Ferriswheel Reviews 1,378

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ferriswheel is closing down, but they have allowed my small crypto assets held with them to be withdrawn to safe external wallets. So, if you still have money in their wallets, write polite enquiries... See more

Rated 3 out of 5 stars

I'm leaving a neutral review here as am still hoping someone from Ferriswheel would respond to my emails. This is concerning the Ferriswheel's closure of services. I wasn't aware of the closure as I... See more

Rated 5 out of 5 stars

Been using them since they were coinburp - they're very good. Occasional problems with rubbish banks (not Coinburp / Ferriswheel's fault and problems were by no means exclusive to Coinburp / Ferriswhe... See more

Rated 5 out of 5 stars

Rarely leave reviews but Coinburp have the rare quality of talking to their customers/users. To be able to chat with a human at such a company is so rare nowadays that I'd be happy to pay extra fees,... See more

Company replied

Company details

  1. Alternative Financial Service

Written by the company

Ferriswheel is a uniquely user-friendly trading platform built by seasoned cryptocurrency experts that’s revolutionising the way people buy and sell cryptocurrency and NFTs. We’ve invested time creating a secure platform that delivers a best-in-class user experience. We’re a company with a heavy focus on user experience, community, and education. From 25 March 2022, CoinBurp Ltd is not currently providing cryptocurrency services in the UK. However, we have now partnered with Ferriswheel (Cefine UAB) to restore all cryptocurrency services.


Contact info

You should know

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unprofessional.

Unprofessional.

To get my money out to a wallet I was asked to take a selfie with a handwritten paper. Someone from customer support declined it and I resent it, he said he'll be happy to manually verify it once I send it.

I did, no reply since then, sent a gentle reminder.

Still no reply..

Does it take ages to press verify after looking at an image for 1 min?

Amazing customer service, especially if they're aware your transaction is urgent.

I don't recommend CoinBurp, forget about the 5* reviews.

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

I've been using this service for years now, sending money remittances to my family abroad and it's always fast and I haven't encountered any issues so far.

November 1, 2021
Unprompted review
Rated 5 out of 5 stars

Exceptional

Clear, concise instructions - very easy to deal with and will definitely use in future :)

October 28, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi Mark,

Thank you so much for the great feedback, nice to hear you will be back - we really appreciate it.

Cheers,
Pete

Rated 5 out of 5 stars

Fast trade in the end 10/10

KYC was a bit of a hassle but that's not the sellers fault. Quick trade in the end. Would definitely use again.

October 27, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi,

Thanks so much for the feedback - it's really appreciated.

Cheers,
Pete

Rated 5 out of 5 stars

Great trade

Good, hassle-free service from Ricky.

October 27, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi,

Thanks so much for the feedback - it's really appreciated!

Cheers,
Pete

Rated 5 out of 5 stars

Quick and easy with a lower rate than…

Quick and easy with a lower rate than most, around 2.5% which is way cheaper than the p2p on the exchanges.

October 26, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi Bena,

Thank you so much for the great feedback - we really appreciate it!

Cheers,
Pete

Rated 5 out of 5 stars

Fast and reliable

effortless, simple and fast. Be happy to use this vendor again and would recommend to anyone

October 25, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi Aidan,

Thank you so much for the great feedback - we really appreciate it!

Cheers,
Pete

Rated 5 out of 5 stars

This is my first experience of bitcoin…

This is my first experience of bitcoin trading and obviously worried about scams, etc but the ID requirements and communication made it an east process.
Would recommend for anyone, whether newcomers or experienced traders.

October 25, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi Simon,

Thank you so much for the great feedback, nice to hear you will be back - we really appreciate it.

Cheers,
Pete

Rated 5 out of 5 stars

Super fast BTC transactions

Super fast BTC transactions, couldn't ask for anything better.

October 22, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi Conor,

Thanks so much for the feedback - it's really appreciated!

Cheers,
Pete

Rated 5 out of 5 stars

Always super fast and amazing service…

Always super fast and amazing service from Ricky. I never use anyone else

October 21, 2021
Unprompted review
Ferriswheel logo

Reply from Ferriswheel

Hi Terry,

Thank you for the great review! We strive to provide the best customer service we can - the feedback is really appreciated!

Cheers,
Pete

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look