucetStop because they offered Overnight Delivery. I spent literal hours wading through all of the pages and found one that was a good fit. We have an older house which drastically limits the number of options of toilets especially from a local home improvement store. I placed the order selecting Overnight Delivery on a Sunday night and thought it would be delivered by Tuesday or Wednesday which is when we needed it.

On Tuesday morning around 8:30 a.m. CST, I called their Customer Service to see if I could get any information about my order since I hadn't received/heard anything. I waited on hold about 5 minutes then got someone on the phone who sounded like I had just woke them up with my call. She said that the order wasn't actually in the system yet (Yikes!) so she would enter it so it would be assigned to an account rep. She suggested I call back in an hour to speak to my account rep to get details about my order.

I called back at 10 a.m. CST and waited on hold for 1.5 HOURS!!! Unfortunately, that is not an exaggeration. When I got to speak to my rep, he put me on hold a few more times (one being quite lengthy) so he could see what was going on. It ended up that the toilet I ordered had been discontinued. He also said there is no way to overnight a toilet. FIX YOUR WEBSITE THEN! Those were options I was given. He said I was on his call list that day to inform me of the issues and offer a similar/newer toilet with a $90 freight charge that would take 4-6 days to be delivered. No thank you! I ended up having to go to Home Depot to buy the toilet I was trying to avoid because I ran out of time waiting on this company. I was already under a time crunch, and FaucetStop's misleading and poorly designed website wasted at least 3 days of my time when I could have bought a toilet from somewhere else to begin with. I will NOT recommend this company to others which is a shame since I live in an older neighborhood where people are investing in the updating of their homes.

Faucet was beautiful. However, the stem was too short to connect to the water supply. Kingston Brass knows. Sold through FaucetStop. I have a RMA number but no label, no instructions, who pays?? RMA email was of little value in understanding what needs to be done. I have 3 cm granite countertops with undermount sink so stems are too short. Guess Kingston Brass does ot want people with granite as customers. Unbelievable! The hastle is ongoing. No reaturn instructions, mailing label etc etc

ordered parts July 10, 2015,received an email July 16th saying my order shipped. The next day got this email to review a product that has not been delivered yet. Today is July 18th , still haven't received order. How slow is that boat from China? Is it under oars and not sails?
Will let you know more when I actually receive the parts.....

Told false information about delivery date, and sales and delete people cannot tells us tracking info. Terrible customer service and misleading delivery information. Cannot even cancel order. Nightmare! Will never purchase through faucetstop again.

Poor communications, advertised items as being in stock were not, and rude customer service.

I was not aware that orders were not processed on the same day. I needed a part shipped overnight, and was willing to pay for that service. When I made payment online, the overnight shipping charge was added.

When the part wasnt recvd two days later, I called FaucetStop and was told that it usually takes 3 days just to process an order.

FaucetStop did remove the overnight shipping charge, however, had I known upfront that overnight wasnt available I would have ordered the part elsewhere.

So far I am very disappointed in this company. I placed my order two weeks ago and am still waiting for my order.
Because I have not heard anything I called them today.
The girl whom I spoke with was rude, had an attitude like she wanted to be anywhere but there talking to me. After being put on hold for 10 minutes, I was informed my order would "possibly be sent out Wednesday"

I had to ask her to repeat what she said three times to make sure I was hearing her correctly.
Hopefully my purchase will be shipped on Wednesday. That being said if it is "possibly" shipped on Wednesday it will not be here until Monday.
This will make it three weeks I've been waiting for my purchase.
I will not ever do business with this company again, nor will I recommend it to any of my family or friends.
Deborah Jacops

I bought a Shower Panel and later on I received an email that I have to contact customer service with a 4 digit extension number and I called 8 times and every time they forward me to that extension after taking the order number and the person's voice mail box is not only full but also not not reachable. Somehow I connected with him after 9th time and I came to know that the product is back ordered and any way I cancelled only because of customer service though I can wait to receive the item. Moreover instead of having me call back why these people didn't bother to call me though they have my number with them.

Very very bad customer service. Don't recommend at all.