Federal Management Reviews 

291
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I'll keep it brief. Our company was being overrun with overdue invoices that hadn't been paid with some a sold as 2020. Our Accountant put us on to Federal management to help turn things around. F... See more

Company replied

Rated 5 out of 5 stars

Good team, if you work with them then they work with you. They brought a bad debt under control, established a payment plan with the debtor covering the original debt plus our legal costs plus intere... See more

Company replied

Rated 5 out of 5 stars

Federal were instructed on four unpaid company invoices that were well overdue. We spoke at lenght about how we wanted a professional and strategic approach to dealing with our prestigious client base... See more

Company replied

Rated 5 out of 5 stars

Tried to work with debt recovery agencies in the past with no success or positive results. Federal have been the polar opposite. They work with us and make sure our interests are looked after. This... See more

Company replied

Company details

  1. Debt Collection Agency
  2. Debt Collecting
  3. Legal Services

Written by the company

Federal Management are a Professional and Multi Award Winning FCA regulated Debt Collection Agency specialising in Business Debt Collection and Private Debt Recovery across the UK & Overseas since 2004. They are the ONLY Debt Collection Agency in the UK accredited by the Financial Services College and their ISO:9001 accredited services see them recover millions of pounds every year on a 'No Collection - No Commission' basis For further information on how they can help your you or your Business, contact Federal Management's friendly Expert Team


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

291 reviews

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No recent history of asking for reviews

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4.6

All reviews

(291)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Our Business had never worked with a…

Our Business had never worked with a debt collection agency before and relied on solicitors. Federal Management were recommended to us and the difference has been substantial.

Our return on bad debts has nearly tripled this year and the cost of using their serivce is a tiny fraction of what it was costing us. First class debt recovery service.

May 18, 2024
Federal Management logo

Reply from Federal Management

Thank you very much Mr Watts for the much appreciated review. We will continue to do our very best for yourselves going forward.

Kind regards
Chris - Client Services team

Rated 5 out of 5 stars

Very pleased with the service received

Very pleased with the service received. Would use again if ever needed.

May 16, 2024
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Reply from Federal Management

Thanks Henry for taking a moment to leave us a review. If you ever need assistance from a Professional Debt Collection Agency again, please do not hesitate to contact Tony or any of the New Business Team.

Kind regards
Client services team

Rated 5 out of 5 stars

The stress of dealing with evasive…

The stress of dealing with evasive small business owners trying to not pay got too much so I had Federal Managment recommended to me.

Within a couple of days they got the ball rolling and the results have surpassed expectations.

May 15, 2024
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Reply from Federal Management

Thank you so much Joy for leaving us a review as requested, it is really appreciated. We will try our best to resolve the final couple of accounts still outstanding.

Best Wishes
Client services team

Rated 5 out of 5 stars

Our business has been using these guys…

Our business has been using these guys to chase clients who haven’t paid fees. They have collected many in full with the reso on staggered repayments which FM manage for us at no extra charge.

May 14, 2024
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Reply from Federal Management

Thanks very much for taking the time to leave us a review as requested Adrian, your feedback is very kind and appreciated.

We will continue to do our best with the remaining accounts and welcome any further instructions.

Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

I was put on to federal management by…

I was put on to federal management by our company lawyer who said the court process wasn’t worth it for debts under 5k. They have been superb on all fronts and helped turn the tide on our cash flow.

May 13, 2024
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Reply from Federal Management

Thanks very much Tanya for the positive feedback. We will continue our best attempts to recover owed monies for PDS and appreciate you taking the time to leave a review.

Kind regards
Client Services Team

Rated 1 out of 5 stars

Called up to remove review

Following on from the below response which is factually incorrect from Federal Management and quite disappointing by the company to choose this option rather than see this as a learning curve. I then received an email requesting that my refund needed further information before it could be paid. I thought there was some error in the bank details so was genuinely concerned. However when I called, firstly they apologised for messing up, which was appreciated. Then it turned out that they wanted me to remove the negative review and applied pressure for me to do so. I refused as that defeats the entire point of using this service. Thank you to Trust pilot and upholding the review and maintaining the integrity of the platform and allowing individual to voice legitimate concerns when they occur when companies such as these do not perform their services satisfactorily.

May 3, 2024
Unprompted review
Federal Management logo

Reply from Federal Management

Dear Reviewer,

This is the second review you have left pertaining to the same experience. We revert you to the previous response. Any further communication regarding this matter can be directed to tm@federalmanagement.co.uk

Kind regards
Client services Team

Rated 5 out of 5 stars

Federal have been assisting us with…

Federal have been assisting us with recouping various unpaid invoice issues randing from £852 to £30000+. Their tailored approach is very professional and is a valued tool within our credit control armoury. Communication is quick and concise and we are very pleased overall with the services provided to us.

The costs of their services is very reasonable given the amout of effort put in to recovering our moines and they have certainly given us the edge when it comes to dealing with unpaid b2b invoices.

May 12, 2024
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Reply from Federal Management

Thanks Scott for taking the time to leave us a review, it is greatly appreciated. We will continue to do our very best to recover the overdue accounts owing to yourselves.

Kind Regards
Chris - Client Services Team

Rated 5 out of 5 stars

I can’t imagine how difficult it must…

I can’t imagine how difficult it must be trying to recover owed monies but I do know that Federal (tony especially) have been great with us from the get go.

They have been helping to get our money back from a number of business customers that haven’t paid their invoices. This has been a massive drain on our finance team and stressful too.

Federal are the 4th Agency we have tried since we started trading in 2012 and they are by far the best. Very clear comms, minimal pricing and superb results. Will be recommending to other branches in our network.

April 28, 2024
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Reply from Federal Management

Thanks very much Mr Robertson for taking the time to leave us a review and we greatly appreciate your kind words.

We will continue to do our best for the Group going forward.

Kind Regards
Chris - Client Services Team

Rated 5 out of 5 stars

The headache of being owed money is one…

The headache of being owed money is one I do not want again. A Small Business like mine cannot cope with contractors not paying us on time so glad I took my accountants advice and fot FM on the job.

April 27, 2024
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Reply from Federal Management

Thanks very much for the kind review and we were pleased to be able to get the debt recovered quickly for you. If you get any more issues, please contact us.

Regards
Client Services team

Rated 5 out of 5 stars

These guys have recovered various cases…

These guys have recovered various cases of unpaid fees for us in the past 6 months. Just preparing more accounts to send over as we are very happy with Federal Managment’s professional services.

April 26, 2024
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Reply from Federal Management

Thanks very much Sam for the lovely review, we greatly appreciate it. We look forward to receiving the new batch of accounts for recovery.

Kind regards
Jane - Client services team

Rated 5 out of 5 stars

gave me some great advice on a…

gave me some great advice on a long-standing issue ive been having with a suppliers not refunding me. Seem very clued up about matters and I will be back if the situation doesn’t resolve itself soon.

Thanks for the help

April 25, 2024
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Reply from Federal Management

Thanks very much Mr Mason for taking the time to leave us a review. We are here to help if you need any further assistance.

Regards
Client services team

Rated 5 out of 5 stars

Federal helped me out with recovering…

Federal helped me out with recovering two unpaid invoices for £7000 and £11200 that were really stressing me out. Tony from federal listened to the problems we’d been having a put together a plan of attack.

Both invoices were paid within a couple of months and they also got back my instruction fee which was unexpected. Super satisfied with overall service and outcome.

April 24, 2024
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Reply from Federal Management

Thanks very much Mr Booth for the kind review. If you get any issues with further unpaid invoices, please do not hesitate to contact the team here at Federal Management.

Kind regards
Client services team

Rated 5 out of 5 stars

Superb professional service

This firm is highly professional, responsive and offer excellent advice and solutions at very competitive rates. This is the second time I have used Federal Management and the overall experience has been excellent. Highly recommended.

March 12, 2024
Unprompted review
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Reply from Federal Management

Thank you very much Mr Gowlland for taking the time to leave us a review. We were pleased to be of assistance and glad the matter was resolved in full for you.

If you require any further assistance, please do not hesitate to contact us.

Megan
New Business Co-Ordinator

Rated 5 out of 5 stars

Outstanding Service

A very professional team, quick and efficient service. I had an excellent experience with a quick turnaround for negotiations.

January 24, 2024
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for the kind review Eliane, it is very much appreciated.

Kind regards
Chris - Client services team

Rated 5 out of 5 stars

Exceptional Service

Looking for a debt collector, I didn’t want to just jump in and use the top sponsored Google ranks, not a fan of businesses that pay to get to the top!
So I went to Trustpilot and looked for reviews. This lead me to choose Federal Management and thankfully it turned out to be a great choice.
The feedback was very good and it turned out to be very accurate.
I have only used a debt collection company once before and that was over twenty years ago, so was a bit wary of the process.
I have to say everything was very smooth, from the first phone call their staff were very professional and everything was explained in great detail. There was no pressure on me to go ahead, I was left to take in the information they provided and to choose the option that suited me best. I decided to go ahead with them and 10 days later the debt has just been paid in full.
That is exceptional service and I am of course very pleased with the outcome.

If any other small businesses out there have bad debts, I urge you to do something about it. Don’t let people get away with not paying you!

A Lot of the time it’s people with plenty of money who do this deliberately knowing that some businesses will just write it off.
The company we had to chase for this debt, we have dealt with for around 12 years (since they started trading), who have always been so friendly and reliable who I was fully confident would always pay, suddenly under new ownership (multi millionaire) refused to talk to us or answer emails about an outstanding debt!

February 8, 2024
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for your kind review Tony, it is greatly appreciated. We were pleased to be able to assist you with this issue and more importantly, recover what you were owed.
If you get any further issues, please do not hesitate to contact us.
Kind regards
Chris - Client services team

Rated 5 out of 5 stars

We have worked with Federal Management…

We have worked with Federal Management for few years and they are brilliant at providing debt recovery services for all areas of our corporation. Couldn't wish for a better tailored service and they normally recover much more than we expect from each ledger referred to them. The cost of their service is very, very reasonable and they go to great lengths to ensure our business invoices are recovered

January 26, 2024
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Reply from Federal Management

Thanks for taking the time out to leave us a review Oscar, its really appreciated. We will continue to do our very best to recover as much as possible for yourselves going forward.

Kind regards
Chris - Client Services team

Rated 5 out of 5 stars

Will use again

Large International account recovered for our company so happy to leave 5 star rating. Will use again

September 2, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thanks very much Eliza for the kind review. If you get any future issues, please do not hesitate to contact us.
Best regards
Client services team

Rated 5 out of 5 stars

Very pleased with all aspects of the…

Very pleased with all aspects of the B2B Debt Collection services we receive from Federal Management.

October 4, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Dear Connor, Thanks very much for the kind review regarding our B2B Debt Collection services. We will continue to provide our best efforts on behalf of yourselves going forward.

Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

FM collected 100% of the debt

We are based out of the UK. It was the first time we have an unpaid debt and chose to hire Federal Management. FM are highly reliable and recommended- they managed to collect 100% of our client debt of over 20,000 USD. The fees charged are very reasonable, also compering to legal fees. Excellent work with Tony and his professional team in recovering the full debt of our UK client.

September 22, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Thank you very much for your kind review Mr Abudi, it is really appreciated by Tony and his team. If you have any further issues, please contact us for assistance.
Kind regards
Chris - Client services Team

Rated 5 out of 5 stars

Exceptional debt collection service

Federal Management have provided our company with excellent B2B debt recovery services for a long number of years now.

They are very efficient and operate well with our own in house financial controller. Everything is taken care of once we pass an account over, even through to court enforcement or insolvency action.

We had used other debt collection firms in the past and none of them were anywhere near the levels of Federal Management in respect of professionalism, service level, cost and results. Truly professional and driven are the superlatives that spring to mind.

I have already recommended Federal to piers previously and will continue to do so in the future.

September 21, 2023
Unprompted review
Federal Management logo

Reply from Federal Management

Dear Anthony, Thank you so much for your kind review. We will continue to do our very best for yourselves going forward and are delighted to have achieved great success on behalf of yourselves so far.
Kind regards
Client services Team

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