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Rated 3 out of 5 stars

Had to wait 3-4 months for a re-loan even though system error didn't debit my account, it was considerate that I defaulted on my loan payment. Never have missed a payment. A missed payment not... See more

Company replied

Rated 3 out of 5 stars

This company would be 5 stars if it did not take so long for them to “receive” payments. I find myself getting worried and constantly checking when it comes down to my last payment to make sure it has... See more

Company replied

Rated 4 out of 5 stars

Communication wasn't the most clear on their part, and I wound up becoming very anxious about late fees, because I couldn't get clear answers. Otherwise, it's a good enough service. The reps, while... See more

Company replied

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Bank
  4. Financial Institution
  5. Money Transfer Service

Information provided by various external sources

Ferratum is an international provider of mobile consumer loans. As a pioneer in the field of financial technology and mobile lending, we have expanded our operations to 27 countries since 2005. At Ferratum, our mission is simple – to provide the best, fastest, and most user-friendly lending and banking services available with unsurpassed personal customer service. In Canada we started this mission in 2015, and continue to invest and improve to serve our customers better. To date we have served tens of thousands of happy Ferratum Family members.


Contact info

3.0

Average

TrustScore 3 out of 5

215 reviews

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3.0

All reviews

(215)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

I've been borrowing from Ferratum every …

I've been borrowing from Ferratum every month for about 18 months. Their application process is quick and easy and the money arrives in my account by the following business day. Any time I've contacted customer service, they've been excellent to deal with. The only issue I have - and it's actually a big one - is that it takes too long to clear my account after my payment is withdrawn. Being in the unfortunate position of having to reloan after each payment, I can't afford to wait 5 to 10 business days before I can submit another application. Having dealt with numerous other payday loan companies over the years, Ferratum is the only one who takes this long to clear payments. It's very frustrating and, for that reason, I will not be borrowing from them in the future.

May 17, 2017
Unprompted review
Rated 4 out of 5 stars

I have returned a few times

I have returned a few times
Happy with the over all experience
I don't like that I have to use my PC and then separately receive texts on my phone
I would prefer a single platform but other than that small issue
I would recommend them to anyone

May 17, 2017
Unprompted review
Rated 5 out of 5 stars

Great local company

Have taken out a few loans with Ferratum and like that they are local and approval process is fast. I had to cancel a loan and they were also very quick with getting it cancelled for me. Will definitely use again!

May 17, 2017
Unprompted review
Rated 1 out of 5 stars

Ask me two months ago and 5 stars today …

Ask me two months ago and 5 stars today no stars. They do not return emails anymore. They do not answer their phones (technical issues). They do not release you from your loans after the payment has cleared in a timely manner. Paid my last loan March 31st and it is still open today April 11th. Thank god they answer the live chat on the website but still no answers to why I still have an open loan. They used to be my go to company not anymore. Very unhappy today.

April 11, 2017
Unprompted review
Rated 5 out of 5 stars

Awesome

they are friendly, give excellent service and get you the loan in a timely fashion. I would definitely recommend them to friends and family

April 4, 2017
Unprompted review

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