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FCP Euro Reviews 1,574

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TrustScore 4 out of 5

4.0

Auto Parts Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the quality of the products, often noting that they are comparable to genuine dealer parts but at a reduced price. Many people appreciate the helpfulness and knowledge of the customer service team, especially when it comes to verifying part fitment. However, some customers have expressed significant dissatisfaction with the delivery service, citing slow shipping, unexpected delays, and issues with carriers. There are also concerns regarding the return policy, with some people reporting difficulties with the lifetime guarantee program, denied returns, and being charged for return shipping even when incorrect parts were sent.

What people talk about most

Product

Clients share ambiguous opinions on product quality and accuracy. While some reviewers praise the great... See more

Order

Users describe ambiguous interactions with order. While some customers appreciate the wide selection of parts... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise helpful agents who... See more

Delivery service

Customers consistently note negative experiences with delivery service. Many reviewers express frustration... See more

Return policy

People report negative experiences with the return policy, citing issues such as having to pay for return... See more

Based on these reviews

Rated 4 out of 5 stars

I'm updating my review since Kevin from FCP reached out and was able to track everything down and come up with a solution in less than 12hrs. I just wish this had happened when I first contacted the... See more

Company replied

Rated 4 out of 5 stars

Sometimes prices are higher than they are at the dealer; the shipping is horrible - those are the weaknesses. But overall highly recommend this company and their products are great excellent as wel... See more

Rated 5 out of 5 stars

first time ordering from Denmark. 100000 Thanks to Crew for super costumor service and support. They know what they are talking about ;)

Rated 5 out of 5 stars

Had an order placed over a week ago with no updates. I contacted customer service over the phone and they cannot refund my order because it is "in processing." Apparently, an oil change kit listed as... See more

Company replied

Company details

  1. Auto Parts Store

Written by the company

Family-owned since 1986, FCP Euro is the trusted home for European car owners and professionals, delivering quality parts, expert guidance, and a leading lifetime replacement guarantee. Shop parts for your car at fcpeuro.com.

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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Replied to 76% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

FCP Euro carries a great selection of…

FCP Euro carries a great selection of products at good prices. Everything is always packed very well and ships quickly. It is my go to place for oil change kits for my BMW M240 / B58.

One thing they can improve on is the availability of vehicles to choose from when entering your vehicles year, make, and model. The 2022 BMW M240 does not exist for selection, preventing me from selecting only parts that fit my vehicle. This recently resulted in the purchase of wiper blades that did not fit and I did not feel like returning them so it was $20 wasted.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

My #1 Place for all my Auto parts!

My #1 Place for all my spare parts.
Excellent Service, Reasonable prices, Amazing Lifetime warranty, On time deliveries and of course Quality Products.

FCP Euro never failed me on any order.
They are always beyond expectations.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

All about the support.

Have used FCP many times. Customer service, fast reliable shipping and excellent return policy are great but what really sets them apart is the support. I have had employees spend a lot of time with me on several occasions tracking down the right part for my car and advising on best install practices. Truly a great help.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

I found the parts that I needed

I found the parts that I needed with good descriptions, competitive pricing. The order was processed quickly and my items delivered close to the promise date despite it being between Christmas and New the year.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great shopping experience!

Navigating the FCP EURO website was very easy. The battery I ordered for my Volvo V90 Cross Country was in stock and was shipped out the next day. FCP Euro provided tracking, which had a delivery time of one week out. I was pleasantly surprised to receive the battery just two days later. I would highly recommended FCP EURO to others and will definitely buy from FCP EURO again.

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I shopped around for a fan unit for my Mercedes SLK350 and found FCP who had the genuine Mercedes part I needed at the best price, I received the part in time period I was given. My Mercedes SLK350 was back on the road in and going great. Thank you.

November 30, 2024
Unprompted review

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