Fedex Reviews 9,212

Worst company ever i never buy any item from seller who using fedexxxxxx

Dire. Takes ages to speak to a human being, who then gives different informtaion to what is available online about my order. They tried to deliver but my house number was missing on the parcel [not my fault] so they called me... once. I couldn't pick up as I was working, but they didn't leave a message or send a text, all they needed was a house number. No serious attempt to find this out. The parcel has been returned to Italy. I now have to contact the sender...

Waiting at home and watched the drive just drive by and then send me a message telling me I was not home!!!

Really poor, pathetic service.
Customer Service is a useless AI system

Typical lets set up a business and put all the onus of cost and service onto the client - personally having to post back kit at ones own expense and to be decieved by the product and clever website coerciveness is not for me.

Waited in all day for a next day PRIORITY parcel due to be delivered by 12, wasn’t even sent to my local depot. My retailer chased them and they then updated to end of day. Still not at my local depot. Email just now saying it wont be delivered until MONDAY!!! IT WAS A NEXT DAY PRIORITY SERVICE!!

By far the worst delivery system. Every single time that FedEx is the courier it’s clear that you don’t get correct info on the delivery date. They just say it will be delivered next day and it just keeps rolling for a couple of days until they see if they wish to deliver the parcel. Honestly the worst …

DO NOT SEND WITH FEDEX!! I sent a passport to USA from Uk and they have lost it and then took the money from my account when it was meant to come out when it arrived. My mum had to purchase an emergency passport instead and they are completely useless when putting in a claim.

I was supposed to get next day delivery of my Rustoleum products . Email stated delivery by 6pm . 6 30 pm and no delivery and this was supposed to be priority service . My day in tatters dogs not walked , never left house to make sure I did not miss you . Checked for updates ...None ...I do not have my products or my money . In future if I want to place an order with any company I will make sure they are not using your company first before placing an order now I know have useless and unreliable you are !

Delivery driver is a liar and took a picture of nothing saying I wasn't home.

I am disabled and housebound, so guess what... I was home.

Now I'm being advised to collect the item as if it's as easy as telling my legs to work. THANKS FEDEX

Had a text message from Fed-Ex saying my shipment would be delivered between 7/50 am and 11/50 am.
Cancelled my medical appointment and waited in, an in.
Was finally delivered at 13/15 pm. I vented my concerns on the delivery driver and apologised to him.
He showed me his delivery pad which stated before 18/00 pm..
Fortunately it wasn’t a passport or an important document…
I now can’t get another medical appointment for two weeks.
The only reliable courier I will ever use is DPD…

Their list of places to drop off parcels is out of date. I went to drop off my parcel and the location said they don't accept Fedex (don't blame them based on my experience). They also said that they have been telling Fedex for ages themselves!

I have been trying to contact Fedex for 3 days now without response. I am emailing the address they provided. I have also tried telephoning but the system refuses incoming calls.
Never before have I encountered a multinational behaving in this manner. Deeply unhelpful, almost vindictive in its behaviour

One of if not the worst website to use and to get around on, continuously saying my parcel getting delivered a certain day and never shows up

Told delivery 8.30-12.30 am,then told until 10pm
Now updated to the next day by 11pm
The item that was for delivery heats our hot water....NO HOT WATER
DISGUSTED

Absolutely ridiculous scenario where I have waited in all day for a package which still says it’s going to be delivered today, even though it’s way past the time stated.
I managed- eventually - to speak to a human after the bot repeatedly refused to recognise my tracking number - who said my parcel was stuck in customs.
So WHY? WHY? are they still telling me it’ll be delivered today?
I simply don’t understand why the digital info can’t be kept up to date. Plus, their complaints system is an infuriating rabbit hole and their AI didn’t recognise - repeatedly- a correct tracking number

Text told me that the parcel would be delivered Tuesday, never arrived then Wednesday morning another message telling me that it would be delivered today both messages told me before 13:20. Well still not arrived so after 15 mins on the phone I actually spoke to someone who told me there was a problem with my address being incorrect then that the driver couldn’t find my address, so why as they sent me numerous emails didn’t they contact me to get it sorted but left it to me to chase after paying them to deliver. So I am told it will definitely be delivered on Thursday but I don’t hold out too much hope. Absolutely awful service and extremely poor system to get information off. The one star is out of pity.

Can the delivery driver of fedex read there is a big sign on my door and still put my item there

FedEx has turned a simple overpayment refund into a two-month exercise in frustration and circular communication.

On 30 March 2026, an invoice for waybill #889860452355 was accidentally paid three times. Since then, I have spent weeks chasing FedEx Australia’s refund/payment team for reimbursement of the duplicate payments.

The issue was straightforward:

Three payments were made
Two refunds were required
Only one refund was actually received

Despite this, I was repeatedly sent the same template-style responses without anyone properly reading the email chain or addressing the actual issue. Multiple times I asked:

Which card/account were the refunds sent to?
Why were refunds allegedly going to different cards?
What was my CQL/reference number?
Could someone please call me to resolve this?

Most of these questions were either ignored or only partially answered.

What made the experience especially poor was the lack of ownership. I was bounced between “refund team” updates, repeated confirmations of the same refund already received, and contradictory information about where the second refund had supposedly gone.

I first raised the issue on 13 April. By late May, I was still chasing basic answers and still had no clear resolution.

Mistakes happen. Overpayments happen. What matters is how a company handles them. Unfortunately, FedEx’s communication, follow-up, and accountability throughout this process have been extremely disappointing.

As a business owner, I expect better from a global logistics company.

What can be said about this clown show that hasn't been said already..
Really not fit to function as a delivery company but somehow they just keep getting away with it..
Can not keep to eta s , unable to speak to anybody but yet people still trust this shower of shit with their parcels..
Im baffled

Three day delivery turned into two week delivery. Great, at least I had the parcel at last you might say after several delays along the way. Nope. Somebody else received my parcel as the delivery driver clearly didn't read the address properly. Same house number. Just a different road and a different postcode. There should be an option for zero stars.