I really want to give them 5 stars only because Alex was really good and responding to my questions and allowing me to feel heard... but with all the reviews online that were negative the complaince t... See more
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This review comes after my first experience using Federa. While Customer support was excellent, the auction itself was not an easy-to-use process. In my case, I bid lower on purpose with the intent... See more
Company replied
I read through Federa's refund policy carefully, and asked several questions prior to using this auction site. I must say that Federa honored their return policy, which states it could take up to 30 d... See more
Company replied
REFUND - I admit I was worried, I did have to make many calls but they promised me to be patient and that they will send back my deposit and they did. Emma was their customer service represen... See more
Company replied
2.7
Poor
150 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
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Federa has shoddy and illegal business practices. Scam
My husband and I tried to purchase a home through Federa.com in Deland Florida. We tried the Service Link first and it said the auction was cancelled, this was on January 4th. So, we went through the Federa auction which started on January 5th on and we bid $200,000.00 and put down $10,000.00. The next morning on January 6th the auction ended a couple hours early. Well come to find out, the owner of that house filed bankruptcy and Federa was not legally able to even auction that house. It was a fake auction and they are still taking offers today on this house, which is illegal. There is a stay and the house can’t be sold at this time. I found this out because I’m going to try and buy the house out of bankruptcy. Federa will still let you make an offer on the house through their app. I also called and they told me I could make an offer and that it might be a long time before I get an answer on my offer. Legally they can’t accept any offers. My husband and I are still waiting for our refund of $10,000.00 and from what I’m reading, it’s hard to get your money back. I also noticed another house you can make an offer on that was sold on 11/15/25, so they can’t legally sell that house either. I will be sending this information to the Florida Department of Business and Professional Regulation. I also sent this information to the owner of the house I bid on as well as his lawyer. I may hire a lawyer of my own to sue. Companies like this cannot be allowed to continue scamming people.
January 5, 2026
Unprompted review
Reply from federa.com
Hello and thank you for sharing your feedback. We understand how concerning this experience can be.
We can confirm that your deposit refund has been processed on our end. In certain cases, refunds require additional review due to strict regulatory, anti-fraud, and anti–money laundering requirements, which may extend processing timelines. Any remaining delay is typically dependent on the financial institution.
We encourage you to contact our support team directly at support@federa.com so we can review the specific property you are referring to, clarify how our platform functions in this scenario, and determine whether any technical issue may have contributed. We are committed to ensuring this is fully addressed.
If I could give negative stars I would
If I could give negative stars I would. DO NOT EVER give your money to this fake app/site. I've contacted Zillow, BBB, FTC, Attorney Generals, DBPR, the actual police, lawyers, etc. and FINALLY got my refund back over 3 months later (where their terms state "up to 30 days"). I contacted nearly every day without ever getting a hold of anyone at the company. They lied to the BBB twice saying it was sent and then fell silent to them too. It was a COMPLETE NIGHTMARE. I lost hundreds of dollars I would have otherwise accrued in interest. They need to be shut down, period. Artin Afsharjavan is a scam artist. I feel sorry for the people who don't have the time to harass them like I had to. STAY FAR FAR AWAY
October 4, 2025
Unprompted review
Reply from federa.com
Hello, and thank you for sharing your feedback. We want to clarify that your refund was delayed due to required manual checks and anti–money laundering reviews that apply to certain transactions. These reviews are mandatory and cannot be bypassed. The process has now been fully completed, and the refund has been resolved. If you need any further assistance, our support team is available at support@federa.com.
day 50 and counting
day 50 and counting, still no refund, this company just uses your money, its basically 'Bonzi scheme', I need concrete answer from federa not BS
December 29, 2025
Unprompted review
Reply from federa.com
The refund for this transaction was successfully processed in full. The review period was required due to strict regulatory compliance obligations related to fraud prevention and anti–money laundering controls. Confirmation from our payment processor is on record. If further assistance is needed, contact support@federa.com.
I HAVE BEEN WAITING FOR OVER A MONTH…
I HAVE BEEN WAITING FOR OVER A MONTH FOR MY REFUND. They keep saying it is coming. They say I have been refunded. THAT IS A LIE!! It has been 2 months today 1/5/25
November 6, 2025
Unprompted review
Reply from federa.com
The refund has been processed. The temporary delay was caused by required compliance and anti-fraud reviews under our regulatory obligations. Funds may take additional time to appear depending on the customer’s bank. Thank you for your patience.
Refund Processing
Refund Processing: Company states it may take up to 30 days to receive deposits back after auction failures, but I am still waiting on mid-November 2025 refunds with nothing but generic chat bot responses stating no change, conversations that continue to ensure it will happen within days, and emails stating it's already processed.
In general, the website is very basic and does not work as well as the county auction site so would NOT recommend using them all.
1/24/2026: I requested refunds on 11/18 and 11/26 and they are still pending approval from Federa.
2/28/2026: Still 0 refund received.
Don't believe their false reply.
December 16, 2025
Unprompted review
Reply from federa.com
The refund has been processed. The extended timeline was due to required compliance and anti-fraud reviews under our regulatory obligations. Once completed, refunds are released, and final posting times depend on the customer’s bank. Thank you for your patience.
My experience has been very negative…
My experience has been very negative with Federa. I wouldn’t recommend. I made deposits for Bids in AUGUST. I have requested refunds to no avail. I disputed transactions- got 1 removed. Still have one on my bank card for $3090.00. Chat representative says on Dec 3rd that my refund is now pending. It could be 7-10 business days- up to 30days. I am watching my bank. Meanwhile I am piling up finance charge on my card- 4 months worth. PLEASE- FEDERA-GIVE ME MY REFUND ALREADY!
December 2, 2025
Unprompted review
Reply from federa.com
Your refund has been processed on our end. The extended timeline was the result of mandatory compliance and regulatory reviews, including fraud and anti–money laundering checks, which require additional verification for certain transactions. Once released, bank processing times may vary and are outside our control. If the funds are not yet reflected, please contact your card issuer directly. For further assistance, our team remains available at support@federa.com.
absolute SCAM
They are not refunding my money. They say the refund has been fully processed but it is a lie. It has not. They don't refund the money. I have FBI and Customer Bureau reports and they will go after Federa. To federa: you seem to read reviews, so for God sake, please refund my money.
November 11, 2025
Unprompted review
Reply from federa.com
Thank you for your patience, Daniel. Your refund has been fully processed on our end. The extended timeline resulted from mandatory compliance and regulatory reviews, including fraud prevention and anti–money laundering checks, which apply to certain transactions. If the funds are not yet visible, please note that bank processing times may vary. For any additional assistance, our support team is available at support@federa.com.
Been waiting over 30 days for a refund
Been waiting over 30 days for a refund, over 30 days. A horse and buggy could've delivered this in 1890 quicker. This company is a joke. 1 Star, refund me and I might update the review.
Filled a BBB review, called them, emailed them, messaged them on the app.
Uffffffffffffff, such a bad experience.
That moment you realize they're using everyone else's money to make money. Imagine if you will you deposit $1,000 at 30 day return to you with an interest rate of let's guess 5%, they just made $50 by your money working for them instead of working for you. Also, it only took a bad review to finally get noticed... If the below explanation was all it was, why did they block me from there app? That's just bad business practice all around.
***Received my refund finally, day 42... Lesson learned the hard way. Never ever doing this again with this company***
October 27, 2025
Unprompted review
Reply from federa.com
Thank you for your patience, Greg. Your refund has been fully processed on our end. The extended timeline was due to our strict compliance and regulatory reviews, which require additional verification for certain transactions. If the funds have not yet appeared, please contact your bank, as processing times can vary. Our team is also available at support@federa.com for any further assistance.
Federa Scam
I deposited $250 on 11/10/25 and then asked for a refund after not bidding on a real estate auction. Federa has not refunded my money despite saying they will. Per the Better Business Bureau website, this has happened to many people and they have not got their money back.
November 10, 2025
Unprompted review
Reply from federa.com
Hi Mark, thank you for your patience. Your $250 deposit has been fully refunded, and the matter is now resolved. The timing of the refund was within our standard SLA. If you need help locating the refund on your bank’s end, please feel free to contact them or reach out to our support team for additional support. We’re here to assist!
Good customer service and lots of…
Good customer service and lots of properties on auction but not alot in my area. The representatives were helpful
November 25, 2025
Unprompted review
Reply from federa.com
Hi Ericson, thank you for your feedback! We’re glad to hear our team provided helpful customer service and that you’re enjoying the variety of properties available on our platform.
We’re continuously expanding our coverage and new auctions are available each day. We recommend checking back regularly or letting our team know which areas you’re interested in so we can keep an eye out for you.
We look forward to helping you find the right opportunity!
Refund returned
Federa helped me to get my refund back after I bid but lost on an auction property.
November 24, 2025
Unprompted review
Reply from federa.com
Hi Jen, thank you for sharing your experience! We’re glad to hear everything went smoothly and that your refund was returned promptly after the auction. Our team is committed to making the process clear, fair, and reliable for all bidders.
Good luck if you decide to participate in another auction. We’d be happy to support you again whenever you’re ready!
Emma was very helpful and understanding…
Emma was very helpful and understanding and also help with my problem which was solved thanks .I have waited since 11/24 to12/15 but haven't received my refund which should have taken 5_7days.what is happening 😢
November 23, 2025
Unprompted review
Reply from federa.com
Hi Shanmatie, thank you for sharing your experience! We’re so glad to hear that Emma was able to assist you and ensure your issue was fully resolved. Our team is always here to support you whenever you need anything.
Emma was very helpful in guiding me…
Emma was very helpful in guiding me through the process. She is highly knowledgeable and responsive. Excellent customer service.
November 20, 2025
Unprompted review
Reply from federa.com
Hi Theresa, thank you so much for sharing your experience! We’re delighted to hear that Emma was able to guide you smoothly through the process and provide the level of support you deserved. If you ever need anything else, we’re always here to help.
professional attentive
I was impressed with the professional and attentive service. The representative was very knowledgeable thanks
November 18, 2025
Unprompted review
Reply from federa.com
Hi Dave, we’re delighted to hear that you found our team professional, attentive, and knowledgeable. Delivering clear guidance and a smooth experience is always our goal, and your feedback means a lot. If there’s ever anything more we can assist you with, we’re here to help!
Pertaining to refunds
Pertaining to refunds: I found the team quickly responded to my request politely and professionally.
November 16, 2025
Unprompted review
Reply from federa.com
Hi Joan, thank you for taking the time to share your feedback! We’re pleased to hear that your refund request was handled promptly and with professionalism. Should you need any further assistance in the future, our team is always available to help.
This is the worst auction company
This is the worst auction company I ever heard of.
You have no way to track multiple items bid at the same time in the same place.
They take the maximum time refunding your money.
I may have to sue to get my $40,000 back.
The minimum bid price is hidden
You do not know who you are bidding against.
You are not allowed to put in a maximum bid amount but have to wait for someone to outbid you before you can raise your bid.
Auctions are not ended on time but can be constantly extended.
November 3, 2025
Unprompted review
Reply from federa.com
Hi Roger, we appreciate you sharing your feedback.
For privacy and compliance reasons, bidder identities aren’t publicly visible. This ensures that every participant has an equal opportunity to bid. Properties you’ve participated in are available under your Saved tab once logged in, where you can view and track them.
Regarding your refund, it has been fully processed on our end in accordance with our strict compliance and anti-fraud oversight. If you’d like live status updates or confirmation from our finance team, please reach out to support@federa.com and we’ll gladly provide them.
Reply from federa.com
Hello Jenny, we’re thrilled to hear that you enjoy using our platform and find it helpful in your day-to-day! Your support means a lot to us, and we’re here should you need anything else.
I really want to give them 5 stars only…
I really want to give them 5 stars only because Alex was really good and responding to my questions and allowing me to feel heard... but with all the reviews online that were negative the complaince thing started sounding like complete BS... I accidentally did a top up of $5k, it got into the account 10/02 and I finally got a refund today after contacting them daily... today js 10/28... the complaince thing seems like BS & the finance department also comes off as BS because you never get correspondence from them... only from Emma and Alex...
October 28, 2025
Unprompted review
Reply from federa.com
Hi there, thank you for taking the time to share your feedback. We truly appreciate your recognition of Alex’s capabilities, as well as Emma's professionalism and assistance.
Because of strict banking and regulatory protocols, these departments often cannot correspond directly during active reviews; not out of neglect, but to maintain the integrity and accuracy of the process.
We’re glad to hear your refund was successfully completed within our SLA and appreciate your patience throughout the process. Should you ever need real-time updates or additional assistance, our team is always here to help.
Reply from federa.com
Hi Ana, thank you so much for your kind words! We’re thrilled to hear you had such a positive experience and found our team helpful and supportive. We’re always here whenever you need assistance.
Great customer service
Besi, has been supportive and guiding me through this whole process. His friendly,has patience to help explain and how to nagivate to understand my account as biding t. He gives me a sense of trust.
October 27, 2025
Unprompted review
Reply from federa.com
Hi Crystal, thank you so much for your kind words! We’re delighted to hear that Besi provided you with such patient and supportive guidance throughout your experience. We’ll be sure to share your feedback with him and the rest of our team. If you ever need more assistance or have any questions, we’re always here to help!
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