Fenril.fr, Chiens actifs & Outdoor Reviews 15,695

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bottines suite blessures coussinet (bleue) nickel. Mon chien s'est remis à trotter normalement ! super en cas de blessures.

Rated 4 out of 5 stars

service was good for purchase, delivery and refund ….. I don't have it yet but have no reason to doubt it will come …. return label with postage paid. Product - camp essential mattress - was 30% he... See more

Rated 5 out of 5 stars

Great for our rescue dog. 15 month old unsocialised Husky. Although he pulls towards other dogs he has no time to bark aggressively.The tow bar leash means we can pass by other animals without bein... See more

Company details

  1. Pet Store
  2. Bike Accessories Store
  3. Winter sport Store

Information provided by various external sources

Fenril.fr le spécialiste français du chien actif : matériel de canicross, cani VTT, mushing, randonnée.


Contact info

4.8

Excellent

TrustScore 5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

En quelques minutes mon Jack Russell se…

En quelques minutes mon Jack Russell se transforme en un nouveau chien. Elle ne retire plus mon bras et avec la laisse courte elle marche juste à côté de moi. J'aime beaucoup son apparence avec le harnais orange car elle est toute blanche et elle semble plus heureuse lors de nos longues promenades.

In just minutes my Jack Russell is transformed into a new dog. She no longer pulls my arm off and with the short leash she walks right next to me. I really like the way she looks with the orange harness because she is all white and she seems happier on our long walks.Money well spent!

En solo minutos mi Jack Russell se transforma en un nuevo perro. Ella ya no me jala el brazo y con la correa corta camina justo a mi lado. Realmente me gusta cómo se ve con el arnés anaranjado porque ella es toda blanca y parece más feliz en nuestras largas caminatas. ¡Dinero bien gastado!

May 13, 2020
Unprompted review
Rated 5 out of 5 stars

Very good experience

Very good experience, the help desk was very helpful with an exchange of product and the shipping was very fast

December 16, 2019
Unprompted review
Rated 1 out of 5 stars

Des incapable

October 10, 2019
Unprompted review
Fenril.fr, Chiens actifs & Outdoor logo

Reply from Fenril.fr, Chiens actifs & Outdoor

Bonjour Madame Mihoub,

Nous avons pris connaissance de votre avis concernant votre commande sur notre site et nous vous remercions d'avoir pris la peine de le rédiger.
De notre côté nous avons respecté notre engagement en procédant à l'expédition de votre commande selon le délai indiqué sur notre site : envoi le jour même pour toute commande passée avant 13h, le lendemain pour les commande passée après 13h.
Permettez nous de retracer en détail l'historique de votre commande :
- commande passée le 3 octobre 2019 après 13h
- préparée et expédiée le 4 octobre
- livrée par DPD le 10 ocotbre.

Nous sommes navrés que le délais de livraison du transporteur ai été plus long que la normal, mais comme indiqué par mail en date du 8 octobre, suite a votre appel et notre enquête auprès du transporteur, il y a eu un problème avec le colis ce qui explique le retard.

A votre disposition pour de plus amples renseignements

L'équipe Fenril.fr

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look