Fetch Reviews 1,979

I have been using the Fetch app for several months made a purchase that was supposed to yield 1200 points and did not get the points put in a request For a correction and the points were awarded. Made the same purchase again did not receive the points put in a request for correction and was told that I did not meet the requirements because I had not signed up for Fetch within the Previous 14 days when I asked where that was noted as a rule, I got no response. Made the same purchase again was not issued the points disputed again this time the points were corrected when I then asked them to go back and correct the previous points that weren’t awarded. I was told that now it was out of date so they could not do it. I don’t see this as a benefit of using the app.

It was very difficult to delete my account; then as soon I wrote a review on the (great) Trustpilot, they did delete it, but I received this today:
Customer Support (Fetch)

Apr 8, 2025, 8:18 AM CDT

April 8, 2025​
​
Hello,
​
Except as provided below, we have honored your request by deleting the personal information we held about you by de-identifying your personal information in accordance with applicable state privacy law. Please be advised that applicable state privacy law allows us to retain certain information despite a deletion request. For example, we may retain information, for among other reasons, to:
​
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or to prosecute those responsible for that activity
• Enable solely internal uses that align to a consumer’s expectations based upon the relationship with our business.
• Use your personal information internally, in a lawful manner that is compatible with the context in which you provided us with your personal information.
​
Accordingly, we retain IP addresses for those purposes, including yours. Please also note that we maintain a record of your request to delete personal information pursuant to applicable state privacy law.
​
To the extent we engaged a service provider that processed your personal data in order to perform a service on our behalf, we have instructed it to delete your information consistent with this response. We trust that this will satisfy your request, but please don’t hesitate to contact us with any additional questions.
​
Regards,
​
Fetch Privacy Team
Dina
Senior Support Specialist
Fetch

This email is a service from Fetch. Delivered by Zendesk
[0Z3199-MX3XX]

Fetch often does not give you the points they are supposed to for buying specific products. Its customer service is extremely slow and does not correct their mistakes. It also takes way too long to accumulate points and there’s also the question of what they are doing with all your information and everything you buy. Who are they selling that to and think about the things you’re buying and who gets to see that. I definitely don’t recommend Fetch

Fetch play is a scam, I completed Board 5 in monopoly go to get 952 points. I never got them. I contacted support and they said they can’t award them. I spent over 2 days getting there for nothing. Scam.

I had 55000 points redeemed them for the 50.00 Amazon gift card waited 3 days just to be told I didn’t have enough points and they only refunded me for 30.000 points instead of the full 55.000. Fetch is a joke a complete waste of time

I love being able to earn points for buying my groceries or playing mobile games. I just wish you could get cash instead of gift cards, but they have cash cards that work pretty well.

Fetch started of good a few years ago. You could scan receipts and spin a wheel for a good amount of points. The points could be redeemed for gift cards. After a while, content creators started talking about Fetch which caused more users to sign up. Maybe this is why Fetch made it harder to earn points. They took the spin wheel away and added games. The games went from earning points by the minute to having to reach unattainable levels. The games started to freeze and stopped automatically adding points. Fetch support must've been trained to lie and find excuses to not give out points. Upon reading BBB complaints, Reddit, and other sources there are lots of complaints recently. I referred quite a bit of friends and family to download Fetch and they have had issues as well. Some of the issues are Fetch finding excuses to cancel their gift card orders, lying and claiming they're committing fraud and scanning fake receipts, and failing to give points promised via the app. The company needs to be investigated and shut down.

FETCH SUCKS DONT USE IT! I CASHED OUT MY REWARDS TO A CASH VISA CARD....BUT U CANT USE IT ANYWHERE! SUPPOSED TO BE A CASH CARD??? THEY WANT U TO SPEND IT ONLINE...I DONT WANNA SPEND IT ONLINE!! I COULDNT EV3N GET GAS WITH IT!! ITS A JOKE

internet speed as fast as Starlink! Super easy to work with. Plug it in and go! this company is amazing. Have recommended Fetch to all our friends and neighbors. So simple, my grandmother was able to do sign up and activate the service. Customer service is Texas based and very easy to work with. Highly recommend!

This company is the biggest scam I’ve ever seen. I’m forced into paying $18 a month for them to delay my packages by a day and lose or misplace about half of my packages that are shipped to them. I’ve rerouted all packages I can to other addresses just to avoid the headache. They’ve also lost two packages totaling nearly $400 which they have refused to replace or compensate me for. HIGHLY DO NOT RECOMMEND

Fetch is horrible signed up about 3 to 4 months every time I get an alert for a job I click on the offer and tells me nothing available. It's a waste of time. The rating I would give is negative number and customer service is not empathetic they make you feel like you did something wrong

I love Fetch but they just erased 6,000 points. When I bought items through Temu, they gave me 5,000 points for that purchase but took all my existing points away (6,000+). Their email responses clearly show that they don’t understand what my complaint is. There is no other way to contact them!

There was an invitation on Fetch to order online from CVS through Fetch Shop and earn 60 points per dollar on items (excluding prescriptions). I place my order through Fetch app and was told it would take up to 5 days to receive my points. After 7 days I contacted Fetch and they asked for my order number and the date of my online order. I submitted that. And then 2 days later they wanted screenshots of my online order from CVS. Thank goodness I had taken some!! The “easy” way to earn points through Fetch shop is NOT easy, but frustrating!! I’ll never use Fetch shop again

I love fetch but you have to watch them and sometimes go back and enter products you knew were supposed to get you points. I found I wasn't receiving all my points. Now that I know this, it's been much faster at building my points up and they take just about any reciept the with the least hassle. Thanks Fetch.

They deduct high points receipts when you go to cash them claiming they are fraudulent when they are not. They magically approve all my 25 points receipts. No help from customer service when you try to reach out they send an AI response. Horrible fraudulent company they should be shut down

Fetch has been mostly great in my experience, with a few glitches along the way.

I have earned numerous gift cards - so I can say that they are legit. The scanning has been hit or miss - depending on if it likes the fonts from the store.

I agree that the gamification of the app has made it LESS appealing to use. I want the spin back for free points. I DON'T want to be installing games to get points. Keep Fetch unique - otherwise, whats the point?

The Superbowl promotion was NOT clear - and certainly had issues. Did not seem genuine at all. "Close game" - I think not. Prerecorded event? Maybe. Didn't help your credibility guys...

Please try to keep this from becoming a waste of time - like some similar apps.

The minute u interviewed T. Swift on your giveaway I uninstalled my account

I shouldn’t even be giving these jerks to stars. Be warned you guys twice in a row now This has happened. I built up 13,000+ points in order to cash in an a $10 gift card only to be informed on the day. The gift card is due that I’ve broken some rule and all the points were deducted. I wasn’t gonna argue because I’ve heard the arguing with them leads to you getting kicked off so I figured I would just try again and so I worked up and built up the points again and again just today. I was waiting for my gift card and I certainly get a notification that that I broke some rule and that all my points were deducted again. Why would they allow me to continue adding points to my account if they intended to take them.? Don’t trust these guys they’ve been scamming everybody lately they literally sell your information off so they’re making money, but we’re not getting paid for giving them our information. Don’t give them the satisfaction stop giving them your information.

I loved when you could spin the wheel for additional points. Lately, I am having to go back and forth to get points for qualifying items purchased at stores on the Fetch app. This is my second bad experience and I have 3 more purchases pending that could take 120 days. I used to love this app.

There is a lot of good things going for Fetch, but i want to just see more features to earn. I like the addition of games, but could be better,