I'm updating my review since Kevin from FCP reached out and was able to track everything down and come up with a solution in less than 12hrs. I just wish this had happened when I first contacted the... See more
Company replied
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Review summary
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Based on these reviews
Sometimes prices are higher than they are at the dealer; the shipping is horrible - those are the weaknesses. But overall highly recommend this company and their products are great excellent as wel... See more
first time ordering from Denmark. 100000 Thanks to Crew for super costumor service and support. They know what they are talking about ;)
Had an order placed over a week ago with no updates. I contacted customer service over the phone and they cannot refund my order because it is "in processing." Apparently, an oil change kit listed as... See more
Company replied
Company details
Written by the company
Family-owned since 1986, FCP Euro is the trusted home for European car owners and professionals, delivering quality parts, expert guidance, and a leading lifetime replacement guarantee. Shop parts for your car at fcpeuro.com.
Contact info
155 Hill Street, Suite 7, 06460, Milford, United States
- 860-388-9001
- service@fcpeuro.com
- fcpeuro.com
4.0
Great
2K reviews
Replied to 76% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
ALL I can say is " excellent customer…
ALL I can say is " excellent customer service, excellent products, just excellent Overall"
November 14, 2024
Unprompted review
I appreciate Your Business
I appreciate Your Business, I am inspired by Your prices and timely shiloing standards to continue purchasing all I need to maintain my workhorse😎🤙🏽🪶
November 14, 2024
Unprompted review
Great prices and Quality of no hassle…
Great prices and Quality of no hassle return.
November 5, 2024
Unprompted review
The kits are great for any major job on a VW
I was very impress with how much stuff came with my timing belt kit for a CJAA TDI. The DIY on YouTube was a huge help and made the job go smooth with zero second guessing.
September 19, 2024
Unprompted review
Had it all with great shipping!
Had all i needed for my repair and the best prices for the products overall.
September 19, 2024
Unprompted review
Very good prices, quick shipping
Very good prices, quick shipping.
An exemplary company!
November 1, 2024
Unprompted review
Great parts at a great price
The hardest part was choosing among the many brake package options. I ordered complete front and rear kits for my Mini Cooper Countryman and everything just fit. Not a single issue. Prior to buying I had reached out to another supplier and asked why their kits were much more expensive. They said the FCP parts were a good choice but could not touch the FCP price. I thanked them for their honesty.
October 1, 2024
Unprompted review
Ordering OEM or better quality parts…
Ordering OEM or better quality parts from one trusted source is a plus. Getting a lifetime warranty on parts you order is what makes FPC Euro my only place to purchase parts from.
November 12, 2024
Unprompted review
FCP Euro is a great place to get parts…
FCP Euro is a great place to get parts for my VW GTI. They have a very professional website, good selection, and all the parts are priced very reasonably.
November 11, 2024
Unprompted review
Great range of products
Great range of products. They stand behind what they sell.
November 9, 2024
Unprompted review
Good on-line store
Shipping has been fast and that parts are always compatible with the specific vehicle that i need.
September 1, 2024
Unprompted review
A site designed for customers.
Great warranty. Service after the sale. Free resources to know how to do the job. Excellent prices and, the correct part to do the job.
September 9, 2024
Unprompted review
Wrong part numbers and not what I asked…
Wrong part numbers and not what I asked for.
November 7, 2024
Unprompted review
Reply from FCP Euro
Keenan,
We regret that you’ve had a negative experience with our team. We are reaching out with the correct information and a solution that works for you.
-FCP Euro
FCP is great for finding genuine and…
FCP is great for finding genuine and OEM parts for your European car. I usually find everything i need with an exception here or there. some of my orders had incomplete or incorrect parts but the help center at FCP is quick to respond and send out correct items. I like shopping on fcp for their large catalog of parts, ease of website use, and the tracking system for past orders and current orders is great; to help keep track of everything you've done to your car. Overall this is my go to site for parts. thanks FCP!
November 7, 2024
Unprompted review
FCP is the worst, no customer service
FCP - The worst in auto parts sales & service!
November 6, 2024
Unprompted review
Reply from FCP Euro
Hello,
We’re sorry that you’ve had an unfavorable experience and we would like to learn more. Please reach out to us at reviews@fcpeuro.com and we are more than happy to help.
-FCP Euro
FCP euro parts is the best place for…
FCP euro parts is the best place for your European car. Thanks my friends 👊🏼👊🏼👊🏼
October 11, 2024
Unprompted review
FCP has an awesome selection of parts…
FCP has an awesome selection of parts for new and classic European brands which makes for an excellent alternative to the usual "no longer available" reply from dealerships. Easy to use website to find and order parts is cream on the cake. Thanks FCP
September 12, 2024
Unprompted review
Terrible automated phone service
Terrible automated phone service. In store personnel who do not know what they are doing or how the automotive parts world works. Save yourself a lot of trouble and go elsewhere.
November 4, 2024
Unprompted review
Reply from FCP Euro
David,
We are very sorry that you’ve had a negative support experience. We’re focused on enhancing our customer support because our goal is to provide a seamless ordering experience. If issues arise we are more than happy to investigate and rectify the situation in a timely manner. We are reaching out to you to learn more about your experience.
-FCP Euro
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