The ordering process went smoothly, communication about the parcel being sent, was fine. What they failed to inform me was that I'd have to pay £100 import tax on top of the shipping charge they had... See more
Company replied
FC Moto
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Poor service and bad information. Brought a jacket and trousers from this company, they didn't mention that there would be additional costs when the package entered the UK, cost me a extra £102 and... See more
Company replied
Ordered the Spidi Summer Net Damen jacket which was a great product. Living in Australia during the pandemic, supplies of anything from overseas are slow and scarce. Wasn’t aware the jackets deliver... See more
I have not received what i paid for from fcmoto and no way of contacting them . They are a disgrace. Website says its delivered but nothing
Company replied
Poor service and bad information.
Poor service and bad information.
Brought a jacket and trousers from this company, they didn't mention that there would be additional costs when the package entered the UK, cost me a extra £102 and I don't know what I am getting yet, what looked like a bargain has now turned out to be more expensive then what it would have been from the UK, it would have been quicker as well.
I have no idea what has been sent because the invoice isn't in English and as I have ordered 2 items I assume that there will be more import tax and duties.
Despite my efforts, I am not able to get answers as they will not reply, I will never buy from them ever again and do not recommend them
December 18, 2025
Unprompted review
Reply from FC Moto
Hello,
thank you for your feedback. We are very sorry to read about your disappointment and understand how frustrating unexpected additional costs can be.
Orders shipped to the UK are treated as exports outside the EU. This means that our prices are shown without German VAT, but import VAT, customs duties and handling fees are charged by the local authorities or the shipping carrier upon entry into the UK. These additional charges are not collected by FC-Moto and unfortunately cannot be influenced by us. We do clearly point this out several times during the checkout process, but we regret if this information was overlooked or unclear in your case.
Regarding the invoice language: invoices are generated automatically and may not always be in English, however they still list all ordered items correctly. Ordering multiple items does not automatically result in additional customs charges beyond what is determined by the local authorities.
We also sincerely regret that you feel you did not receive a response from us. This is not the level of service we aim to provide, and we are sorry if communication did not meet your expectations in this situation.
Thank you for taking the time to share your experience.
Your FC-Moto Team
Whatch out for Import Taxes that you are not informed of.
The ordering process went smoothly, communication about the parcel being sent, was fine. What they failed to inform me was that I'd have to pay £100 import tax on top of the shipping charge they had already applied. Which is a rip off...
Now they will not acknowledge any contact with them regarding my complaint. Which is no surprise!!
The annoying thing about it, I could have got my Sena 60's in the UK cheaper once the import tax was added !!
December 11, 2025
Unprompted review
Reply from FC Moto
thank you for your feedback. We are very sorry to hear about your disappointment and understand how frustrating unexpected additional costs can be.
For deliveries outside the EU, such as to the UK, local import taxes, VAT and possible handling fees are charged by the destination country and the carrier. These costs are not collected or retained by us. During the ordering process, we clearly and repeatedly inform customers that additional import duties and taxes may apply for non-EU countries and must be paid by the recipient upon delivery.
We regret that this led to an unsatisfactory overall experience for you, especially as it affected the final price comparison. Please be assured that there is no intention to mislead, and the charges are entirely outside of our control.
Thank you for taking the time to share your experience.
Kind regards
Your FC-Moto Team
I have not received what i paid for…
I have not received what i paid for from fcmoto and no way of contacting them . They are a disgrace. Website says its delivered but nothing
December 15, 2025
Unprompted review
Reply from FC Moto
Hello,
thank you for your feedback. We are very sorry to hear about your frustration and understand how upsetting it is when a delivery is marked as completed but has not been received.
Unfortunately, the order number you provided does not match the format of our order or invoice numbers, and with the details currently available we are unable to locate your order in our system. Because of this, we cannot properly investigate the delivery status yet.
We kindly ask you to contact our customer service again and provide the correct order number or invoice number, so we can clearly identify your order and assist you effectively. As soon as we have the correct details, we will of course look into the matter and support you as quickly as possible.
We sincerely regret the inconvenience and appreciate your cooperation.
Your FC-Moto Team
lost parts replacement
After a part of my helmet unscrewed itself and was lost, I contacted Daniel Kaiser about wether a replacement part was obtainable as the helmet was still under warranty, with the usual short delays in communication and a bit of too and throwing, and like other customers when I thought things had gone quiet, an email pops up saying replacement parts have been shipped which arrived a couple of days later, (along with a couple of freebie's ) thank you to Daniel and the team, and thanks to scorpion helmets for there prompt help with the situation also.
October 9, 2025
Unprompted review
Reply from FC Moto
Hello,
thank you very much for your feedback. We are glad that your replacement parts arrived quickly and that everything could be resolved to your satisfaction. We will gladly pass on your kind words to our colleague Daniel Kaiser.
We look forward to your next visit!
Your FC-Moto Team
Delivery tomorrow? Well, not even close
Delivery tomorrow? No sir.
Dont believe the claim. 3 different products (700€ order), its been a week since i made the order with no updates whatsoever.
Ive asked them about when my order will be delivered and the answer was, maybe 8th or 9th of october.
I asked them to tell me for a date and that the site said the goods should be delivered in 24h as their own site states, well, they stopped answering.
Ive written them today again to get a moneyback in case the order is not being sent, guess what? Yeah, no answer.
Stay away, at least i paid through Paypal...
Update 10/10 13:12. Contacted by mail at 7:38 am after they saw the review. They told me they are waiting for 1 of the 3 products I ordered for my package to be delivered.
Thats the first time ive been told that after 8 days. Told them at 10:26 to send me the order without the missing product and ive asked for a refund in that product. At this time (13:15pm), no updates.
Update 11/10: When asked for a refund on the missing object, i received a mail from them telling me the item was suddenly in stock and that they were sending the complete order (that was yesterday at 14:00). Of course, as I expected , nothing was sent yesterday and my bad experience is now even worse.
October 2, 2025
Unprompted review
Reply from FC Moto
Hello, thank you for your feedback!
We sincerely regret the delay and the lack of communication you have experienced regarding your order. This is not the level of service we aim to provide, and we understand how frustrating this situation must be for you.
Please be assured that we have already contacted you privately to clarify the situation and find a solution as quickly as possible. We appreciate your patience and hope to resolve this matter to your satisfaction soon.
Your FC-Moto Team
Dissapointed with communication.
*** footnote** 11/10/25
FCMoto have been in contact with me /have apologised for confusion and are giving me a full refund (hopefully including my return label costs) immediately upon return of battery)**** This is much better management. I hope to do business with them again in the future..
*Saw online a particular size battery for my 86 honda shadow. it said available for shipping 2/3 days. so i purchased it. after 4 days I hadn't received anything about delivery so I emailed fc moto. After a day or 2 I received an email saying battery wasn't in stock and would take another week or more to get in. I said I unfortunately couldn't wait that long so please cancel and refund. Heard nothing back untill next day I received tracking number FROM DHL saying battery on way. After they said it wasn't in stock,..and I had purchased elsewhere by now. so now ill be left with a battery to send back at my own expense. I dont need a battery sitting around for 4 to 5 years!! so overall it was a frustrating experience. Communication from fc moto is very very dissapointing. its like any problem they dont want to know. not great management.
October 2, 2025
Unprompted review
Reply from FC Moto
Hello, thank you for your feedback!
We sincerely regret the inconvenience and communication issues you have experienced with your order. This is not the level of service we strive to provide, and we fully understand your frustration.
Please be assured that we are already in private contact with you to find a satisfactory solution to the problem. Thank you for your patience and understanding.
Your FC-Moto Team
Daniel Kaiser- Sales Operation Manager…
Daniel Kaiser- Sales Operation Manager for FCMoto arranged to order the parts that I needed for my Schuberth C-5. I greatly appreciate the prompt and friendly service from the staff at FCMoto.
September 19, 2025
Unprompted review
Reply from FC Moto
Hello,
Thank you for your feedback!
We’re glad to hear that Daniel Kaiser was able to assist you in ordering the parts you needed for your Schuberth C-5. It's always our goal to provide prompt and friendly service, and we’re happy to know that you had a positive experience with our team.
Thank you again for your kind words and trust!
Your FC-Moto Team
Cant return good - FC Moto wont send label
I have paid for a return label 2 weeks ago and still not received it and cant return my goods for a refund. Ive emailed most days and also sent 3 messages from web page without a single reply. Customer service is lacking. Im over £500 out of pocket including import tax i need to reclaim.
September 17, 2025
Unprompted review
Reply from FC Moto
Hello and thank you for your feedback,
we are very sorry to hear about the difficulties you have experienced with your return and the delays in receiving a response. We understand how frustrating this must be, especially given the amount involved, and we take this very seriously. This is certainly not the experience we want our customers to have. We have already sent you a private message to clarify any outstanding questions and to help resolve the situation as quickly as possible. Our goal is to ensure that your return and refund are handled smoothly and to your satisfaction.
Your FC-Moto Team
Please dont buy even it says available for shipping, because mine ahowed 2-3 days and after 11 days still saying available after 10 days and I am sure will be receiving emails for more delay
Ordered nexx helmet on 5th September, which shows deliverable in 2-3 days, but aftr 5 days no movement on order then called them a rude lady said you have to wait we can not help then to wait.
Then on 11th September received email stating delay from factory and it will be available to ship on 15 September, then from that day onward receiving daily emails not on sunday pushing abailable date frm2-3 days from 5th September to 23rs as of email yesterday. Worst part is they send you email at their closing time of working day. When try to call them they say wait and operator is short of english.
FYI
Ordered from Bahrain
Update as of 17/09/2025
They sent me email of refund on 16/09/2025 and closed my order on website but not replying about any update of refund by email
September 5, 2025
Unprompted review
Reply from FC Moto
Hello, thank you for your feedback.
We are very sorry to hear about the experience with your order and the repeated postponements that caused so much frustration. Unfortunately, the item you ordered was affected by an unexpected delivery delay from our supplier. In such cases we are fully dependent on the manufacturer’s timeline, and unfortunately cannot speed up the process ourselves. We understand that this is very disappointing, especially when you expected a much faster delivery.
As requested, we have already cancelled your order and the full refund has been processed. You should see the amount back on your account shortly.
Please accept our sincere apologies for the inconvenience this has caused. We will continue to work on improving both our communication and availability so that situations like this are handled more clearly and transparently in the future. We would be happy if, despite this case, you might give us another chance.
Best regards
Your FC-Moto Team
Just silence...
Ordered a helmet at 20th of August 2025. Payed by credit card. Never received the helmet. Nobody in fc-moto answer my questions. They simply ignore my emails. The order remains "pending" at their site, no clue about what's going on. For now, no helmet, no money, no replies, no contact, no excuses, no nothing.... I'm starting to think this site is a scam. And I live in Portugal, not at the other side of the earth. A site to avoid.
August 20, 2025
Unprompted review
Reply from FC Moto
Hello, thank you for your feedback,
we are very sorry to hear about your negative experience and we fully understand your frustration. Please rest assured that FC-Moto is not a scam – we are a long-established company and take such matters very seriously.
We have already contacted you several times, including today, and kindly asked you to provide us with the payment proof from your bank. Only with this information are we able to investigate your case in detail. As soon as we receive the required documents from you, we will immediately look into the matter and clarify what happened with your payment and order.
We regret the inconvenience caused and hope we can resolve this issue together very soon.
Your FC-Moto Team
Helmet & Intercom
Ordered helmet & intercom. Over a week the order has been status "In Process". 2 requests sent asking for an update & received zero response other than an autoemail saying they are busy. Have now cancelled the order because I paid extra for delivery & this will not arrive in time for my biking holiday.
Extremely dissapointing because you took my payment fast enough. Avoid at all costs.
September 4, 2025
Unprompted review
Reply from FC Moto
Hello and thank you for your feedback.
We’re sorry to hear about your disappointment with the processing time and lack of communication regarding your order. We understand how frustrating this must have been, especially with time-sensitive plans like a biking holiday.
As requested, your order was cancelled and fully refunded. We regret that we couldn't fulfill your order as expected and assure you that we are continuously working to improve both our processing speed and customer service responsiveness.
Thank you for taking the time to share your experience — your feedback helps us to identify areas where we can do better.
Your FC-Moto Team.
Customer service is nonexistent
Customer service is nonexistent. They mislabeled my item as having been made in China but it is made in Europe. I was charged 60% in unnecessary tariffs because of fc moto's error. I've emailed them 8 times and messaged them 3 and called to no answer 12 times. ZERO responses. They can save me $400 by just taking one minute to fix their mistake but nope. NEVER do business with these folks if you are in the United States. NEVER, no matter how good the prices. They will not provide any support.
(EDITING TO ADD: their response is an absolute LIE. they never emailed me until a week after i posted this review. they finally sent me the correct invoice on 8/21. i will however, still never do business with these folks ever again, and i will not hesitate to let anyone know in real life or online my terrible experience with them.)
August 5, 2025
Unprompted review
Reply from FC Moto
ello and thank you for your feedback.
We’re sorry to hear that you were dissatisfied with your experience. We understand how frustrating situations involving customs charges and communication delays can be, especially when shopping internationally.
We appreciate you bringing this matter to our attention and are glad to hear that you received the revised invoice. We’re continuously working to improve our processes and customer support, including response times for our international customers.
Even though your experience did not meet expectations, we thank you for your feedback, which helps us identify areas for improvement.
Your FC-Moto Team.
£140 Minimum order value RIDICULOUS
Minimum order value of £140 so I can't purchase a £139:99 jacket. Postage costs are not inclusive within the £140 Minimum fee. Given a welcome 10% of voucher,but again website will not accept it for items that have a 10% sale reduction. Would not recommend
August 3, 2025
Unprompted review
Don’t order from FC Moto in the US
Ordered some Merlin moto boots from these jokers. I paid in US dollars (US flag showing) with a shipping address in California and selected size 9, but then they came they were a UK size 9 (US 10). When I contacted customer service they said “you should expect it to be European size.” Well, the Euro size is 43, and I certainly didn’t select that. Why would a German shop default to a UK size when a customer orders from the US? They wouldn’t authorize a return. Absolutely absurd. Don’t order from this crappy German company.
May 20, 2025
Trying to return Dainese Boot
I purchased a pair of Dainese boots but had to return them as they didn't fit. Sent them back to Germany but they have been sat at DHL for 2 weeks because FC Moto need to acknowledge its a return. I have emailed 3 times and when calling the number i am disconnected. It has cost me £20 to return them which looks like they are going to be returned to me by DHL if FC Moto don't contact DHL in the next 24 hours. I have had to resort to writing this review as another way of contacting DC Moto for a response.
May 12, 2025
Unprompted review
Reply from FC Moto
Hello,
Thank you for your message and for bringing this to our attention.
We’re very sorry to hear about the delay with your return and the difficulty you’ve had reaching us. That’s certainly not the experience we want for our customers.
Please note that for international returns, customs clearance can take additional time and may require specific documentation.
We understand how frustrating this situation must be and we are currently looking into your case. You have also received a private message from us so we can clarify everything and find a swift solution.
Thank you for your patience and understanding.
Best regards,
Your FC-Moto Customer Service Team
Expect 30% + tax on any prices if you're in the UK
I've just received notification that my items are going to be subject to tax c.30%. I will not be accepting them, as there was no indication of this on the invoice I received and while I appreciate there is a note stating "you may be liable for taxes & duties in the destination country" which I have now noticed, you are aware where you are shipping to and going by previous responses to other similar ratings, you could make it clear how much is likely to be incurred. Stating "you may" is ambiguous.
June 30, 2025
Unprompted review
Reply from FC Moto
Hello,
Thank you for your feedback.
We’re sorry to hear about the frustration regarding customs duties and import taxes on your order.
Please note that for deliveries outside the EU, **import duties, taxes, or customs fees may be charged by the destination country’s authorities**. These charges are beyond our control and can vary depending on the country, product category, and order value. For this reason, we are unable to specify the exact amount in advance.
We clearly state during the checkout process – including in the cart and in our terms and conditions – that **additional fees may apply and are the customer’s responsibility**. The wording “you may be liable for taxes and duties” is standard across the industry, as the actual charges are determined solely by the local customs office of the destination country.
We understand this situation can be frustrating and regret any inconvenience it has caused. If you need assistance with the return process, feel free to contact us – we’re here to help.
Best regards,
Your FC-Moto Customer Service Team
Awful
Awful, i live in the uk i ordered two jackets and paid £344,97 and nowhere did it say they were coming from abroad and there will be import duty of £129 pounds. i never accepted the jackets when the courier demanded money and FC moto said they would return my money when they received the jackets back, i never received my money back, they have my £344,97 thieving dishonest and greedy. FC MOTO. WILL YOU RETURN MY MONEY ?????????
May 14, 2025
Unprompted review
Reply from FC Moto
Hello,
Thank you for your feedback.
As your order was placed from outside the EU, you are not charged the 19% German VAT. However, as a private customer, you are required to pay local import duties and taxes in your own country — in this case, the UK.
We clearly inform customers of this **multiple times** throughout our website, especially during the checkout process. These additional charges are not set by us, but by your **local customs authorities**.
We always recommend that customers outside the EU contact their local customs office before placing an order to fully understand any potential charges.
Refund will be made after we receive your order back.
Your FC-Moto Team
BEWARE - DO NOT ORDER IF IN THE UK
BEWARE - DO NOT ORDER IF IN THE UK
I know duty would be due but when its nearly half of the price of the order WOW
My order was £192.79 and now I have UPS demanding £85.52 to deliver.
I know you state import maybe due etc however it is very vague and now I know why........
May 12, 2025
Unprompted review
Reply from FC Moto
Hello,
Thank you for your message.
As your order was placed from outside the EU, you are not charged the 19% German VAT. However, as a private customer, you are required to pay local import duties and taxes in your own country — in this case, the UK.
We clearly inform customers of this **multiple times** throughout our website, especially during the checkout process. These additional charges are **not set by us**, but by your **local customs authorities**.
We always recommend that customers outside the EU contact their local customs office before placing an order to fully understand any potential charges.
Your FC-Moto Team
Absolutely garbage company
Absolutely garbage company. Completely useless.
Their website doesn't work when ordering. I can't even get past the payment option, as there is NO PAYMENT OPTION even offered to me when I try to order. I sent an email to FC Moto and explained to them that my billing address and shipping address are different and asked if maybe that would be an issue. Rather than answer my question, they just said to try another browser. So I'm assuming having a billing address different to the shipping address is not the issue.
I tried using Chrome AND Firefox and the same issue happens... the site doesn't even provide a payment option. Instead it gives TWO useless messages:
- "Skrill payment methods have been deactivated. The payment method Skrill is not available if you specify a separate delivery address."
and the other message says:
- "Due to the change to your basket, the payment method you selected is no longer supported. A different payment method was selected."
The system never gave me a payment method option, IN THE FIRST PLACE.
I contacted them several times and got only ONE response: try another browser. I did, only to have the same issue.
Useless website and useless customer service.
I ended up purchasing from another competitor that carried the same products.
April 24, 2025
Unprompted review
Reply from FC Moto
Hello Richard,
Thank you for your detailed feedback. We're truly sorry to hear about the difficulties you experienced on our website and the frustration it caused.
Your concerns are absolutely valid — and we deeply regret that the suggested solution (trying another browser) did not address the core issue. You're correct in assuming that having different billing and shipping addresses should not be a problem under normal circumstances. The issue seems to have been caused by a technical error in the payment system, possibly linked to the restrictions of certain providers like Skrill.
We’re sorry we lost the opportunity to serve you this time, but we truly appreciate your feedback as it helps us improve both our website and our service.
Kind regards,
Your FC Moto Team
Do not order from FC Moto for the UK
Do not order from FC Moto for the UK. Hidden is the delivery charge of in excess of 40% of the purchase price. Courier turns up at door demanding large amounts to deliver. FC Moto use UPS which have to be one of the worst delivery companies. Purchased once and would never use again. Beware!!
April 14, 2025
Unprompted review
Reply from FC Moto
Hello,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced. We inform our customers multiple times that import duties and taxes may apply outside of EU, but unfortunately, we cannot provide exact amounts, as these depend on the destination country and the total purchase value. We always recommend checking with local customs authorities before placing an order to avoid unexpected charges.
Your FC-Moto Team
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