Their customer service was very poor and I had to keep telephoning them. When I recieved my phone bill there was a massive extra charge. Fed Ex has their customer service line set as a premium c... See more
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Package delivered, left on center of porch in the rain, thus soaking wet box. Delivery truck hit my retaining wall/berm, 2nd time in 12 months. Stevie Wonder would do a better job driving/delivering p... See more
I keep getting a message saying my delivery is due(for 48hours) It contains fresh meat which has now gone off (£60.00). Just got another!!!!
Thank you fed ex for eventually finding my parcel in Denmark although the customer service told me in the morning you had possession of parcel and the afternoon one told me you didn’t have it so was... See more
Company details
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Out of date company
I didn't know I had a package coming from this company,so missed the first delivery attempt although no card was left, I only found out when I rang the company who I had ordered the product from .So I went to their website expecting to be able to rearrange delivery.Nope, had to ring,kept on hold for 15 minutes,gave up and had to go back on website to rearrange delivery via a webchat funcion. In this day and age,that's pretty poor.
September 21, 2016
Unprompted review
No show
I rang to rearrange delivery, waited in most of the day...didnt arrive.
Used their online text chat thing and it was confirmed to me that it was definitely coming and would arrive by 6pm, waited in another two hours...
...didnt show...woefull
March 1, 2016
Unprompted review
Utterly Useless
They've lost two packages in one week resulting in an £800 profit lost for my company. Utterly woeful service, I would be better off delivering myself as you can't trust them with simple instruction.
I sent one package to my client and instead they got 2 tins of paint, then they've completely just lost a package worth a total £1200, if you want to lose items, money and hope please use Fed-Ex !
October 23, 2015
Unprompted review
Get into the 21st Century
I will not be using my wholesaler anymore due to the fact they use Fed-Ex.
I am expected to wait all day for a delivery without the slightest idea when it will come.
Even the smaller firms use a text message service to let their customers know what an estimated time of arrival is.
If you can't keep up with the 21st century Fed-Ex. You are going to get left behind.
May 5, 2015
Unprompted review
lies all lies
Fed Ex were to deliver a package to me. Tracking was updated and I waited and waited for it to be delivered. At 7.30pm tracking still said it was enroute...then at 7.45pm updte said that no one answered and a card was left..An absolute LIE..I was in, no card was left and my CCTV confirmed that no one had been at my door all day. TERRIBLE COMPANY..I WILL NOW NOT DEAL WITH COMPANIES THAT USE FED EX
April 10, 2015
Unprompted review
Rude, rude, rude!!!!
I've had a few deliveries from Fed Ex recently and each time they have thrown my parcels around, chucked them on the floor. The latest driver was incapable of saying hello or goodbye. I tried speaking to him but he was rude, his body language was negative and aggressive and he took no account of the fact I have mobility problems and walk/balance with a stick. He was impatient and rude. A terrible delivery experience.
August 7, 2013
Unprompted review
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