Suzy from Better Box called me straight away after submitting an order as she picked up a spelling mistake in the recipiants name. She also advised that as I was sending the hamper to a hospital she w... See more
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Review summary
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A good range of gifts and exceptional customer service. Larger socks were included as I knew my friends shoe size - it’s the little things that count and nothing was too much trouble. Delivery was mu... See more
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The recipient was pleasantly surprised and very happy with the content and timeliness of the care pack. I'm super grateful it reached her so quick! Thank you for making it happen and for the extra tou... See more
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I have been both the recipient and the sender of a box… as a recipient I was absolutely beside myself when I received my feel better box, as a sender I would probably like to see some more add ons.. m... See more
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Company details
About Feel Better Box
Information provided by various external sources
Feel Better Box specialises in gifts to help people 'Feel Better.' Whether it be if they are going through a hard time, you'd like to send your sympathies or send a Get Well Soon gift. We know you want to show a loved one you are thinking of them and you also want to help them recover quickly. That’s why we send all our care packages with Express Post.
We are a small business with a big impact. And we care. We care because you care. And that’s why we are Australia and New Zealand’s leading care package purveyor.
Care Packages you might like to send:-
We love to help your loved ones feel better
Written by the company
- We simply care
- We care about you. We love that you are sending a care package to help someone in their time of need. It is our objective to give a level of service that we would like to receive ourselves. We know timing is a big factor and that is why we send all our care packages with AusPost Express which is next business day delivery for *most* post codes (Northern Territory and Far North Queensland can take an extra day or two).
- Who are we?
- Hi, I'm Sarah and I own Feel Better Box. My Parents and Sister help me wrap my best selling care packages. I have Susie helping me with my customer service emails. It's so important to me that we are only a phone call or email away to give you peace of mind and help with any query you might have.
- Why we do what we do
- Care packages are simply the best surprise gift to receive when you are feeling down, or unwell or recovering at home or in hospital. I have chosen items to entertain the hands and the mind. Items to warm the tummy and the soul. I love sending our Hug Me Mugs or Happy Socks because I know every time the recipient uses them, they will remember they are loved. And it's not about the budget, it's about the thought that matters. Just sending someone a surprise in the post can make their day or week. The warmth of knowing they are loved is the best gift of all.
Always Express Shipping
Because we know you need it to arrive asap
We use AusPost Express Shipping service because they are the best. They cover 80% of Australia with their next business day promise and I'd say that is pretty awesome considering the size of Australia.
Contact info
PO Box 3082, 3194, Mentone East, Australia
- 0402187887
- sarah@feelbetterbox.com.au
- feelbetterbox.com.au
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Feel Better Box
Awesome. Thanks so much! ❤️🥰🥰
Great service
I emailed about changing the address after the order was made and the owner emailed me back super fast and fixed my issue. Wonderful service and a lovely box for a friend of mine.
April 16, 2026
Reply from Feel Better Box
Glad we could help. Thanks for the review, Laura! ❤️🥰🥰
Lovely gift sent to brother in law…
Lovely gift sent to brother in law after his operation.
April 7, 2026
Reply from Feel Better Box
Thanks for the review! 🥰
A great purchase experience
A great purchase experience. Wonderful knowing that I am purchasing from a family business and have received follow up email messages from Sarah. Some products were sold out, but I was able to substitute with others.
March 12, 2026
Reply from Feel Better Box
Thanks so much for the awesome review! ❤️❤️🥰🥰
Good product and helpful seller
The seller had my order on it's way the same day. There was a problem with Australia Post and the seller was so helpful getting it sorted out. She kept me informed at all times.
The contents were perfect for my son-in-law who is in hospital for a long time. It really cheered him up.
March 5, 2026
Reply from Feel Better Box
Hi Doreen, We're glad we could help. Thanks so much for the awesome review! ❤️❤️🥰🥰
Feel Better Box was amazing.
Feel Better Box was amazing.
They managed to get my gift to a hospital ward the next day. And included a surprise item, that was the recipient's favourite thing in the box - the joody socks. I wouldn't have thought they would be as welcome as they were!
Amazing job!
March 13, 2026
Reply from Feel Better Box
Hi Tatiana, We're delighted the socks were a hit! Thanks for the great review!
Sarah and the team ❤️🥰🥰
Quick service…
There was an issue with the delivery address that needed to be changed and Susie got onto me straight way. I ordered yesterday, box was delivered today and my dad is stoked!
March 5, 2026
Reply from Feel Better Box
We're delighted your dad loved it! Thanks for the awesome review, Wendy! ❤️❤️🥰🥰
Reply from Feel Better Box
Thanks Tracey! ❤️🥰
The box was perfect and the recipient…
The box was perfect and the recipient loved it. Thank you.
February 13, 2026
Reply from Feel Better Box
Awesome! Thanks for the review! ❤️🥰
Customer service - top tier
Suzy from Better Box called me straight away after submitting an order as she picked up a spelling mistake in the recipiants name. She also advised that as I was sending the hamper to a hospital she will change the shipping address to it arrives in the mail room of the hospital to make sure it will get delivered to the patient. A very thoughtful phone call that went a long way!
January 28, 2026
Reply from Feel Better Box
Hi Rowena, We're glad we could help. Thanks so much for the review! ❤️🥰🥰
Excellent service and care
Excellent service and care. Thank you Susie. Online experience good, great range of choice and more affordable than other larger hamper type businesses.
January 28, 2026
Reply from Feel Better Box
Hi Margaret, We're glad we could help. Thanks so much for your awesome review! ❤️🥰🥰
Reply from Feel Better Box
We're thrilled you think so. Thanks Janine! ❤️🥰🥰
Was the perfect gift for exactly what I…
Was the perfect gift for exactly what I had in mind to send. Fast service and personal touch. Will definitely use again.
January 16, 2026
Reply from Feel Better Box
Terrific! We're always glad to help. Thanks for your support, Rachel! ❤️🥰🥰
Best Options for a Gift Basket
Looked at lots of different Hamper sites around Australia and the Feel Better Box seemed to have the best options. Especially for a mix of Food and Activity style hampers. Hamper was well received, thanks.
January 8, 2026
Reply from Feel Better Box
Awesome! We're glad you found what you wanted. Thanks for the review, Pauline! ❤️🥰🥰
Bought for a family member who enjoyed
Bought for a family member who enjoyed. Easy to purchase and delivery was prompt.
June 4, 2025
Reply from Feel Better Box
Thanks so much for the review, Monica! ❤️🥰
The choices are great and you can add…
The choices are great and you can add things. Perfect get well gift
January 5, 2026
Reply from Feel Better Box
Thanks so much, Vicky! ❤️🥰
Great selection of meaningful gifts
Great selection of meaningful gift packs, easy to order online, secure payments, timely delivery.
December 11, 2025
Reply from Feel Better Box
We're glad we could help. Thanks so much for the review, Wendy! ❤️🥰🥰
Excellent service with timely delivery…
Excellent service with timely delivery of high quality products. Great concept too
December 17, 2025
Reply from Feel Better Box
Thanks so much for your review! ❤️🥰
Easy to order communication has been…
Easy to order communication has been spot on to date
December 10, 2025
Reply from Feel Better Box
Thanks so much for your review, Philip! ❤️🥰
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