fernlondon.co Reviews 24

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I bought the olly and Olivia puzzle track set from a shopping centre and the car stopped working after one use. Customer service is no existent, i have tried various avenues. My sons very sad he cant... See more

Rated 5 out of 5 stars

Afternoon in Bromley shopping mall, met Sunny & Anusha, we have always been looking for garden set, came across this beautiful 5 piece suite and within pur budget.. amazing.. comfortable get for loun... See more

Company replied

Rated 5 out of 5 stars

Saw a demonstration of the entertaining and educational Olly and Olivia trackset at the Ascot racecourse Show a few weeks ago. Thought it would be the ideal Christmas present for my 3 year old grandso... See more

Company replied

Rated 5 out of 5 stars

I recently bought the Homemax 5-in-1 Cleaning Kit and I’m really impressed with its quality and design. Each attachment works perfectly for different surfaces — from windows to car interiors. The hand... See more

Company replied

Company details

  1. Online Marketplace

Written by the company

FERN LONDON is proudly expanding its online presence with a unique and growing range of home décor, smart living essentials, kids games and 3D toys. Our mission is to bring exclusive, high-quality, and thoughtfully designed products to every home—at prices that truly deliver value. We continue to innovate, explore, and develop new collections from around the world to make everyday living smarter, easier, and more fun for families.


Contact info

4.2

Great

TrustScore 4 out of 5

24 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Crooks

They are crooks. Purchased their 5in1 mop set. No pole attachment enclosed in box and have been chasing them to send pole from September. No replies to emails,tel no, even went to their premises. Friend also had same problem. Going to report them to the Trading Standards Office and also my credit card company to recover money.

November 25, 2023
Unprompted review
Rated 1 out of 5 stars

I bought 3 lamps and 1 came broken and…

I bought 3 lamps and 1 came broken and the other 2 were the wrong lamp in the box. This happened in Feb 2023 and they told me they were waiting for stock, Despite messages they have not rectified the situation. there is no telephone number and they hardly answer emails

January 3, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look