Felirent Reviews 1,642

Please do not use Felirent at Malpensa as they are dishonest. We were provided with a car which was dirty and had service and tyre lights on when we left. They deducted our deposit for an alleged scratch. On the way out they pointed at least 10 scratches but not this one. We were scammed with insurance as well. A group of crooks who pray on tourists like us. Quite disgraceful.

Wir rented a car online via Holudaycheck, got it it from the Station at Milan-Malpensa Airport, the Staff was very friendly, the car was perfect. I would strongly recommend this Firm.

The experience with felirent MXP was easy and I’ll recommend it.

Would give 0 stars if I could. Used them in Milan and they’ve taken a payment from my card 2 months later without asking??? Staff were also EXTREMELY RUDE

The staff strongly pushes to buy Felirent insurance. Even after purchase, the terms and conditions (several pages) contain additional references to additional costs required for return. Not all scratches are recorded in the report, they can be overlooked in poor lighting conditions. The company and staff do everything to ensure that the customer does not return a second time. Therefore, I will choose another company next time.

Thanks for all felirent, it's was a very easy process to get the car, they also have a shuttle service, very good staff and thanks to Ashraf very good worker !
Please don't go anywhere else go to Felirent

All was good! Reliable and friendly at the Milano airport. Make sure to make a photo and video of the car the moment you get the keys.

Please do not use Felirent, as they could win awards for their lack of professionalism.
We waited 40 minutes at Bari airport where a beat up old van took us to an industrial estate. Felirent was represented by 2 surly ladies sat at 2 desks at the front of an otherwise empty warehouse.
As I’d mislaid my credit card in transit the lady said that the only way forward was to use their own insurance. I inadvertently laughed at the absurdity of the situation and the young lady then refused to engage with me, other than saying I could get the shuttle back to the airport! Her attitude subsequently cost me another £2700 to rent from Europcar… not the best start to our holiday!!

Picked up outside the airport front door and driver took us to pick up the car. The 2 guys working that night were very helpful (i cant remember the names) when i dropped off the car the wonderful Natalia did the inspection and Giancarlo then drove us to the airport. Everything was pleasant and easy, Grazie.

Dont rent cars from this company!! They are cheats!!!

We booked a car through Stressfree car hire, without realising they were an agent.

After arriving late at night after a delayed flight to Sardinia we found the Felirent personnel to be unhelpful. As a family with a disabled child and a few hours drive ahead of us we were hoping to get the hire quickly and get going but this was not to be.

It transpired that we had booked the car with my wife's credit card which had her maiden name on it and not her married name which is on her passport. Rather than just replace the booking with my credit card in my name they demanded that we make a totally new booking with a price higher than our original booking. Whilst we deliberating what to do they shut up shop and left leaving us no option but to hire another car from another company. So far we have had no money back for the car we tried to hire. We will never use Stressfree or Felirent in the future and would recommend no one else does.

We rented a car in Milan from FELIRENT. Unfortunately, our experience was very very disappointing.

When we picked up the car (date 11.09.2025), we noticed scratches on the inner part of the front wheel and took photos as evidence, We have photos on the car (all parts) However, upon returning the car, the staff claimed that the damage had been caused by us and charged us for it, despite the fact that we had clear proof that the damage was present when we received the car.

We found this behavior unfair and unprofessional.
Unfortunately, we cannot recommend this company to others. We hope that they will improve their practices to be more honest and customer-friendly in the future.

So be careful, If you choose to rent from this company!

Dreadful- we were charged €97 for being 5 minutes late, even though I had called as soon as we landed and they had our flight details to track. The customer after us was being charged for a whole load of other things, absolute rip off, do NOT use them!!

We had a very good experience with Felirent at Catania airport- I think it was Antonella- a lovely lady who helped us with a last minute booking (due to being let down by a different company). Great little car and easy return process.

Terrible service. My booking was cancelled after just one hour of delay on the first day, leaving me without a car for the entire trip. No flexibility, no replacement, no proper customer care. I strongly advise against renting with Felirent.

The service was terrible. They demanded an extra 10 euros if we returned the car unwashed. We received the car dirty inside and out. The guy at the reception was rude and threatened that he wouldn't give us the car if we didn't sign additional terms that weren't in the rental terms. The car was messy and had an incomplete fuel tank.

Extremely disappointing experience. Customer service is unprofessional and unhelpful. When reviewing the contract, pay close attention to the fine print — hidden clauses can easily work against you.
The company repeatedly imposes charges for minor infractions, justifying them as government-related fees passed on to the customer.
This is not a business that prioritizes helping clients or solving problems; rather, it operates more like a trap designed to lock you into a subscription.
If you are looking for reliable and supportive service, Felirent is certainly not the right choice.

Milan malapense we got a very nice car and we are very happy with the service.
If we come anytime back to milan we will rent again at the same place!

I rented car here. The rental process was not bad , cheap and without trouble, but they keep charging my card without any information. No email, ne invoice etc. The broker economybooking also is not informing me at all.

What a disgrace. They seem to exist to steal your money. We got to them through Do you Italy (I wish they do not offer them). After missing the closing time the night before (10 pm) they didn’t want to give us a car the next morning. they were absolutely rude. While we were complaining, they had brought to tears a woman on another reservation.