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Felix Health Reviews 3,002

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, caring approach, and ability to make them feel heard and understood. The user experience is frequently highlighted as seamless, convenient, and easy to navigate, with many appreciating the comfort of managing their health needs from home. The service is described as excellent, with quick response times from practitioners and efficient processes for treatment and prescriptions. However, some customers also noted specific issues, such as not being able to access their treatment plan in chat history or experiencing confusion regarding free visits. A few other people also felt that the company's practitioners were not properly trained for perimenopause and menopause symptoms, suggesting that some medical needs might be better addressed by specialists elsewhere.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and comfort of the process. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, speed, and... See more

Response time

Users describe positive interactions with response times, frequently highlighting the quick and efficient... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

For people who have phone anxiety, Felix is your friend. I've been using Felix for years, and I've only had to talk to someone on the phone once, maybe twice. I can't tell you how valuable that is... See more

Rated 5 out of 5 stars

My NP was professional and caring. She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatme... See more

Company replied

Rated 5 out of 5 stars

I love how convenient this is. There doctor was in contact with me almost immediately and once we discussed symptoms, the medical.plan was sent to me same day. It is also great that my benefits cove... See more

Company replied

Rated 5 out of 5 stars

Needed a quick treatment for my skin which I know worked in the past, and it’s a long wait to see a dermatologist where I live. I went into my account, chatted with a health provider, ordered the rig... See more

Company replied


Company details

  1. #1 of 12 best companies in Online Prescription Medication Vendor
  2. #2 of 17 best companies in Online Pharmacy
  3. #2 of 14 best companies in Pharmacy
  4. #1 of 1 best companies in STD Testing Service
  5. #1 of 8 best companies in Weight Loss Service

Written by the company

Get care today with Felix. Access personalized healthcare for weight loss, erectile dysfunction, diabetes, hair loss, acne, and more — prescribed online and delivered discreetly.

On-demand treatment for everyday health

Written by the company

Treatment that comes to you
Skip the trip to your doctor’s office and the line at your local pharmacy. Access treatment on any device, plus free shipping on all medication.
Clinically proven treatments
Access prescription treatments, supported by science and prescribed by our experienced healthcare practitioners.
Truly compassionate care
No judgement, no stigma. Instead, a practitioner who’s there for you when you need them.

Contact info

Do weight loss differently

Weight loss treatment backed by science, not opinions

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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Rated 5 out of 5 stars

My NP was professional and caring

My NP was professional and caring.
She really understood my health concerns. Her assessment of my situation was exactly what I was trying to convey. Her follow up questions, responses and treatment plan were done in a very timely manner. I would definitely recommend Felix Health.

April 28, 2026
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Reply from Felix Health

Hi Marc, this is such a lovely thing to read. Really glad your NP truly understood what you were going through and got back to you in a timely way, and we so appreciate the recommendation.

Rated 5 out of 5 stars

Could not be easier.

The process was simple and the physician seemed pleasant and thorough. I appreciate that it did not make me anxious and was really fast too.

May 1, 2026
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Reply from Felix Health

Hi Wendy, thanks so much for sharing this! Really glad the physician felt pleasant and thorough, and that the process did not feel stressful, that matters a lot to us.

Rated 5 out of 5 stars

So much faster and efficient than an…

So much faster and efficient than an in- person appointment with your doctor.

April 29, 2026
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Reply from Felix Health

Hi Stephen, love hearing this! Really glad it felt faster and more efficient than the in-person route on your end.

Rated 3 out of 5 stars

I didn’t like the 40$ renewal fee

I didn’t like the 40$ renewal fee. I have a box on my screen that says I’ve earned free visits so this is confusing.
Also, I didn’t love my renewal process this time. I had to wait until May 1 to renew.
I expressed my concern about wanting to continue increasing my dose as I’m nowhere near my goal weight. I was told I would stay on the same dose for the next 3 months?! Don’t I decide if I’d like to increase?? I have no side effects. I’m hardly losing any weight. Why am I paying to stay stuck at a dose when I potentially may need more? I don’t like being told I’ll be staying at 10mg for 3 months. Then I’ll need to renew again just to move up ? Why am I not increasing monthly??? I have at least 30 pounds to lose still.

May 1, 2026
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Reply from Felix Health

Thanks so much for taking the time to share all of this, and I'm sorry the renewal experience left you frustrated. I want to walk through a few things so this is clearer for you.

Regarding the free visits: the credits you see on your screen are for free initial visits, such as new treatment area intakes, so they don't apply to a weight loss renewal. Renewals cost $40, and that fee actually covers more than the renewal itself. Any check-ins with your practitioner during this 3-month stretch are included in what you've already paid, so reaching out to them costs you nothing extra.

On the dose: I completely hear you on wanting to keep moving toward your goal, and weight loss can vary quite a bit from person to person. It's not unusual for progress to feel slower than expected, especially when you compare it to others' experiences. Your practitioner has prescribed three months at your current dose, but you don't have to wait the full three months before discussing an increase. After one month on the new dose, you can check in with your practitioner (free, included in your renewal) and ask about going up. The reason they don't jump straight to a high dose is that skipping the recommended titration steps can actually cause harm, even if you aren't feeling side effects right now, so the gradual approach is there to protect you.

One last thing worth knowing for the future: if you ever want to change your dosage, you don't need to wait until your next renewal like you did this time. You can submit a free change of dosage visit right from your account whenever you'd like, and your practitioner will review it.

If anything I've shared here is still confusing or you'd like more info, please reach back out to support, and we'll keep working through it with you.

Rated 5 out of 5 stars

Very easy to deal with and very…

Very easy to deal with and very detailed. Thank you .

May 1, 2026
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Reply from Felix Health

Hi Ken, what a lovely note! Really glad the team has been easy to deal with and detailed for you.

Rated 5 out of 5 stars

My practitioner is amazing

My practitioner is amazing, she responds very fast and provides me with the best options for my symptoms and concerns…. Great service…. Pharmacy is always fast to have my prescriptions delivered.

April 29, 2026
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Reply from Felix Health

Hi Nancy, thanks so much for the lovely review! Really glad your practitioner has been so quick and thorough, and that the pharmacy has kept up on the delivery side too.

Rated 5 out of 5 stars

Clear communication

Clear communication

May 1, 2026
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Reply from Felix Health

Hi Glenn, so glad the communication has felt clear on your end. Appreciate you taking a moment to leave this!

Rated 5 out of 5 stars

Easy

Easy button

May 1, 2026
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Reply from Felix Health

Hi Ed, this made us smile! Really glad it has been an easy button kind of experience for you.

Rated 5 out of 5 stars

Great service every time!

Great service every time!

May 1, 2026
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Reply from Felix Health

Hi Jennifer, thanks so much for the lovely note! Really glad we have managed to keep the experience great every time, that means a lot.

Rated 5 out of 5 stars

Very responsive and helpful

Very responsive and helpful

May 1, 2026
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Reply from Felix Health

Hi Mikke, love hearing this! Really glad the team has felt responsive and helpful on your end.

Rated 5 out of 5 stars

Professional

Professional. Helpful advice. Successful conclusion.

May 1, 2026
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Reply from Felix Health

Hi Annette, so glad the advice was helpful and that things wrapped up well for you. Thanks for taking the time to share!

Rated 5 out of 5 stars

Easy to recieve care and great use of…

Easy to recieve care and great use of simple technology to respect my time and needs. Responsive and attentive service.

April 29, 2026
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Reply from Felix Health

Hi Kevin, we so appreciate the lovely review! Really glad the tech worked around your time and that the service felt responsive and attentive.

Rated 5 out of 5 stars

Very informative and responsive

Very informative. The "survey" to determine the best options for my needs. Extremely quick responses to my questions. Very helpful getting insurance processed. Options for medications to keep price affordable.

April 30, 2026
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Reply from Felix Health

Hi Allison, what a lovely review to read! Really glad the responses came quickly and that we could help sort the insurance side and keep your medication options affordable too.

Rated 5 out of 5 stars

Got lots of information on different…

Got lots of information on different options for treatment. Easy and fast service.

April 29, 2026
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Reply from Felix Health

Hi Catia, thanks so much for the kind words! Really glad we could walk you through the different treatment options and that the service felt fast on your end.

Rated 5 out of 5 stars

Friendly fast service

Friendly fast service. Very helpful.

April 30, 2026
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Reply from Felix Health

Hi Jenell, love hearing this! Really glad the team has been friendly, fast, and helpful for you.

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