Fenix Funerals Reviews 

401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, compassion, and professionalism, making difficult times more manageable. Many highlight the personalized guidance and support received, noting that employees went above and beyond to ensure wishes were respected and processes ran smoothly. The service is frequently described as efficient, sensitive, and delivered with dignity, providing comfort and reassurance to families. However, some customers also noted initial guidance issues, feeling that more detailed discussions at the beginning could have avoided later complications or delays. There were occasional mentions of timing problems, such as late arrivals or services running behind schedule, which caused distress for some families.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, patience, and... See more

Service

Reviewers highlight positive aspects of service, often praising the empathy, understanding, and sensitivity... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the support and care received during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Despite my being in Australia, Lesley from Fenix kept me informed and up to date with my Dads open cremation. Any questions were answered and Lesley even phoned me in Australia. My Dads ashes we... See more

Rated 5 out of 5 stars

Fenix Funerals were a great support during a very difficult time. Liz was especially helpful—always responsive, kind, and incredibly organised. She guided us through every step of the process and mad... See more

Rated 5 out of 5 stars

My experience from start to finish could not have been any easier in such a heartbreaking and sad circumstance. I was truly taken care of by the lovely lady named terese. I now feel this lady is part... See more

Rated 5 out of 5 stars

Maria helped us through every step of this very difficult time for me and my family. She went out of her way to ensure that our wishes were respected and every dealing i had with her it was evident th... See more


Company details

  1. Funeral Director

Written by the company

Fenix Funerals was founded to make the funeral arrangements a little easier for you and your loved ones. Please take your time to go through the fixed price examples on our website from the privacy of your home. We strive to be a fair funeral director making great service affordable.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

401 reviews

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No recent history of asking for reviews

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4.7

All reviews

(401)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

They were so on point with all they did for my late brotherThe funeral advisor and all the team were all supportive. Everything we requested was done on the right time.

January 28, 2024
Rated 5 out of 5 stars

Premier service

The staff at Fenix were always helpful and knowledgeable, they went out of their way to make arranging my wife’s funeral as painless as possible. Nothing was overlooked, the undertakers were immaculate in carrying out my wishes and all the mourners expressed what a beautiful funeral it was.

January 28, 2024
Rated 5 out of 5 stars

Fantastic service

I never organised a funeral before they talked me through the process and went through all the necessary paperwork (Maria tucker) couldn't fault the company they explained everything that was happening
And a very big thank you for the celebrant shirley for a wonderful service you did our family proud.

January 25, 2024
Rated 5 out of 5 stars

Caring and thoughtful company

Having lost my brother at the young age of 35 I really wanted to find a company that did what they said in their values. I called Fenix Funerals and was quickly assigned Liz as my Funeral Advisor. Liz was absolutely amazing from the start and helped me get through a very difficult time. Liz was thoughtful, kind and very reassuring throughout the whole process. In addition, Liz spent time getting to know about me and my family, her interest was genuine and heartfelt. I was advised by Liz that I could contact her anytime and nothing was too much trouble. Also, I met with Grant, the Funeral Director who was also really lovely. Very calm, considerate and just perfect for the role he does. I would not hesitate in recommending Fenix Funerals as a company that cares and does a great job, taking away any procedural stresses of burying a loved one. Thank you

January 8, 2024
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

During a difficult time, Fenix and especially Richard Coulter provided exceptional support and compassion. Richard handled every detail with utmost care, ensuring a seamless and respectful farewell for my father. Richard truly demonstrated a level of empathy and professionalism that made a significant impact during our time of loss. His compassionate guidance and attention to detail were remarkable. Richard went above and beyond to accommodate our wishes, ensuring a dignified farewell for our loved one. His genuine concern and support made a difficult process more manageable. We deeply appreciate Richard for his outstanding service and compassionate approach. From personalized services to empathetic staff, Fenix exceeded our expectations, providing comfort during a challenging moment. We are grateful for their professionalism and heartfelt service.

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Megan and Melonie were outstanding from…

Megan and Melonie were outstanding from day 1. My wife suddenly passed away at a very young age due to childbirth complications. I was in a very bad place arranging her funeral and they have been taking care of every single details, lifting the weight off my shoulders. Not only that they went above and beyond to make sure that everything was done on time, even working late at night or weekends. I could not recommend them enough and I was very grateful I found Fenix while rushing and searching Google.

December 22, 2023
Rated 5 out of 5 stars

They’re wonderful

They’re caring and supportive. They handle our family’s funeral arrangements very well. It was smooth from beginning to the end. I’ll recommend them anytime.

December 11, 2023
Rated 5 out of 5 stars

Impeccable service

The funeral director always kept me up to date with what needed to be done and saw to it that my interests were met. The relief and comfort I felt when I went to view my beloved husband was because I saw evidence of him being well taken care of. That was paramount to me. The event was well organised, there were no delays of any kind. Special thanks to everyone that made the event a success.

December 8, 2023
Rated 5 out of 5 stars

Fenix became the family funeral arranger

My fiancé used Fenix when his mother passed away and again when his sister passed away. I decided I wanted to stick with Fenix as he would not have used them again if he had gotten poor service.

November 29, 2023
Rated 5 out of 5 stars

Professional Services

The services provided were kind, thoughtful and extremely professional, and although a sad occasion, Fenix eased the stress throughout the entire process

November 26, 2023
Rated 5 out of 5 stars

Couldn't fault Fenix at all

From beginning to end of my Mum funeral planning to the service itself, Fenix did amazing.
I felt like my hand was taken and I was guided through everything that needed doing. Made a very sad time as stress free as possible. Melonie, Liz,Shirley and the guys on the day were absolutely amazing, so dignified, professional, personal and the level of empathy was next level. Id recommend Fenix to anybody unfortunate to be planning a funeral of a loved one. Thank you Fenix

November 14, 2023
Rated 5 out of 5 stars

Empathetc, respectful and value for money

From start to end everyone was empathetic, supportive and transparent.
They asked about my husband as a person and were very respectful in planning and suggesting that appropriate funeral. Nobody tried to sell us more services. Very respectful and responsibly priced service.

November 8, 2023

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