Wanted to re-order 4 sets of lights. O add to our existing set. Spoke to the gentleman and explained I don’t have the boxes anymore. Gave a few details and hey presto he got the original order from ov... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent lights with a rubber weather sealing gasket around each bulb. Add a plug in dimmer and you can set the level easily. The bulbs have also lasted extremely well. Good company, swift delivery... See more
Company replied
Great quality - thick rubber cable and rubber waterproof holders and good plug. UK manufactured too. Light years ahead of the cheap Chinese rubbish sold on Amazon will work out much cheaper over a 3 -... See more
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First of all the product is amazing. But due to some high winds some of our bulbs ended up smashed against the wall (more our fault to bad positioning). We order some new one, which we're dispatched q... See more
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Company details
Written by the company
Our mission is to provide high quality Festoon Lighting systems to brighten any event, business or home. Made in the North West of England, our fantastic range of indoor and outdoor lighting features our own brand of high quality made to measure festoon lighting, as well as easy to install connectable sets from market leading brands. Specialising in bespoke work, we pride ourselves on our customer service to ensure we can design a festoon lighting system that meets your exact requirements.
Contact info
Astley Lodge, 2 Queens Road, PR7 1JU, Chorley, United Kingdom
- +44 (0)1257 795186
- info@festoonlighting.com
- festoonlighting.com
4.8
Excellent
230 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Festoon Light
Thank you, Clive. We appreciate you taking the time to review our products and services.
Excellent product
Excellent product. Bought these tp add to existing Festoon lights which have lasted for years.
March 13, 2025
Reply from Festoon Light
Thank you, John. We are delighted to hear your products are working as they should. We are grateful for the review of our products. thank you. If you need anything else, please let us know! Josh
Very pleased!
Great service, especially after I ordered the wrong item!
Easy to deal with, friendly and excellent products.
This is the second time we have used Festoon Lights, and we will again in the future
March 10, 2025
Reply from Festoon Light
Thank you for your kind words, John! We are so pleased you had a good experience and grateful for your kind words. Thank you!
Well worth the money
Really good quality compared to all the low voltage led rubbish we’ve had before. You can choose your own type of lamps to go in .
February 24, 2025
Reply from Festoon Light
Pete, thank you for your glowing review. We are happy that you love the lights and even more so that you can see what we are trying to achieve with the quality. If you need anything else please let us know. Thank you - Josh
You delivered the goods as ordered but…
You delivered the goods as ordered but I ordered the wrong unit , my error, given the low price I just returned it and put it down to experience,
February 13, 2025
Reply from Festoon Light
Thank you, Joe. We really apprecaite taking the time to leave a review especially when the product didnt work out for you. I am always getting things wrong myself. Plenty of expereince gained. Thank you - Josh
First Class!
“I purchased all my Christmas tree lights from Josh, and he was exceptional throughout the entire process. Not only did he advise me on the right amount of lights, but he also suggested the best Christmas range. His service was incredibly reassuring, and the lights themselves were absolutely first-class. I wouldn’t hesitate to recommend these products.
Jan Ward
January 27, 2025
Reply from Festoon Light
Thank you for your kind words, Jan. We are overjoyed that you Christmas lights worked so well for your outdoor tree. We apprecaite you leaving a review!
I’m sorry to say that it took over six…
I’m sorry to say that it took over six weeks to deliver my order.However now that I have received it I am very pleased with it,the quality is superb
January 17, 2025
Reply from Festoon Light
Thank you for your review, Audrey. As mentioned to you over email, we tried contacting you to make sure that what we were sending you was the correct item. As you had only ordered a single starter cable with no prior order under the same email, we needed to identify the correct cable that you required. This is to help our customers avoid paying any return shipping costs. The item that you had ordered was different to the item that you needed so this was a necessary step.
Unfortunately, we were closed and out of office for Christmas when you replied so your corrected order was shipped as soon as we returned in January. We can only apologise for this delay.
As a small business reviews are incredibly important to us and we are disappointed to receive a 1-star review, as we felt our intentions were well-natured. Nonetheless, it is great to hear that you have received your cable now and it works for you. If you need anything else please let me know - Josh
Outside security lighting
Kept well informed about the order sent wrong order put phone me up to say they sent someone else,s order sent my order the next day. Still waiting for the return label to arrive so that I can sent this package back to the company. Down side the price quoted did not includes VAT and delivery so more expensive than advertise
January 7, 2025
Reply from Festoon Light
Hi Ian, thank you for your review. Thank you for being so understanding when we sent two parcels to you.
We have tried contacting you directly via email to arrange a date for the collection of the incorrect order but have yet to receive a response. If it is easier for you to call the office to arrange this, our number is 01257 795186.
We feel passionate about pricing transparency, so all our prices on-site are inclusive of VAT, and delivery is currently free for over £50. As far as we are aware, there are no exceptions to this. It is something that is automated by our web platform provider. However, if there is something specific on-site that has caused your confusion over this issue, we would love to hear more about it so we can fix any potential errors in future.
We hope to hear from you soon. If you need anything in the meantime, please let us know. Josh
Awesome support
In the run up to Chrismas, a set of our Festoon lights we had had for a couple of year suddenly failed.
I contacted Festoon to ask for troubleshoot & spare part advise, the team went above & beyond to help me and ultimately sent me replacement parts completely free of charge!
Very unexpected but fantastic support and our lights were up & running again for the festive season!
December 17, 2024
Unprompted review
Reply from Festoon Light
Hi Matthew, we appreciate you taking the time to review your experience with us. We always try to help wherever we can, and in your case, I am thrilled that we managed to get a solution for you. Thank you for the kind words. Josh
First Class Lighting & Great Service.
One of my neighbours asked me if I could find him some coloured outdoor string lights! After searching around with no avail, I was put on the a company called Festoon Light and spoke with a sales person, Josh. He was very friendly and helpful over the phone and emails. I explained exactly what I required and he sorted everything out for me and about a week later, the lights arrived and were fitted the next day. A top quality product which looked great when fitted and thanks to some first class information and service from Josh.
Many thanks!
December 21, 2024
Unprompted review
Reply from Festoon Light
Thank you so much for taking the time to review your experience with us, Terry! I am so pleased that we were able to satisfy your needs for the custom festoon. Thank you once again - Josh
Reply from Festoon Light
Thank you, Stuart! We appreciate you taking time to review our product and service - Josh
great company
December 12, 2024
Reply from Festoon Light
Thank you, Steven! If there is anything else we can do for you please let me know. Josh
Fantastic efficient and fast service…
Fantastic efficient and fast service and great lights which were in stock
December 9, 2024
Reply from Festoon Light
Thank you, Susan. Your kind words are greatly appreciated. We thank you for taking the time to review our product and services - Josh
Reply from Festoon Light
Thank you, Carol. That is exactly how we try to make it for our customers! Thank you for leaving a review. Have a wonderful Christmas!
Garden Festoon Lights 20M connectable
Very good quality lights.
Definitely need a wire hanging kit.
Very pleased.
December 2, 2024
Reply from Festoon Light
Thank you for your honest review, Nick. We appreciate you taking the time to do this. If you need anything else, please let us know. Have a great Christmas
Reply from Festoon Light
Thank you, Simon. We appreciate you taking the time to review our service and product! Have a great Christmas
Received just what I hoped for
November 26, 2024
Reply from Festoon Light
Thank you for your review, Julie!
Wow, great 365 festoon range and customer service
Wow, after many hours trying to find good quality festoon lights for permanent outside installation I came across this company. Their 365 range is great 50cm spacing and very good quality. I mucked up my order and they sorted it out straight away and they sent the stuf I actually needed and I received it the next day. I have no doubt these will last a good number of years (5 year guarantee for a start). Great customer service. Can't fault them. Thanks
November 25, 2024
Reply from Festoon Light
Thank you, Kevin. Your kind words mean a great deal to us. We appreciate you taking the time to review our service, and we are thrilled that you like your lights - Josh
Reply from Festoon Light
Thank you once again for your orders, Barrie. We appreciate you taking the time to review the product and service. If you need anything else from us, please let me know, and I will assist you as best as I can - Josh
I can’t recommend this company enough!
I can’t recommend this company enough. We bought some festoon lights and light bulbs. Unfortunately we mistakenly ordered the wrong bulbs. We contacted them to see if they would exchange them. There was no hesitation whatsoever. We returned the wrong ones and within two days they sent the ones that we preferred. Excellent customer service and the products are of high quality too. Thank you Festoon Lights, we wouldn’t hesitate using you again!
November 11, 2024
Reply from Festoon Light
Thank you, Jane! We are truly grateful for you taking the time to review our service and product. We are delighted that your lights look how you visualised them, that is the most important thing to us.
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