Fetters Reviews 

231
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Sadly poor quality soft steel in their steel restraints has in my opinion made their steel stocks unfit for purpose. I suggest they re-examine where they source their materials from. I’ve been a cus... See more

Company replied

Rated 1 out of 5 stars

As other reviewers have alluded to - appalling customer service. Placed a £600 order 4 days ago and paid a premium for express shipping. Still no indication given as to when any of the item... See more

Company replied

Rated 3 out of 5 stars

Sadly with a hand crafted item, the packaging let it down. With a metal rod poking through the cardboard and various holes in the box, along with the leather item only protected by a very thin bit of... See more

Company replied

Rated 5 out of 5 stars

The metal work and attention to detail is everything I would have hoped for with custom workmanship. Our 'hobby' needs more quality companies like 'Fetters'! 2 suggestions: design - the neck r... See more

Company details

  1. Sex Toy Store

Information provided by various external sources

Founded in 1976, Fetters crafts quality BDSM products and accessories from our workshop and showroom in the heart of Warwick.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

231 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(231)

1 review in the last 12 months

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Rated 5 out of 5 stars

Always impressed by the quality of the …

Always impressed by the quality of the items sold, reasonably priced and of course the service rendered. I would happily say fetters & regulation are probably the best places to buy from in the market they cater for.

September 21, 2017
Unprompted review
Rated 5 out of 5 stars

The original and best!

Fetters have been in this market for decades and are a great company to deal with. A visit to the Warwick showroom is recommended. Some of their products have quite long wait times but that is because they are made to order, and they always quote realistic delivery times.

September 2, 2017
Unprompted review
Rated 1 out of 5 stars

Really poor service

Really poor service - very slow with delivery, and to respond to emails and didn't seem very bothered with My complaint. One item was ordered in May, and by mid August it still hadn't arrived, so I asked for a refund. I was eventually told it was out of stock, although it does still show on their website as being in stock. It's a shame as I have always been very happy with the quality of the items / equipment that I've had in the past.

August 16, 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Sista Sadista,
I've very sorry to hear of your experience. I've spoken with members of the team about your feedback and we've made changes online to ensure this doesn't happen again. I hope you'll give us another chance soon.

Warm regards,
- Pete

Rated 2 out of 5 stars

Bad communication by the mail and some …

Bad communication by the mail and some mails never respons.
Fetters has a lot to do with there communication and respons of there mail and webshop totaly not up to date.

July 9, 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi J.Willemse,
Thank you for your feedback and I'm sorry you've had a bad experience.
We're currently working to improve this and will shortly be changing how we deal with enquiries to hopefully make communication easier for all customer.

Kind regards,
- Pete

Rated 5 out of 5 stars

Leather muzzle maintainting Fetters high standards.

Very quickly dispatched, beautifully presented, and my subs think it's mmmph, which translated means wonderful!

It's such a pleasure for me to find that Fetters have maintained the same high standards as Maurice had when he lived just down the road in Clapham. I often got calls at 8 pm asking me to pop over for a fitting of a new product Maurice was working on. In fact I was the model for the chastity jock and the chastity shorts, and I still possess the prototype of each one, over 30+ years later. Some of my Fetters restraints are approaching 40 years old and not one of them has failed yet. Keep up the good work.

July 4, 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Geoffrey,
Thanks very much for the feedback and sticking with us since the beginning. I hope we'll continue to meet your expectations as we develop our products and services further.

Warm Regards
- Pete

Rated 5 out of 5 stars

Brown paw pup mitts

Bought the brown paw pup mitts, arrived beautifully crafted as always for Fetters, that deep leather smell that you can resist. They were little snug to begin with but soon warmed to fit perfect. Once my Master had them locked on it left me begging him for more.......

June 20, 2017
Unprompted review
Rated 2 out of 5 stars

I haven't received my item yet.

June 7, 2017
Unprompted review
Fetters logo

Reply from Fetters

Hi Alan,
Your order was dispatched on 31 May 16. It appears you selected the wrong country during checkout so the estimated delivery date you were shown on our site would have been incorrect. Please rest assured your order is on it's way but it will take a little longer than the UK quoted shipping time of 2 - 5 days.

Many thanks,
- Pete

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