Very helpful chaps in the Norwich store, Richard even give me a few pointers! Happy to take my bike there for a service anytime 😄
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See what reviewers are saying
I was on a bike tour of Suffolk, Norfolk and Lincolnshire when I suffered a catastrophic bottom bracket issue. Fettle Norwich came to the rescue and were able to diagnose the issue, source a replaceme... See more
Had my bike serviced at Fettle Norwich and was so impressed by the work done by Josh to my bike - Its the best its ever ridden at a very affordable price. I had to come back in for a repair after a mi... See more
Great guys to deal with. always contactable and willing to discuss any issues discovered and explain all options available to me. Went above and beyond their obligations to make sure i had my bike ba... See more
Company details
Written by the company
At fettle, we’ve put the ‘service' back into bike servicing by providing the fastest, simplest and most convenient way of helping you get back on the road and keep safe in the saddle. With all services and repairs bookable online and through the app, we're combining old school expertise with tech-led innovation. With a network of repair workshops across London (we'll also collect your bike from you), we're currently crowdfunding to take fettle to the rest of the UK.
Contact info
Prince Of Wales Road, NR1 1NS, Norwich, United Kingdom
- 441603980290
4.7
Excellent
35 reviews
Replied to 20% of negative reviews
Typically replies within 48 hours
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Wallet raiders with Allen keys
The front of house staff are friendly and the service was efficient but around 25% higher cost for a simple brake replacement than initially discussed which I think is a mismanagement of expectation and soured what would have otherwise been a decent experience. We discussed their process and it was explained to me there would be a "free health check" which I accepted as part of their process and I explained I just wanted the brakes replaced. When I received the initial quote they had priced me to replace the cogs the tyres, cables, chain some other stuff to the total of £280 which I complained about and reiterated my intention to only have the brakes changed. On the initial conversation I was given to understanding that it would be around £50 and it was above £70 when I received the revised quote with a labour charge of £40 for 30 mins work. Obviously I expect a labour fee but why say it's going to be around £50? That's impossible with a £40 labour charge and a couple of part replacements. I felt like they won my business with a friendly approach and reassurance of price but altered the deal and I wonder how many people are paying for additional repairs they don't want or really need because their "expert" opinion suggested it.
June 3, 2025
Unprompted review
Expertise and kindness
It's not just the expertise but the kindness and conversation while it's all happening! Josh and Sam are awesome.
May 30, 2025
Unprompted review
Faultless
Fantastic service, clear breakdown of costs, friendly staff, great communication throughout: basically faultless!
May 24, 2025
Unprompted review
Excellent Service at Fettle Norwich
Had my bike serviced at Fettle Norwich and was so impressed by the work done by Josh to my bike - Its the best its ever ridden at a very affordable price. I had to come back in for a repair after a minor crash recently and again the service I recieved from Sam and Josh was exceptional. I would highly reccomend Fettle Norwich for servicing and bike repairs.
May 13, 2025
Unprompted review
Great guys to deal with
Great guys to deal with. always contactable and willing to discuss any issues discovered and explain all options available to me.
Went above and beyond their obligations to make sure i had my bike back in the best condition possible.
May 14, 2025
Unprompted review
Easy recommendation
Wandered in off the street while touring on my bike down from Stratford and the guys working here really went out of their way to get my bike rolling again, especially since they already looked all go to start with. Also great atmosphere very friendly.
May 13, 2025
Unprompted review
Brilliant bike shop with friendly staff
Brilliant bike shop with friendly staff! I came in with a rear hub issue after two mechanics quoted me over £200 to fix it. These guys ordered the right hub body, gave my bike a full service, adjusted the brakes, gears, chain, and saddle—all for just £90! They even included a 6-month warranty. Super helpful and honest—highly recommend!
May 8, 2025
Unprompted review
Highly recommend Fettle Norwich
I used Fettle for the first time this week when they serviced and repaired my two bikes. Fantastic service, friendly helpful guys and excellent value. Thanks guys!!
May 7, 2025
Unprompted review
Fixed bike no charge
Walked in at closing time-they knew immediately what was wrong with my bike and fixed it there and then with no charge -brilliant guys thank you -enabled me to complete the 232 miles of Rebellion Way
Thank you
May 1, 2025
Unprompted review
Friendly, helpful and knowledgeable
I have used Fettle a couple of times and found them super friendly, helpful and knowledgeable. They always go above and beyond. I love the fact that they quote you both for what is necessary for safety reasons and also for the things that need doing but are not urgent. That really helps if you're on a tight budget.
May 3, 2025
Unprompted review
Fettle sorted my bike after my wheel…
Fettle sorted my bike after my wheel hub was damaged and brakes not working.
Was surprised how quick they fixed my bike.
Great service.
April 24, 2025
Unprompted review
Fixed my flat in 12 mins
Had an emergency flat tyre situation and so i hadnt booked but they helped sort it out with in 12 minutes... so helpful and knowledgeable, highly recommend and would definitely go back and recommend :)
April 23, 2025
Unprompted review
Helpful and good value
Staff were friendly, polite, helpful and knowledgeable. Good value for money. Can't ask for much more!
April 22, 2025
Unprompted review
Extremely friendly and efficient…
Extremely friendly and efficient service. Very clear description of the work to be carried out.
April 16, 2025
Unprompted review
Popped into Fettle Norwich at the end…
Popped into Fettle Norwich at the end of a bikepacking trip, as had an issue with my rear tubeless tyre.
Brilliant service. Friendly, knowledgeable and helpful.
The two tecs were a credit to the company.
April 17, 2025
Unprompted review
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