Proper shit bulgiarlan company i got 1500€ credit paid for 4months like 700€ and still i done early repayments and still paid 1500€ the shittesr company ever fck them all
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely disgraceful company!, I had used them a couple of times previously, and paid promptly on every occasion! I got declined and called them to ask why? Was told they had been having techni... See more
Awful company, avoid at all costs. Ridiculously high interest rates, and will constantly offer you more money. Do not do proper credit checks and fail to provide service they should offer and do due d... See more
Couldn't pass from the registration process. Done the ID verification, but was unable to proceed because the software was giving an error. Contacted support, but they didn't help, told me to repe... See more
Company replied
Company details
Information provided by various external sources
Application can be completed in 2 minutes. All applications will be subject to credit vetting and affordability assessments. 7 DAYS A WEEK. First-time customers can borrow up to £500. Existing customers, if they qualify, can borrow up to £500 as a MicroLoan or up to £1000 as an instalment PlusLoan. Representative example: APR 1270% if borrowing £400 for 4 months. Interest: £265.48. Interest rate: 292% p.a. (fixed). Total amount repayable: £665.48 by four instalments of £166.37. Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk
Contact info
Suite 318, 25 Goodlass Road, L24 9HJ, Liverpool, United Kingdom
- 0151 601 8611
- customercare@ferratum.co.uk
- ferratum.co.uk
1.1
Bad
856 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My car broke down on Saturday and with…
My car broke down on Saturday and with out Ferratum I would not have been able to go to work and would of struggled to earn my living so love this company straight forward and can always pack back early with small intreast added plus always remember pay day loans are only for emergencies and most be used as a last resort and only lend if you can be sure you can pay in full and not default because this company trusted you so you should always pay back enjoy and have fun so easy to use 😀😍
March 15, 2018
Unprompted review
Reply from Ferratum
Thank you so much for your feedback! We're really happy to hear that we could help you out in a tough spot. We're glad you've been happy with the service :)
Really good
Really good, instant decision and are very fair only thing i would say improve on as it happens to many at no fault of there own, if for what any reason your laid off work etc to improve options for payments with unforseen circumstances, other than it would easily be 5*
March 10, 2018
Unprompted review
Reply from Ferratum
Thanks for taking the time to leave your feedback, Jamie. We're always happy to hear from our customers and your suggestions and opinions help shape our services in the future.
i called many times they never give…
i called many times they never give respond my calls and my email.i didnt understand what is company you are,even my account dont show correctly my details or loans
March 6, 2018
Unprompted review
Reply from Ferratum
Hi. We're really sorry to hear you're not happy with your experience. We make sure we have plenty of ways for customers to get in touch with us when they have any issues. As well as calling and emailing, you can also text your enquiry to 07860 020302 or even get in touch with us via Facebook.
If you would like to discuss this further, please do get in touch with us, the best way is to text or email 'TRUSTPILOT' to 07860 020302 or customercare@ferratum.co.uk.
Excellent customer service
Excellent customer service: I have blocked my acocunt due to entering wrong pin codes and the customer services unblocked my account right away after security check. Then I blocked my account again right after, I called again and had a good laugh with the call agent. Not my best day, but a good service experience..
Will make this my primary bak account I guess...
March 6, 2018
Unprompted review
Reply from Ferratum
Thanks for the feedback! We're so pleased to hear that you've had a good experience with the Customer Services team. Not only are our team highly trained, but they're also friendly and happy to help with any enquiries customers might have.
Avoid
I have been trying to contact Ferratum for about a week to pay back an outstanding loan, to no success. I have not been able to speak with a customer service agent, get a call back, email response, use your text facilities or log in online. there was a problem debiting my card, now I am concerned they will apply excessive late fees
I have been provided contact information from the Consumer Credit Trade Association, who informed me they were no longer a member of the association, and could not contact the company theirselves as they were no longer members. Although the CCTA information is still listed on their website.
I emailed Employees of the company directly today, with details provided by the CCTA and received a delivery status failure notification. decided to write a review on trust pilot to hopefully get someones attention. Following this I will contact the FCA and the Financial Ombudsman for advice.
February 1, 2018
Unprompted review
Reply from Ferratum
Hi Sam. I'm really sorry to hear you've not been pleased with your experience. Our customer services team strive to answer all communications as quickly as possible, so we would like to look into this for you, please email customercare@ferratum.co.uk with the subject 'TRUSTPILOT' and your name and mobile number.
Ferratum are now members of the CFA (Consumer Finance Association).
Do please get in touch with us, as we'd like to look into this matter for you.
Reasonable resolution of an issue - on balance a good service.
The banking system apparently required bank accounts to be reverified over the xmas period for which I received a text from Ferratum asking for reconfirmation of my banking details. I disregarded this as a fishing request as it seemed out of the ordinary. I was out of the country after Xmas and didn’t give it another thought. Having returned to the UK i discovered payment hadn’t been taken and I was told that I was liable for additional interest. I phoned to complain and to be fair a reduced settlement was agreed basically splitting the difference.
January 31, 2018
Unprompted review
Reply from Ferratum
Hi Mick. Thanks for taking the time to leave your feedback. As part of upgrading our systems, we did need some customers to confirm their banking details. As this would be done by logging into your secure online account, you would not have jeopardised any of your details. However, I'm glad you were able to come to a fair resolution with the customer services team :)
easy to apply
easy to apply, money within the hour and no problems with payments etc
January 23, 2018
Unprompted review
Reply from Ferratum
Thanks so much for the review, Clair. We're glad you've been pleased with our quick and easy service.
Quick easy and very reliable
Quick easy and very reliable. Staff always happy to help with any questions and do so in in a friendly professional manner
January 22, 2018
Unprompted review
Reply from Ferratum
Thanks for the review, Sara. We pride ourselves on our friendly and professional Customer Services team, so we're glad you've been happy with the service you've received.
I can honestly say best loan company by …
I can honestly say best loan company by far thank you for everything
January 14, 2018
Unprompted review
Reply from Ferratum
Thank you for your kind words, Tracy. Thank you for being an awesome customer!
Reply from Ferratum
Thanks for the review, and for being a great customer!
Reply from Ferratum
Thanks for the review, Gavin. We pride ourselves on our easy to use service and being responsible lenders, so we're really pleased to hear your feedback.
Very easy to use and to re-apply
Very easy to use and to re-apply, so simple. Great customer service over the phone too.
January 13, 2018
Unprompted review
Reply from Ferratum
Thanks so much for the feedback! We're glad you've enjoyed our fast and simple service!
Excellent service
January 13, 2018
Unprompted review
Reply from Ferratum
Thanks for the feedback, Elzbieta!
Easy to use and great service when your …
Easy to use and great service when your in need
January 13, 2018
Unprompted review
Reply from Ferratum
Thanks, James. We're really happy to hear you've been pleased with our easy to use service!
Spot on no hassle
January 12, 2018
Unprompted review
Reply from Ferratum
Thanks for the feedback on our hassle-free loans, Bradley!
Very speedy service when you need funds …
Very speedy service when you need funds quickly. Very transparent and easy to navigate online although the customer services via telephone are very difficult to get through to.
January 12, 2018
Unprompted review
Reply from Ferratum
Hi Sam. We're glad to hear you've been pleased with our speedy service. Don't forget, when you need to contact the team, you can call, text, email and even drop us a line on Facebook!
It's very easy and straight forward to …
It's very easy and straight forward to first apply and you get your money within 6 hours.
When you apply again in the future, you get an immediate decision and your money is in your bank within minutes
It's very easy to repay the loan .
I pay in the early hours of the morning, as soon as I get paid.
I save money on interest and i know what's left in the bank as I'm not waiting for them to call for it.
Overall, it's quick , easy and secure
January 12, 2018
Unprompted review
Reply from Ferratum
Thanks for taking the time to leave us your feedback, George. We're really happy to hear you're pleased with our service.
I find ferratum are very reliable and …
I find ferratum are very reliable and helpfull and I am very pleased with them
January 12, 2018
Unprompted review
Reply from Ferratum
Thanks, Susan. We're always striving to offer a reliable and helpful service to all our customers, whenever they need us!
Brilliant service
I have used terrarium a couple of times now and have no issues whatsoever. I even pay my loans early with no issues.
January 12, 2018
Unprompted review
Reply from Ferratum
Thanks, Jem. Ferratum always strive to offer a hassle-free service!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.