The product is high quality, the art is gorgeous, it came faster than anticipated and it was such a nice sentimental gift.
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Received the wrong product, it was for a different couple. I reached out in email requesting refund and I never received a response. I will never order through this company again.
Company replied
The blanket I got was pretty and I liked the fact that it was customizable. However when I got it, it was much thinner than i anticipated and cant really be used as a blanket. Also, it was smaller tha... See more
Company replied
The screen print on the cup is done in layers that weren't exactly matched so it looks fuzzy and dull. Definitely wouldn't order from them again.
Company replied
Company details
Written by the company
Personalized Gifts For Friends And Family
Contact info
217 Wrangler Drive, 75019, Coppell, United States
- support@felime.com
- felime.com
The product is high quality
The product is high quality, the art is gorgeous, it came faster than anticipated and it was such a nice sentimental gift.
December 22, 2022
Unprompted review
Felime rate
They have nice items for a reasonable price and their arrive at a decent time.
December 28, 2022
Unprompted review
Not crisp or clean image
The screen print on the cup is done in layers that weren't exactly matched so it looks fuzzy and dull. Definitely wouldn't order from them again.
October 25, 2022
Unprompted review
Reply from Felime
Hi Lauren,
We are deeply sorry for the unexpected item you have received from us. I totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation. I would like to take the opportunity to assist you further in this matter. To help me locate your order, I did send you a request to ask for more information via Trustpilot. Otherwise, you can reach out to me at support@felime.com. I am more than happy to assist you anytime.
The product is not mine
November 11, 2022
Unprompted review
Reply from Felime
Hi Amy,
We sincerely apologize that you had an unpleasant shopping experience with our Felime store. The frustration you encountered is understandable and definitely we will take full of responsibility in this matter. As I truly want to listen to your problem and make things right, we would like to have your time to take another opportunity to assist you further via your email. Hope to hear from you soon.
Received the wrong product
Received the wrong product, it was for a different couple. I reached out in email requesting refund and I never received a response. I will never order through this company again.
November 7, 2022
Unprompted review
Reply from Felime
Hi Barbara,
On behalf of the Felime team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. Due to the high volume during this peak holiday season, we are sorry for the late assistance to you. As I truly want to listen to your problem and make the thing right, we would like to have your time to take another opportunity to assist you further via email. Hope for your kindness and understanding with us.
Cute item, some assembly required.
I wasn't exactly prepared for the fact that I had fo assemble my keychains on my own
November 2, 2022
Unprompted review
Reply from Felime
Hi Lexii,
We highly appreciate your time to let us know your shopping experience on our Felime store. We're really sorry for the item you have received doesn't match your expectation a bit. We will pay more attention to improve our product quality and to ensure this doesn't happen again. Have a nice day!
Witchy Cup!
A beautiful Witchy Cup! Everyone asks where I got it from. Would be more than happy to buy from here again!
October 1, 2022
Unprompted review
Reply from Felime
Hi Heather,
Thank you so much for your great review about your shopping experience with us! I can feel how happy you are with this personalized item which you spent time choosing and making design on it. Hope to see you back with us soon.
Shopping experience was mostly great
Shopping experience was great, item arrived earlier than expected and in perfect condition. Only thing I felt could be improved was the communication. I never received any updates about my purchase and it say in my parcel locker for days before I realized it was there. I had to email support to even get my purchase confirmation and never received an update after that.
October 1, 2022
Unprompted review
Reply from Felime
Hi Anya,
On behalf of Felime team, we highly appreciate your time to let us know your shopping experience on our store. We're really sorry for the delayed updates to you due to some system glitches in the previous time. We will pay more attention to your concern to upgrade our system and our service as well and to ensure this doesn't happen again. Hope to see your new order soon and we will assist you as the best.
Reply from Felime
Thanks a lot for your kind feedback to us. It lightens up our life today. Wish you have lots of happy moments with your personalized mug from us.
Mug is beautiful
Mug is beautiful. Shipped quickly! Just as pictured. Love it!
October 5, 2022
Unprompted review
Reply from Felime
Hi Christine,
Thank you so much for your great shopping experience on our Felime store! I can feel how happy you are with this personalized item on us. Hope to see you back with Felime team soon.
My order was incorrect and I wasn’t too…
My order was incorrect and I wasn’t too happy about the printing on the cup.
August 8, 2022
Unprompted review
Reply from Felime
Hi Andrea Crawford,
On behalf of Felime team, we are sincerely sorry for any negative experience you had with us. We totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation. Due to the system glitch in the previous time, it leads to the incorrect item being delivered to you.
As I truly want to make things right, we have supported you with a replacement order right away and also notified you about this issue via email. Hope for your kindness and understanding with us in this matter.
Once again, thank you for taking your precious time to give us your feedback. It helps us a lot to pay more attention to our process to bring you a better shopping experience.
The quality of the coffee mug I…
The quality of the coffee mug I received was better than expected however… The customizations were not accurate on the mug. I had ordered it with both a photo with my name and some wording. the wording was not present on the mug. I immediately messaged them to let them know they had made a mistake and they offered to send me out the correct mug however this was three weeks ago and I still have not received anything. I’ve checked in with them a few times and every time I do they told me they’re still working on it. There’s a serious lack of urgency even though they are the ones that made the mistake in the first place. I recently requested for them to just refund me offering to return the incorrect mug back to which I was told to just be patient. I’m sorry but I can’t have patience with a company that failed to provide the right item and then didn’t make a rush to provide me with the correct item. So buyer beware
August 24, 2022
Unprompted review
Reply from Felime
Hi Lindsay,
On behalf of Felime team, we're really sorry for the unexpected shopping experience you have had with us. Due to the system glitch in the previous time, it leads to the incorrect item was delivered to you. We’re normally known for our exceptional attention to detail, and we regret that you have to wait too long to receive the correct item. We are looking into this issue and hope to resolve it promptly and accurately soonest. We will follow up to update you the details via email.
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Custom Witch Mug
I am loving my new mug. The designs are opaque, clear, and large enough to cover both sides of the mug.
August 24, 2022
Unprompted review
Reply from Felime
Hi Fran,
Thank you so much for your great review! I can feel how happy you are with this personalized item on us. Yeah, it lightens up my life today. Hope to see you back with Felime team soon.
Swift and kind response to the question…
Swift and kind response to the question I submitted online
August 19, 2022
Unprompted review
Reply from Felime
Hi Rebecca,
Thanks a lot for your great feedback to our Felime store. Hope you will have lots of amazing moment with the personalized products you chose. Have a nice day!
Absolutely love
I really love the coffee cup that I purchased. It arrived quickly and intact.
August 17, 2022
Unprompted review
Reply from Felime
Hi Crystal,
I am so glad you loved your product with us. Hope that you can give us more feedbacks to improve our artwork & services as the best. Have a great day, too!
Fast delivery and beautiful cup
Fast delivery and beautiful cup. Exactly what I expected with brilliant colors. Absolutely love it and will order from them again!!
August 17, 2022
Unprompted review
Reply from Felime
Great to hear your feedback. I highly appreciate your time and your purchase with us. Hope that you will have lots of happy moment with this personalized mug you ordered. Good day!
Sooooo super cute
Super cute, great quality, amazing price. I absolutely love it!!! I’m what they call “particular” 😂 so basically if I love it, YOU’LL love it. If you’re hesitant, def get it.
August 17, 2022
Unprompted review
Reply from Felime
Hi Lauren,
Thank you so much for your great review! I can feel how happy you are with this personalized item on us. Yeah, it lightens up my life today. Hope to see you back with us soon.
The blanket I got was pretty and I…
The blanket I got was pretty and I liked the fact that it was customizable. However when I got it, it was much thinner than i anticipated and cant really be used as a blanket. Also, it was smaller than advertised (I measured it myself).
August 3, 2022
Unprompted review
Reply from Felime
Hi Brianna Williams,
Thank you so much for taking time to give us your feedback. On behalf of Felime team, we're really sorry to hear that the blanket you received did not meet your expectations a bit. As we truly want to locate your order and make the thing right for you, hope to hear from you via our email support@felime.com. Can't wait to see you.
We will try our best to improve our product quality and hope to see you back in the near future.
I ordered these customized cups from…
I ordered these customized cups from Felime, and gotta say they came in perfect and cute!
July 20, 2022
Unprompted review
Reply from Felime
Hi there,
Thank you so much for your great review on your purchase with our Felime store! We highly appreciate it.
Customer service is great
Customer service is great! I ordered 2 custom mugs and had a little trouble getting 1 mug, as soon as I reached out, their team member was persistent on helping me and made sure to send me a new replacement mug ASAP 💜 the 1 I have received is made very well and looks exactly as pictured! We are stoked to have this special gift made for us
June 3, 2022
Unprompted review
Reply from Felime
Thank you so much Amber for your review! We really appreciate it.
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