Fenix Protect Reviews 2,249

Everyone was so great 👍

Excellent service

Easy and quick

Logan Mathews was very polite, patient, and understanding. I went from cursing at him, to laughing and joking about my day. Thank you Logan for your patience! You deserve a raise buddy!

The explanation of the car warranty and the importance of having one.

yes, very good product!

Making it hard to cancel

I only called to cancel my policy. I was TRANSFERRED three times. One of the reasons was the employee said her system was updating. After being on hold twice with the employee system updating (wait time 15 mins) The last representative who claims to be the supervisor, CONSTANTLY and adamantly asking why??. I asked is this a recorded line as I asked for my policy canceled over 15 times. I informed the prior rep why I was canceling which is due to no assistance with claims. I have paid over 2k into a policy and have not received any assistance with my check engine light on. The company informed me Only the person who will work on my car can send the claim and they will follow up with them. But I'm the consumer. Finally the then Supervisor asked for the mileage on my car and he will not cancel it at this time.. I am asking again before I go to the BBB.. Please cancel my policy!!

So far everything is good.

I received scam mail from them. It contained enough of my personal information I was scared of getting doxxed.

This advanced scam sends out mail to people who recently bought a car, claiming it's a "final notice" to set up your vehicle's warranty. It looks official and urgent, and when you call, they tell you that this is the same warranty you signed up for at the dealership. That is completely false.

When you buy a car, you handle your warranty at the dealership. You should not be getting billed again, and you should not be setting anything else up later. Call your dealership IMMEDIATELY if you are being asked for any additional payments. This company is trying to mislead people into thinking they aren't fully covered unless they pay them. That is not true and not how warranties work.

What makes this company worse is that they try to make their coverage sound like it has extra benefits, but it does not. They are using fear and confusion to push something no one asked for. It’s clearly meant to trick people, especially those who may not know how the warranty process actually works.

Dealerships in Austin have started warning their customers about this company.

As you can see by these reviews, many people have bought from these people under deception. If this company has contacted you or taken money from you when you already had a warranty report them to your local police, the FTC, and the US Postal Inspection Service.

Misrepresenting a business or service, especially in a way that causes financial harm, can violate consumer protection laws, including those enforced by the Federal Trade Commission (FTC). Using deceptive mailers also violate federal mail fraud laws, which are taken very seriously and can carry criminal penalties.

Stay safe and question anything that pressures you into giving out payment info over the phone, especially when you’re told it’s “your last chance”. Talk with your dealership before making any payments to anyone. It’s disturbing that people feel so comfortable scamming the vulnerable in such a deceptive way. Do not trust this scam.

I have read this company’s replies to other one-star reviews and it is the same script every time. They insist the customer “misunderstood,” claim they “never said it was mandatory,” or pretend they could not have known the person already had coverage. This is not customer confusion. It is a deliberate sales strategy built on vague wording, omission of key facts, and manufacturing a false sense of urgency.

One reviewer said they were “deceived by [the] notice seeing it mandatory,” another said they were “basically threatened with [their] warranty” and yet another described “predatory calls to [their] stepfather with ALS.” These are not isolated complaints. When dozens of people independently report feeling misled, pressured, or tricked, and your response is to deny, deflect, and shift blame, that is not customer service. It is an admission that this is how you operate.

Very nice,good attentions

Great communication

It's a scam. Don't sign up, you won't be able to cancel.

They were great

It’s been a week and I still don’t have the plan in the mail to review and approve.

I have had this protection on my truck before, I have renewed it again now. They are trustworthy, reliable, and stand by there coverage. And I only had to use it 1 time and they came through for me 💯 % and took care of it Totally from the minute I called in to the time to go pick up my truck. They are people of "Integrity " SO Professional and Understanding and oh so Polite! I Highly Recommend " them.The best this side of Texas!!!!!!! ❤️