Fever Reviews 

114,772
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 34,029 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the incredible live performances, amazing atmosphere, beautiful design elements, and exceptionally talented cast members across many highly engaging shows. People also mention that the team is very friendly and helpful, while ticketing and overall customer service consistently remain smooth and efficient. However, some people mentioned that parking can be quite expensive or difficult to find, and a few noted challenges with certain venue locations being far away. Additionally, a small group of customers experienced unhelpful or rude behavior from specific staff members during their visit.

What people talk about most

User experience

People report positive experiences with user experience, often highlighting the fantastic displays, great... See more

Product

Users describe positive interactions with product, highlighting top-notch performances, fascinating exhibits,... See more

Service

Clients share positive opinions on service, noting that it was exceptional, quick, and easy. Reviewers also... See more

Location

Customers consistently note positive experiences with location, highlighting that the venue was great and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top-notch performances and novel drink combos make "a night with Poe" a must-see for even the most casual Poe fan. Did not know what to expect at first, but the actors were also incredible singers whi... See more

Company replied

Rated 5 out of 5 stars

The exhibition far exceeded what I was expecting. Having a audio headset helped with further information about certain objects. The staff were friendly and helpful. The idea of following the *God's F... See more

Company replied

Rated 5 out of 5 stars

I'm blown away by the concept as a whole. What a fun and informative way of laying out just what made these serial killers think the way they did! I found myself PROUD of these actors for actually... See more

Company replied

Rated 5 out of 5 stars

The performers were amazing, they each put a lot of emotion into their piece. Each reading was unique. The atmosphere and ambience was great. The drinks were good, the last one was delicious. The... See more

Company replied


Company details

  1. Event Ticket Seller
  2. also in
  3. Cultural Tours Provider
  4. Museum
  5. Music Producer
  6. Night Club
  7. Wellness Program

Written by the company

Fever is the world’s leading tech platform for discovering culture and live entertainment, inspiring over 300 million people last year to discover the best experiences in over 40 countries. With a mission to democratize access to culture and entertainment in real life, Fever inspires users to enjoy unique experiences and events —from immersive exhibitions and sports to interactive theatrical performances, concerts, and festivals— while empowering its partners with data and technology to develop and expand new experiences worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

115K reviews

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Asks customers to review

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4.6

All reviews

(114,772)

61,751 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Telling the stories from the different…

Telling the stories from the different points of view was a nice take on the different serial killers. The serial killer perspective, the bar tender, the detective was all performed great.

October 28, 2026
Fever logo

Reply from Fever

We’re so glad you enjoyed the different points of view in the storytelling and that the serial killer, bartender, and detective performances all landed so well. Thanks for sharing such thoughtful feedback, and we hope you’ll join us for another Fever experience soon.

Rated 5 out of 5 stars

Amazing show

Amazing show, loved every bit of it.

October 25, 2026
Fever logo

Reply from Fever

So glad you loved every bit of the show! We’re happy this experience made such a great impression, and we hope you’ll join us for another Fever event soon.

Rated 1 out of 5 stars

I am still waiting for feedback

Good day

The event I was trying to book was specifically the Milk and Cookies event, as clearly indicated in the email below and the gift cards I received, which were intended exclusively for this event.
When I attempted to use the gift cards during the booking period yesterday morning, the system repeatedly displayed an error message, preventing me from completing my booking. However, I have now noticed that the app has converted these into ordinary gift cards, which is not what I intended or agreed to.

I am extremely disappointed with this situation. I purchased these gift cards with the specific intention of attending the Milk and Cookies event, and the system's failure prevented me from securing my tickets. I should not be disadvantaged financially because of a technical issue on your platform.

The gift cards are worth R6,000, which is a substantial amount of money. I therefore request that this matter be resolved urgently by either:

Refunding the full R6,000, or

Providing me with tickets to the Milk and Cookies event, as originally intended.

I do not want ordinary gift cards as a substitute for the event-specific gift cards I received.

Please investigate this matter, explain why the gift cards were converted, and advise how you intend to rectify the issue. I would appreciate a prompt resolution, as this situation arose from a technical failure beyond my control.

I look forward to your urgent response and a satisfactory resolution.

Fever
View in browser


Milk and Cookies Festival Johannesburg 2027

Ticket ID: 152768468

x 4 Gift Card - R1500
code:
150ZATMETC0MP5U
code:
150ZATMI55PXBK8
code:
150ZATMYK4KYBVZ
code:
150ZATNAKKR5ZPG

Download Printable Version

October 28, 2026
Unprompted review
Fever logo

Reply from Fever

Hello,
We’re sorry for the frustration caused by the difficulties you experienced when trying to use your gift cards for the event.
We’ve contacted you directly by email so that we can better understand the error you encountered and review what happened with your booking attempt.
Best regards,

Rated 5 out of 5 stars

Better than looking through a telescope

First virtual reality experience and it was fun !

October 28, 2026
Fever logo

Reply from Fever

So glad your first virtual reality experience was fun and even better than looking through a telescope! Thanks for sharing this with us — hope you enjoy more unique Fever experiences soon.

Rated 5 out of 5 stars

Ver easy to Shop

Ver easy to Shop, great option,

October 10, 2026
Unprompted review
Fever logo

Reply from Fever

Great to hear it was so easy to shop and that Fever was a great option for you. We’re glad you had a smooth experience, and we hope you enjoy more Fever experiences soon.

Rated 4 out of 5 stars

Pretty easy site to use.

Pretty easy site to use.

October 29, 2026
Unprompted review
Fever logo

Reply from Fever

Glad to hear the site was easy to use and made booking straightforward. We hope you enjoy your next Fever experience just as much!

Rated 5 out of 5 stars

I really loved this show..

Having 4 cocktails in 1.5 hours def enhanced the experience but this was an amazing experience...I'd love more of these, perhaps with some women killers

October 24, 2026
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Reply from Fever

So glad you loved the show and that the cocktails helped make the experience even better. We’d love to welcome you back to more Fever experiences soon.

Rated 5 out of 5 stars

Great customer service!

October 28, 2026
Unprompted review
Fever logo

Reply from Fever

We’re so glad to hear you had a great experience with our customer service! Thanks for sharing your kind words, and we hope you enjoy many more Fever experiences soon.

Rated 5 out of 5 stars

It was quite the experience I saw…

It was quite the experience I saw people cry some get excited, I was impressed with conviction pieces and reconstitutions of the crime scenes. The immersion part was absolutely fantabulous. Thanks you for a show down done with style.

October 24, 2026
Fever logo

Reply from Fever

We’re so glad the immersion and the crime scene reconstructions made such a strong impression. It’s wonderful to hear how powerfully the experience moved people, and we hope you enjoy many more Fever experiences soon.

Rated 5 out of 5 stars

Everything is great

Everything is great, the guide, the music, the environment, all the full experience

October 24, 2026
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Reply from Fever

So glad you enjoyed the full experience! It’s wonderful to hear the guide, the music, and the environment all came together so well. Hope you join us for another Fever experience soon.

Rated 5 out of 5 stars

Quick

Quick. Easy steps

October 28, 2026
Unprompted review
Fever logo

Reply from Fever

Glad it was quick and easy to book! We’re happy the Fever experience felt smooth from start to finish, and we hope you enjoy many more great moments with us soon.

Rated 4 out of 5 stars

Fun experience walking into the…

Fun experience walking into the unknown. We had no idea what to expect and were pleasantly surprised. 2 of the 4 actors, the ones that portrayed the killers, were fantastic! The other 2,although good monologues, were irrelevant to the storyline.

October 28, 2026
Fever logo

Reply from Fever

We’re so glad the experience surprised you in the best way and that the actors playing the killers stood out for you. Thanks for sharing your thoughts, and we hope you enjoy more unique Fever experiences soon.

Rated 5 out of 5 stars

Loved it!

We loved the atmosphere! The actors/staff were great and told a captivating story of Jack the Ripper. The drinks could have been better but that's the only negative. Great time! Hope they do another serial killer speakeasy next Halloween in New Orleans.

October 24, 2026
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Reply from Fever

So glad you loved the atmosphere and the captivating Jack the Ripper story! It’s wonderful to hear the actors and staff helped make it such a great time. Hope you enjoy many more Fever experiences soon!

Rated 5 out of 5 stars

Edgar Allan Poe Speaksy

The actors were passionate about their performance. Loved the performance. Would attend again.

October 28, 2026
Fever logo

Reply from Fever

So glad you loved Edgar Allan Poe Speaksy and felt the actors’ passion throughout the performance. We’d be delighted to welcome you back to another Fever experience soon.

Rated 5 out of 5 stars

Perfect Date Night

This was the perfect date night for something different. The music and ambience was perfectly relaxing and enjoyable.

September 18, 2026
Unprompted review
Fever logo

Reply from Fever

So glad Perfect Date Night made for such a relaxing and enjoyable evening. We’re happy the music and ambience helped create that special date night, and we hope you’ll join us for another Fever experience soon.

Rated 4 out of 5 stars

It’s really beautiful in the inside

It’s really beautiful in the inside. Was able to take good photos with my kids. Your seeing this big giant fish tank but in different views. It’s actually great to see all different kinds and amazing how huge they are. Wish there a bit more activity’s for kids can be able to do.

October 28, 2026
Fever logo

Reply from Fever

It’s wonderful to hear you enjoyed the beautiful interior and got some great photos with your kids. We’re glad the giant fish tank views made the experience so memorable, and we hope you’ll join us for more Fever experiences soon.

Rated 5 out of 5 stars

Made me uncomfortable

Made me uncomfortable. Nothing I would change.

October 28, 2026
Fever logo

Reply from Fever

We’re glad the experience left such a strong impression, even if it made you uncomfortable. Thanks for sharing your thoughts on the event, and we hope you’ll find another Fever experience that’s more your style soon.

Rated 5 out of 5 stars

Easy to book and navigate.

Easy to book and navigate.

October 28, 2026
Unprompted review
Fever logo

Reply from Fever

Glad to hear booking and navigation were easy for you. We’re happy Fever made the experience smooth, and we hope you enjoy many more Fever experiences soon.

Rated 5 out of 5 stars

Great actors wonderful cocktails!!

Great actors wonderful cocktails!!
Fantastic evening. Would do it again!

October 28, 2026
Fever logo

Reply from Fever

So glad you had such a fantastic evening and enjoyed the great actors and wonderful cocktails! We’d love to welcome you back to another Fever experience soon.

Rated 5 out of 5 stars

The cast was supberb would go again in…

The cast was supberb would go again in a heartbeat.

October 24, 2026
Fever logo

Reply from Fever

So glad the cast made such a strong impression and that you’d go again in a heartbeat. We’d love to welcome you back to another Fever experience soon.

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