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See what reviewers are saying

Rated 1 out of 5 stars

I ordered an AC Milan jersey, but I never received it. Customer service doesn't help me via e-mail, even though I sent multible messages. I would not recommend ordering at FC Retro from the Netherland... See more

Rated 5 out of 5 stars

Ordered 2 Netherlands 88 shirts with custom printing and they are brilliant! The shirts arrived just 8 days after placing the order, much quicker than the estimated shipping times. A special s... See more

Rated 1 out of 5 stars

If I could give zero, I would. Absolutely awful company. Ordered a Custom Print "R CARLOS 6" Brazil jersey as a Santa present for my 8 year old. It took an age to arrive, and they ultimately sent m... See more

Rated 5 out of 5 stars

I ordered 2 of the Maradonna Argentina 86 kits for my nephews at Christmas, there was a delay in placing the order and receiving the kits, which meant they didnt arrive in time for the big day, but ad... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Nostalgia Unleashed... Wear Your Football Memories! At FC Retro, we are more than just a retailer, we are custodians of football's rich history and a gateway to reliving the magic of yesteryears. Founded by a passionate team of football aficionados, our journey began with a simple yet profound mission: to connect fans with the timeless allure of classic football shirts.


Contact info

3.0

Average

TrustScore 3 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy customer!

I ordered 3 shirts, one with printing, and I love them all! The quality is great and the fit is perfect (I ordered a size up as per the advice on the website). Delivery was faster than expected and the customer service team were really helpful. I received email updates throughout. Will definitely be buying again!

August 17, 2024
Unprompted review
Rated 3 out of 5 stars

Tracking number not updated

Long expedition time
Good quality shirts - but I wasnt notified about the tracking number when the package arrived in France, I did recevie a tracking number when I got the confirmation order but it never got updated until I sent a message to support after 3 weeks of waiting.

August 2, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Hi Gianelli

You emailed us saying the shirts were great so 3 stars does not represent this.

Your order was delivered faster than our expected shipping time to France.

We sent you an order confirmation and a shipping confirmation email containing the tracking number.

Thanks
FC Retro

Rated 4 out of 5 stars

Long expedition time

Good quality shirt - but really long expedition time (as they do announce on the website) but took them over a week from placed order till I got a shipping notification (which I sought out myself by asking about it). In total 3 1/2 week from placed order to package received. Therefore only 4 stars.

August 16, 2024
Unprompted review
Rated 1 out of 5 stars

Bought an 1991-93 Fiorentina kit

Bought an 1991-93 Fiorentina kit. Quality is extremely poor, especially the 7up sponsor logo, dreadful.
Trying to make a return/refund with them is a hassle and a half, and no return label is provided, so I would have to spend almost 25£ simply to send it back them myself.
Stay far away.

Edit: Their response sadly just reaffirms their business practice. I did not wish to exchange my shirt, i wanted a refund due to its bad quality. Not providing return labels is a clear sign they know this, and wish to make it as hard as possible/expensive to make a return, as to deter you.

August 15, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Hi Emil

Our returns process is simple and explained to you in our emails.

As you wanted to exchange the shirt, this shows you were happy with the quality of the item. Therefore your review is false and unfair.

Thanks
FC Retro

Rated 1 out of 5 stars

Been 2 weeks now and still no sign of a…

Been 2 weeks now and still no sign of a email or my shirt don’t buy from here

August 13, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Hi James

Thanks for placing an order with us, great choice of shirt!

Your shirt is on the way.

We have sent you an Order Confirmation email and a Shipping Confirmation email containing the Royal Mail tracking number. Please also check your junk email folders for these.

Please contact our customer support team through the website, we can provide any assistance you need with the order.

Please remove this review as it is poor practice to leave a negative review before contacting us first.

Thanks
FC Retro

Rated 3 out of 5 stars

i ordered a maldini jersey a while back…

i ordered a maldini jersey a while back and it hasn’t come in yet i’m not sure if it will

July 24, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Hi Jack

Thanks for placing an order with us, great choice of shirt!

Your shirt is on the way.

You did not provide an email address at checkout so we could not send you the order and shipping confirmation emails.

Please contact our customer support team through the website, we can provide you with tracking information about your order.

Please remove this review as it is poor practice to leave a negative review before contacting us first.

Thanks
FC Retro

Rated 1 out of 5 stars

Very poor quality shirt and did not…

Very poor quality shirt and did not fit. I immediately requested a refund and they said no because the shirt had the number 10 on it.
Probably the worst £44 I have ever spent.

August 6, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Hi Peter

You have left a review on the wrong company page as we do not have any orders from a customer in your name.

Please remove this review.

Thanks
FC Retro

Rated 5 out of 5 stars

Top Quality Service

The guys at FC Retro really are brilliant with customer service!

I ordered a top for my partner for his birthday but in the wrong sizing, so I needed to exchange the tops!

With a simple email and photos the guys were happy to swap the tops and refund the original order value!

The top was sent it expected timings and they where in constant email conversation with me about everything I needed to do and provide!

Brilliant quality top and even better quality service!

July 9, 2024
Unprompted review
Rated 5 out of 5 stars

Very good quality shirts

Very good quality shirts.
Delivery time, as explained on the website takes a while, so bear this in mind, but its worth it for the grat quality shirts. Customer service is good as well.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Shirts are sent from China and are way…

Shirts are sent from China and are way too small in their sizes

July 29, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Dear Mads

You have not contacted us about your order. We would be more than happy to offer an exchange or a refund. Please contact our customer support team through our website.

Regarding sizing, we advise on the website to order one size up from your usual size, e.g. if you are usually a Medium, we would advise to order a Large. Or if you are looking for a more casual/retro fit, we advise to order two sizes up.

Thanks
FC Retro

Rated 5 out of 5 stars

Happy customer

Ordered a retro boca juniors shirt and couldn't be happier with it once it arrived. The fit is perfect. They say order a size up, so I ordered XL and it fit perfectly. I'm actually that pleased that I'm fancying ordering the vintage Milan one too

Cheers FC RETRO, great work.

July 26, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality

Poor quality, ordered the fiorentina and Barcelona 95/96 kit. Logos are obviously fake - if I saw someone with it on I'd recognise it as a fake straight away. Ordered a large as advised on the website due to the shirts being smaller. Fits like a small. 5 out of 5 star reviews on their website shows they're selecting what to show. I knew they wouldn't really offer much in terms of goodwill/ swapping the shirts, £80 down the drain. If you're going to order, order 2 sizes up and probably would advise against if you're hoping to wear it seriously.

July 22, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Hi Charlie

Please check your email. We have offered to exchange the shirts for you as you requested, we are still awaiting your reply.

Then if you wouldn't mind removing this review as it is totally unfair, inaccurate and petty.

Thanks
FC Retro

Rated 5 out of 5 stars

INCREDIBLE SHIRTS!!! AMAZING COMPANY!!!

Bought 7 different shirts from FC Retro and just WOW!

The quality of these shirts is unbelievable, the attention to detail with the stitching, shirt printing and sleeve patches is amazing.

My order was delivered much faster than the estimated shipping times, arriving in just 7 days which was brilliant!

The communication was perfect by email, I received an order confirmation and then a shipping confirmation containing a tracking link.

Will definitely be ordering more for myself and as gifts for friends!

Thank you so much FC Retro!

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

Bad quality for the price you pay and…

Bad quality for the price you pay and there is no refund available. Avoid if possible, ordered at a different company and the quality is a lot better

July 16, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Dear Twan

As per our email communication with yourself, we explained that we do not accept returns on items with shirt printing. This is clearly shown in our returns policy on our website.

The quality of the shirt was never in question, it is a fantastic product.

We wish you all the best with your orders elsewhere :)

Thanks
FC Retro

Rated 3 out of 5 stars

It was ok

Took ages to come but did eventually looks ok nothing special but decent still

Names look a bit off so I’d advise just getting plain shirt if u need a kit and don’t order at late notice as it takes a while

July 17, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Hi Euan

Thanks for placing an order with us, great choice of shirts!

Your order was delivered well within our expected shipping times.

The shirt printing was as per the images on our website and we thoroughly check all orders before dispatch for quality control.

Many Thanks
FC Retro

Rated 1 out of 5 stars

Poor quality counterfeit product.

Ohh dear!

The end product is of very low quality, material emblem and adidas logo are not good at all.

Took far too long to arrive. It is in the terms and conditions so consider this when you order.

Images on the website of the product doesn’t represent the one sent to me.

I’ll be sending it straight back for a refund.

July 16, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Dear Matthew

Sorry to hear that you were not happy with your order.

You have already contacted us to return the shirt which is absolutely fine and a refund will be issued.

Your order was delivered well within our expected shipping times. The shirt is exactly the same as the images on our website so your claims are ridiculous.

We also notice that every review you have left on Trustpilot is negative.

We wish you all the best and happiness in the future :)

Thanks
FC Retro

Rated 1 out of 5 stars

READ THIS BEFORE BUYING!!!!

I ordered a football jersey which I only ordered as it was supposed to come within the selected amount of days it stated on the website for my location as I needed this too to arrive for a certain date. A few days passed and I had no word from the company, no tracking number no email no nothing to tell me if my product was dispatched or anything yet. Then it was coming very close to when I needed it to arrive which was over 2 weeks wait then I finally got a tracking number after all that time and when I went to track it even a day before I needed it to arrive it still said they hadn’t even given it to the postal company. The quality of the jersey is also not great at all as it burns my skin a lot when I move and is a cheap material and the sponsor and badges on the top are not good quality and defected and messed up making it look stupid. Do not recommend don’t buy off this company. Awful service. I wont be buying again. Top didn’t arrive till 7 days outside of the maximum time it said it would be.

July 1, 2024
Unprompted review
FC Retro logo

Reply from FC Retro

Dear Callum

Sorry to hear that you were not happy with your order.

We sent an email order confirmation and then a shipping confirmation containing the Royal Mail tracking details. We also replied to your emails on the same day to clarify the shipping times. This is exceptional customer service.

Your order was delivered well within our expected shipping times so your comments saying it did not are very unfair and untruthful.

Regarding the quality of the shirt, this is also very unfair. All of our shirts are of the best quality and checked rigorously before dispatch. You did not contact us regarding the shirt quality or to request a return so you must have been pleased with it.

Many Thanks
FC Retro

Rated 5 out of 5 stars

Very good website

Jersey is identical to how it’s shown on the advertisement. Great quality. Great customer service always responding to emails about the jersey

July 14, 2024
Unprompted review

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