The person I spoke with was super nice. However, I have coverage on my vehicle, factory coverage. So I didn't need this. I signed up for it with the understanding I would be reimbursed if I changed my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I decided to use another company instead, but they would not let me cancel the coverage even thouigh it had not gone into effect yet. They did, however, lower my monthly rate. The CSR was courteous an... See more
I liked the person that I dealt with very much. She was well qualified for her position. Fast to answer questions and very informed about all aspects regarding the requirements of mine and Fenix Prote... See more
I like there Professionalism. The way they reach out to the there Customers such as me is very important. Not just that, they help you with your payment plan. If you're having any financial issues, th... See more
Company details
Information provided by various external sources
Vehicle Service Contract Provider
Contact info
15510 Wright Brothers Drive , 75001, Addison, United States
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very informative about car repairs and…
Very informative about car repairs and where to take them out of process rental and keep up with the maintenance.
December 3, 2025
It’s important to have a warranty
Thank yall so much I was stressed about getting a warranty for my car but yall help me I encourage people to come to yall thank yall
December 2, 2025
Giving your clients different bundles such as monthly billing or three years contract a
Polite customer service, no long wait to talk to a customer service representative. Very clear terms of business And total flexibility
November 21, 2025
Were kind understandable and made it…
Were kind understandable and made it very clear what my protection would be
November 29, 2025
The costumor service representative…
The costumor service representative just hung up on me at the emd of the call before i could even say thanks have a good day.. they seem annoyed at all the questions i had
November 21, 2025
Reply from Fenix Protect
We do apologize; however, I don't show you speaking with anyone in our Customer Service department. The only phone call we were able to locate was from 11/20 when you set your policy up. If you have any questions, please contact our Customer Service department directly.
I called and was advised I wasn’t…
I called and was advised I wasn’t activated when YALLL TOOOK MY MONEY ON 11/18 and the activation team is no help and the customer service saying I have to make a payment again?!?! No one is giving me answers as to why I got charged 11/18 and honestly already a bad experience and I do not like this at all and not satisfied at all.
November 19, 2025
Reply from Fenix Protect
I show you set this policy up on 11/18/2025. You then called us back on 11/26/2025 and requested cancellation. The down payment you made on 11/18/2025 was refunded back to your account upon cancellation.
FRAUDSTERS BEWARE
Firstly Shame on you for stealing hard owned money of people. This is a fraudulent company which gathers your information from various sources in case you have recently purchased a used car and baits you through a fake letter creating this sort of urgency that you need activate the warranty as soon as possible. They dont give you any receipt or acknowledgements of any products they sell through an email, even after cancellation they dont process any refund nor send an email receipt of cancellation. I am even surprised to see any 3+ ratings here , definitely they purchased them
November 1, 2025
Unprompted review
Please cancel and refund my money
Please cancel and refund my money. I have been deceived and misled by your company.
November 15, 2025
Reply from Fenix Protect
We were able to review the conversation between You and our Representative. We apologize if there was any misunderstanding. However, there was no misleading or deceptive information from our Representative. He explained the policy fully and how it worked. If you are not wanting the policy, please contact our Customer Service department to assist you.
I want to cancel this BULLSHIT
I want to cancel this BULLSHIT. Yous scammed me for a warranty I didnt Even need. I will Be on the phone with Law Enforcement tomorrow morning
November 22, 2025
Reply from Fenix Protect
We did not "scam" you in anyway. You contacted us and purchased a policy on your vehicle. This account was cancelled as requested.
The agent was very helpful and help me…
The agent was very helpful and help me out a lot with my plan he was very nice and helpful
November 18, 2025
Excellent service
Excellent service, very attentive staff and very comprehensive coverage.
November 17, 2025
becare full with this people they are…
becare full with this people they are scamming
October 12, 2025
Reply from Fenix Protect
Mr. Benitez,
This is not a scam. We assist Customers in getting the highest level of coverage for their vehicle. The Administrator of the policy has a A+ rating on the BBB. You contacted us to set up a policy on your vehicle. You in return called and cancelled your policy in which we honored. We also refunded the down payment to you.
Scam-third party
Pretended to be affiliated with my car dealership and tricked me into thinking this was the same warranty I had with dealership. I had one agent hang up on me when I stated that they had been deceptive.
November 3, 2025
Unprompted review
He was very fast and sufficient putting…
He was very fast and sufficient putting my file together. Thank you.
October 26, 2025
I received important and valuable…
I received important and valuable information about benefits
October 21, 2025
Abi was very knowledgeable
Abi was very knowledgeable, patient and took care of all my needs
October 30, 2025
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