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Review summary

Created with AI, based on recent reviews

Evaluating 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their creativity and responsiveness, highlighting their ability to produce first-class social media content and adapt to specific needs. Many people appreciate the excellent customer service and the smooth user experience, noting that the company effectively manages their social media, saving them valuable time and increasing engagement. However, some customers also noted initial difficulties with communication regarding linked social media accounts and a few experienced issues with content approval processes. A small portion of people felt the content was generic or that their feedback wasn't fully incorporated, leading to a disappointing experience with the platform and the overall service.

What people talk about most

Social media

Customers generally report positive experiences with social media management services. Many appreciate the... See more

Service

People report positive experiences with service. Many reviewers praise the efficiency and professionalism,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's responsiveness,... See more

User experience

Users describe positive interactions with the user experience. Many customers find the platform easy to use,... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the team's responsiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freebird makes it easy to keep our brand presence and continue to build our brand reputation across social media. They are very good at not only creating content with our guidance, but making the con... See more

Rated 5 out of 5 stars

It's not always how you start but how you finish. There was a bit of a rough start; however, how Feedbird handled things was impressive. They move quickly to resolve my communication issues. A great s... See more

Rated 5 out of 5 stars

Feedbird and their staff have been very creative with producing 1st class posts for our social media accounts. They work closely with us to get each post right with multiple revisions. We boost many t... See more

Rated 5 out of 5 stars

I love this company! There work is professional and I've seen a great increase in our social engagement since using them. I highly recommend them if your looking for a trustworthy and knowledgeable so... See more


Company details

  1. Social Media Agency
  2. Advertising Agency
  3. Marketing Agency
  4. Online Marketing Agency

Written by the company

Expert social media management from only $99/mo. Premium social media content for your business. Posted to your channels after you've approved.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

829 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Feedbird is an invaluable member of our team!

Feedbird has provided excellent and consistent social media postings and management for my organization. Feedbird has also become an invaluable member of our marketing team, and I look forward to our continued partnership!

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Feedbird is Amazing

Feedbird is Amazing! Great quality posts, clear communication, great product overall!

If posts needed edited, they are on top of assisting asap.

Thank you!

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Premium look and feel

Feedbird provides a premium look and feel with a super great price tag! Their team also responds with grace and speed to our feedback. Highly recommend.

November 6, 2025
Unprompted review
Rated 4 out of 5 stars

We've been using Feedbird a few months…

We've been using Feedbird a few months now for 5 of our clients. If you give the team clear direction on what you want to see in visuals and content, they will deliver. If you just leave it to them and their stock images, you will get generic content. It's like anything in life, if you put effort in you will receive a much higher quality product as a result.

November 5, 2025
Unprompted review
Rated 3 out of 5 stars

The pros of Feedbird definitely seems…

The pros of Feedbird definitely seems to be the pricing, which is extremely affordable. the communications from your "rep" seem to pretty quick. Their service seems like it will work for some of our lower-maintenance accounts, but nothing that requires that extra attention or effort.

The writing is quite generic and repetitive and doesn't tie to the visual of the post. The interface/user experience has been a little confusing as well, especially since there are two or three different "platforms" to navigate. There also seems to be a disconnect in what posts are getting posted where, in terms of social platforms, and making sure each strategy is tailored to the given platform.

I assume and hope that certain kinks will get better over time—and like I said in the beginning, the main perk is the cost, which definitely balances it out. In the end, they are saving us time and money, which is a great perk.

November 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Results That Matched Our Vision

I was genuinely impressed with the results delivered by the Feedbird team. They adhered closely to the brand guidelines I shared, produced high-quality content, and ensured everything was aligned with my vision and expectations. Thank you for the great work!

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Feedbird has been a game changer for…

Feedbird has been a game changer for our company. Taking social media management off our plate has allowed us to focus on other facets of growth within our company. Feedbird's content creation is right on target and they really understand our culture and goals as a company. We highly recommend Feedbird for social media management!

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Filipe and his team have been awesome

Filipe and his team have been awesome. I love how professional they are. I gave a few samples of what I wanted to see and they pretty much did the rest. The price is the best part. Very easy to communicate and always on point I'm getting back to me. I recommend you guys to everyone I talk to about social media help.

November 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor service and poor quality.

Really disappointed with service. I was hopeful of an easy process to get social media posts and videos created and scheduled. But the whole process was really poor, time consuming and needing to spend more time revising the work than it would have taken me to do it myself. It took over 5 weeks to produce 4 basic videos, where I provided all the content. The actual design of the posts was basic. The video work was amateur and nearly always didn’t change the items I requested. If you are thinking of using Feedbird, I would be very cautious and maybe consider other options…which I will be doing now.

November 1, 2025
Unprompted review
Feedbird logo

Reply from Feedbird

Hi Grant,

Thank you for taking the time to share your feedback. We’re truly sorry to hear that parts of the experience didn’t meet your expectations, though we’re glad that the static posts were approved with minimal revisions and that the collaboration on those went smoothly.

Regarding the videos, our team revised all of them based on your notes and added captions to your talking videos, following the style showcased on our website. We aim to align each piece of content with our clients’ vision, which is why we provide multiple revision rounds to refine the work whenever needed.

We appreciate your feedback, as it helps us continue improving our workflows and overall client experience. Thank you again for the opportunity to work together, and we wish you all the best moving forward.

Warm regards,
Feedbird Team

Rated 4 out of 5 stars

Great service

We’ve been working with Feedbird for our social media content and have been consistently impressed with their professionalism and efficiency. Their team takes the time to understand our brand voice and industry, which is not always easy given the specialised nature of our field.

The visual content is of high quality, turnaround times are quick, and communication is always smooth. We would welcome continued refinement in the caption writing, and feel that more flexible pricing options could make the service even stronger value.

Overall, well recommended.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Seamless Collaboration, Strong Results, and Time Saved – Feedbird Delivers from Day One

I’m one month into working with Feedbird and have been thoroughly impressed. The team is easy to work with, responsive, and professional. What I appreciate most during this first month is the ability to go through multiple rounds of edits. As a new client, that flexibility has been incredibly helpful while refining my brand identity and tone of voice. The edit process has also helped me better understand what makes effective feedback—such as including clear details like color Pantones, age ranges, target demographics, and even suggested phrasing. I’ve also learned how generic feedback can slow the process, so that guidance has been invaluable.

The platform itself is intuitive and easy to navigate, and the collaboration feels seamless. Feedbird is absolutely worth the investment—it saves me time while maintaining a consistent, polished brand presence across Instagram and LinkedIn for my consulting business.

I highly recommend Feedbird to any business owner looking for a simple, effective way to elevate their social media strategy and maintain professional, on-brand messaging.

October 28, 2025
Rated 5 out of 5 stars

Feedbird has been fantastic to work with.

They’ve done an excellent job designing ad layouts and visuals for my campaigns — every project looks sharp and on-brand. What really stands out, though, is their willingness to go the extra mile and work with ideas that aren’t always traditional. They take feedback well, adapt quickly, and genuinely want the end result to reflect your vision.

Their pricing is also very reasonable, especially given the quality of work and the level of collaboration they provide. I’ve been really happy with their service and would highly recommend them to any business looking for creative, flexible, and reliable design support.

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Start!

So far, this has been a great experience. They did a great job in capturing my brand identity and flow. They’re quick with the revisions and have been on point. If you want great social media content at a great price point, Feedbird should be on your list.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Feedbird has truly exceeded my expectations.

Feedbird has truly exceeded my expectations! Their marketing work is nothing short of phenomenal. The visuals, layouts, and wording are so spot-on that it feels like they know my business better than I do. Every piece of content they create is not only professional but also perfectly aligned with my brand's voice and vision. I’ve seen a noticeable boost in engagement and customer interest since working with them. If you’re looking for a team that genuinely understands marketing and delivers exceptional results, Feedbird is the way to go. Highly recommend!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company! There work is professional and I've seen a great increase in our social engagement since using them. I highly recommend them if your looking for a trustworthy and knowledgeable social media company. They know what their doing! My account manager Jana is always very helpful! Don't waste anymore time - if your reading this, just sign up to them and save yourself anymore headaches.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Facebook Support

I’ve been working with Feedbird for managing my Facebook posts and marketing, and I couldn’t be happier with their service. They are professional, creative, and always deliver content that truly represents my business. Their support has made a real difference in keeping my social media consistent and engaging. I highly recommend Feedbird to anyone looking to take their online presence to the next level!

November 1, 2024

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