Staff were friendly, and always responded to my requests for an update immediately. Delays out of Fernlands control. Only thing that could have been done better was the fact that promised update phone... See more
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See what reviewers are saying
Great customer service. If you call their number a real human answers and actually helps you by doing what they say they will. Sadly a rare quality to find in a company these days because “bean counte... See more
Your man Sam is amazing - helpful always smiling Always great to get a delivery when Sam is your man
Once again outstanding effort from the Fernland team!! Many options much closer to home for my garden requirements but quality and service is second to none. Online tracking and a well thought out w... See more
Company details
Information provided by various external sources
Providing quality solutions to your requirements. Nursery Supplies, Turf Care Products, Greenhouses, Landscape Supplies.
Contact info
31-35 Paulger Flat Road , 4561, Yandina, Australia
- 07 5454 8800
- sales@fernland.com.au
- fernland.com.au
4.9
Excellent
1K reviews
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Great service
Sales rep was very helpful and understanding. Product was dispatch very quickly.
January 22, 2024
you gave me free cartage for pallet of…
you gave me free cartage for pallet of coir oweing to poor quality of previous pallet, this pallet was first class
January 18, 2024
60/40
I found my delivery arrived on time, and in great order. I also found the staff I delt with very helpful. I would also like to thank Fernland for listening to our trouble we had with the last pallet of 60/40 blocks we received. They were terrible, I can say this pallet was great, and I have had no trouble. Thank you again and I look forward to my next order.
January 24, 2024
Quick and friendly staff great…
Quick and friendly staff great knowledge.
The only problem was communication about the delivery
January 18, 2024
nursery levy
I quoted on product, the quote did not show a nursery levy. I raised the order, I sent the order. At no stage did you inform me of a levy charge until the invoice came. Now I have to amend it, wait for approval, and then I can process the invoice, costing me more time, and causing delays in your payment. Very unprofessional.
December 18, 2023
Reply from Fernland
Hi Roger,
Thank you for taking the time to provide feedback on your recent experience with Fernland. We sincerely apologise for any inconvenience caused by the unexpected nursery levy added on your invoice. At Fernland, we strive to maintain transparency and clear communication with our clients, and it appears we have fallen short in this instance.
We acknowledge the extra steps you now have to undertake to amend and approve the updated invoice, which is not only time-consuming but has also delayed the processing of your order. Please know that your feedback is extremely valuable to us and has been forwarded to our team for immediate review to ensure this oversight does not recur.
We have implemented changes to improve our quoting process to ensure this oversight does not occur again.
Client satisfaction is of great importance to us, and we are committed to making this right. If there is anything else we can do to assist you further, or if you would like to discuss this matter in more detail, please feel free to contact us directly at 07 5454 8800.
Thank you for your understanding and continued support. We value your business and look forward to serving you better in the future.
Kind regards,
Customer Service Team
Fernland
prompt service
December 19, 2023
Definitely will buy more from you
The site is easy to navigate, and after placing the orders they arrive very quickly. My last order arrived in less than 48 hours. Also, when I did have an issue with missing an item, it too arrived within 48hours of contact. Excellent products, excellent service. Thank you!
December 19, 2023
The staff was very helpful and the…
The staff was very helpful and the driver kept me informed at what my delivery time would be for my order
December 19, 2023
Staff are always pleasant to deal with.
November 21, 2023
Terrific Staff
The staff were very helpful and very responsive. They assisted with the interstate delivery and we received our goods within a good time frame.
November 22, 2023
Excellent products and fast delivery
Excellent products and fast delivery. Always consistent and reliable.
October 18, 2023
First impression.
Fernland proved to be most helpful once communication was established. Their range is impressive.
October 18, 2023
Reply from Fernland
Thanks for your kind words about Fernland! We're glad you find our range impressive and our team helpful. If you need anything or have questions, just give us a shout.
Cheers,
The Fernland Team
Great service
Great product. Wonderful phone customer service experience. Prompt delivery. Excellent products.
October 22, 2023
Your salesman on the road is just the…
Your salesman on the road is just the best .if he doesn't know he will find out for you . nothing is too hard for him to do no matter how small the inqiry is . always and always gets back to you about our needs.
October 18, 2023
Personalised individual service and…
Personalised individual service and advise on offer from field reps
September 20, 2023
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