Fgsfurnishings Reviews 

First time I have purchased from them. Great price. Called me less than two hours after placing order to arrange delivery. Delivery arrived in perfect condition less than 24 hours after order placed at no additional cost. Great service all round.

Avoid this company at all costs. Ordered a mattress and received an email next day to say it was discontinued and offer me alternatives. I politely declined and requested a refund. The refund was requested on the 5th or April. After 4 or 5 phonecalls being promised it would be sorted right away I gave up and launched a PayPal dispute. Was again promised it would be sorted through PayPal messaging from the company. Nothing happened so I had to escalate and finally was advised i would get my refund on the 30th of May through PayPal. Worst shopping experience I've ever had.

Excellent service from start to finish. Mattress delivered today can’t wait to go to bed tonight.

Really good rest assured pocket orhto mattress - shop phoned me to confirm they had one with in stock and ok to proceed with delivery.
Arrived as expected.
This is the 2nd mattress from this company from the rest assured range and will buy again.

We ordered a Silentnight mattress through FGS from the Sleep shop, it advertised a two man delivery to the room. When the order went through there was no order confirmation email, I had to phone and see if the order had gone through. When we received the email confirmation it stated a one man delivery to the door, I had to lift the mattress of the van with the driver and carry into the house. The price was the lowest we found but just need to be honest.

Bought a headboard, it didn’t fit the bed. Returned it, using the company’s own couriers. Despite chasing I have heard nothing - 3 weeks and counting! Will be contacting my credit card company to dispute the payment. Cannot recommend this company

Very bad experience with this company. I was expecting a 2 hour delivery slot, with a 2 man team delivering to a room of my choice on a day when i was juggling taking kids to school, moving my 80 year old dementia-suffering mum and dad, and picking up kids again. Instead i was told on the day it would be a 1 man delivery to the front door anytime between 8 and 6. One man turned up, beckoned me to the van because the mattress was "too heavy" and i had to unload it myself, hurting my back in the process.
Fgs or sleepshop claim this was the delivery i requested, and that i'd been offered the 2 man, 2 hour window option but i'd declined!! (why would anyone opt for the 1 man service??)
Fgs refuse to accept any liability for the couriers they employ; they've basically washed their hands of the whole disaster. Never again!

Excellent product - I bought a mattress, very well advised. Speedy delivery. No issues at all.

Ordering pillows from this company has been an absolute hash-up from start to finish. Ordered them November 2020. There were initial delays with the pillows due to Dunlopillo company takeover by Relyon, which was not the fault of FGS, but the continual misinformation about delivery dates repeatedly given to me by FGS, was very frustrating and left me hanging on unnecessarily for months waiting for delivery. If they had been truthful about the deIivery due date, or lack of, I could have cancelled the order and shopped elsewhere. I finally received the pillows in April 2021, but they had multiple faults. FGS/The Sleep Shop refused to take responsibility for this and would not accept returns/refund. They said that they had to pass the matter onto Relyon the manufacturers. Even though I had sent photos of the faults, Relyon refused to do anything about the matter and refused return of the pillows. After I had sent more photos, showing the gouges, holes and tears in the latex (one tear was at least 10cm long), they offered replacement pillows and return of the faulty ones, but that I would have to wait another 4-6wks for them to be sent out as FGS were waiting for more stock (at that time Amazon were offering delivering within 2dys). I was told clearly that the returns would be picked up when the replacement pillows were delivered, but that didn't happen (more misinformation). I am now waiting for FGS to get back to me to arrange pick of the returns, which will mean me waiting in for another day.
Long delays, repeated misinformation, unreliable service, poor returns policy. I would definitely not recommend this company.
Note: Have waited in twice now for the faulty pillows to be collected, without success, so will have to wait in for a third time.

We purchased a bed frame and a set of 'matching drawers' from FGS.
The delivery was late (manufacturer was blamed) and then when the product arrived, the drawers are too short for the underneath of the bed, leaving an unsightly large gap, whereas on the website image they fit perfectly.
Contacted them for support - they once again blamed the manufacturer and state that there is nothing then can do. Currently contacting my card issuer to start a chargeback. AVOID.

AVOID! Lied and made false promises about delivery times to get my order. Now weeks late and they can't be bothered. My poor daughter literally has clothes in piles over her floor while we wait. She is autistic and living like this is incredibly upsetting for her. But do FGS give a toss? No. They've got my money so job done as far as they are concerned. USE ANOTHER COMPANY FOR YOUR ORDER!!!

Brilliant service and the item ordered was delivered days after the order was placed. Great price and could not be matched by any other company.

I placed an order on February 12 for 2 pillows and paid £119.99. When the order confirmation came back it stated that the pillows would not be in stock for 5-6 weeks at which point I contacted FGS to cancel my order and request a refund. The person I spoke to on the phone told me that actually the pillows would be in on February 22 and they would post them out to me which I took in good faith. By March 2 I had received no pillows and no update so I contacted FGS again by phone and cancelled the order and demanded a refund. I was told the refund would be back in my account within three working days. I also received an email from Matthew on the same day confirming the cancellation of my order. When the money did not appear by March 5 I rang again and was told it was within 5 working days and would be in my account by Tuesday March 9. On Tuesday afternoon (yesterday) there was no sign of the money. I asked to speak to the person in charge and was put through to Matthew who told me he would deal with it personally that afternoon and confirmed our conversation with an email stating "If the refund has not been sent this will happen this afternoon." I will wait to see if the money appears. Matthew has forwarded an email this morning with a copy of the refund paper work so let's hope this is the end of the saga. I only wish I had read the reviews on this site before making my order.
PLEASE DO NOT BUY FROM THIS COMPANY

Absolutely shocking customer service! I ordered a matress on 30/11/20. I received an email on 6/12/20 to say it was no longer in stock and would I like something similar. I politely declined and cancelled my order and was promised a refund (of over £500) After 10 weeks of endless phone calls, many emails, I received my refund today. This was awful customer service. I ended up having to go down the legal route through my credit card company. Every employee I spoke to was polite and charming and promised to look into it but nothing happened. Useless - except for Tracy who took ownership of it today and sorted it. Sadly 10 weeks too late.

I ordered a mattress on 25th Jan and was told it was due on the 28th Jan, the delivery company had no contact so I called FGS to ask what was happening, the lovely woman on the other end of the call said she would chase it up. On the 1st of Feb (I was at work) I got a call from the delivery driver saying he could not get up my street and wasn't willing to deliver my mattress. He told me he had a lorry and couldn't drive up the street, (I admit my street is narrow but the bin lorry's easily come along and empty bins) He also said he was not willing to lift it to the front door as it was up some steps (raised ground floor flat) (FGS were already informed of this and said it would not be a problem). I had to call a neighbour and ask then to go and give the guy a hand to carry the mattress along the street which thankfully he did otherwise I would not have my mattress, my neighbour then told me that the delivery driver did not have a lorry but a Luton van which is extremely more than capable of driving down my street (I've done it myself on a few occasions). I feel FGS did try and provide a good service and happily chased things up, but unfortunately they were MASSIVELY LET DOWN by the lazy, can't be bothered, I don't want to help you COURIER. FGS if you say it will be delivered to the front door make sure the courier company will do that.

Unfortunately similar to the numerous reviews below. Ordered a dunlopillo from this company in November 2020 and still not received. Continuously have to chase and get vague answers in return, keep being told a shipment is coming in every time I message. Am now requesting a refund as still no pillow and no date to expect. Completely unacceptable service, will not be using again and will be letting others know not to use this company.

I ordered 2 Dunlopillows at the beginning of October and was advised to wait 3 weeks before calling FGS to see where my goods were. I never received them and called the company. I was advised they didn’t have the goods and they would be delivered by end Oct. again, nothing. This has happened at least 4 times and I have called in numerous occasions to find out where my goods are. I was last advised I would receive them on 7th January and to date I still don’t have the goods. No one ever contact me to inform me of what is going on and I constantly have to chase. I just tried calling again today and the office is closed.

I would never recommend this company to anyone. I am so very disappointed.

Following an awful experience with trying to sleep on a mattress from another supplier (Emma Mattresses UK) we decided to order a new one after less than two years use! We ordered it on line from FGS over this weekend and it was delivered first thing this morning (Tuesday) by a one man delivery service to the ground floor of our house. We were delighted with the service although we can't comment upon the quality of the mattress just yet as we haven't tried it! We've currently got four big fellas in my house (hubby and three young adult sons) so didn't require the free two man delivery option to manoeuvre the mattress upstairs to the bedroom but I'd understood in my conversation with FGS that this may have led to a longer lead in time for delivery - something to be aware of.

I was slightly nervous buying a mattress online that we had never tried but we stuck with our previous brand and we knew technically what we wanted. Having carried out some research I came across Beds 24/7 (part of the FGS furnishings group). They had the best price available and the site stated stock available (Nov 2020). Having confirmed availability over the telephone I placed the order online. From order to delivery I found the communications to be excellent, delivery was as stated, item (mattress) was very well packaged (even the courier commented!) and the mattress so far is great! If I had any criticism it would be the e-tail side of things (information on the emails not corresponding to the order e.g. delivery info) but this was easily rectified by a quick email - TBH for a 'local' business (not local to me) they have outshone some of the big chains (yes I visited/used them also). Keep up the good work! Many thanks.

I have nothing but good things to say about this company, mattress was ordered at a fantastic price and it did state 3 weeks on the order as it was on a delay. Within 3 weeks it was delivered as promised by two exceptionally helpful delivery drivers who called with a time slot and even took the mattress upstairs to the bedroom and unwrapped it for my mother who is 79. Thank you very much guys I will be ordering from you in the future.