I bought the olly and Olivia puzzle track set from a shopping centre and the car stopped working after one use. Customer service is no existent, i have tried various avenues. My sons very sad he cant... See more
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Afternoon in Bromley shopping mall, met Sunny & Anusha, we have always been looking for garden set, came across this beautiful 5 piece suite and within pur budget.. amazing.. comfortable get for loun... See more
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Saw a demonstration of the entertaining and educational Olly and Olivia trackset at the Ascot racecourse Show a few weeks ago. Thought it would be the ideal Christmas present for my 3 year old grandso... See more
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I recently bought the Homemax 5-in-1 Cleaning Kit and I’m really impressed with its quality and design. Each attachment works perfectly for different surfaces — from windows to car interiors. The hand... See more
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Company details
Written by the company
FERN LONDON is proudly expanding its online presence with a unique and growing range of home décor, smart living essentials, kids games and 3D toys. Our mission is to bring exclusive, high-quality, and thoughtfully designed products to every home—at prices that truly deliver value. We continue to innovate, explore, and develop new collections from around the world to make everyday living smarter, easier, and more fun for families.
Contact info
11 The Crossways, CR5 1LF, Coulsdon, United Kingdom
- 07809831123
- info@fernlondon.co
- fernlondon.co
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Crooks
They are crooks. Purchased their 5in1 mop set. No pole attachment enclosed in box and have been chasing them to send pole from September. No replies to emails,tel no, even went to their premises. Friend also had same problem. Going to report them to the Trading Standards Office and also my credit card company to recover money.
I bought 3 lamps and 1 came broken and…
I bought 3 lamps and 1 came broken and the other 2 were the wrong lamp in the box. This happened in Feb 2023 and they told me they were waiting for stock, Despite messages they have not rectified the situation. there is no telephone number and they hardly answer emails
Excellent Company to buy from
Excellent company.
I am really enjoying my item that I have purchased from you.
I will be buying extra little bottles from you.
I am very happy.
Both the burner oils and truly beautiful fragrance throughout the house ,and the bath sponges are excellent 👌 different shower experience experience all together, rejuvenating and tingling just fab .
Excellent odours .
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