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FH Reviews 765

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TrustScore 4.5 out of 5

4.6

Fitness and Nutrition Service
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Review summary

Created with AI, based on recent reviews

Evaluating 548 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the pleasant and professional interactions with the staff. Customers found the staff to be knowledgeable, patient, and attentive, making them feel comfortable and at ease during their consultations. The overall service is frequently praised for its efficiency and clarity, with many appreciating the straightforward process and informative explanations provided. However, some customers also noted significant issues with the product and customer service, experiencing delays, incorrect medication shipments, and difficulty getting their concerns addressed. These reviewers reported a lack of communication, unhelpful support, and a frustrating, time-consuming experience when trying to resolve problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting that providers... See more

User experience

Users describe positive interactions with user experience, consistently finding the online process easy,... See more

Service

Reviewers mention positive feedback about service, with many finding the online visits easy and efficient,... See more

Product

Consumers find product experiences to be ambiguous, with some expressing excitement to try the product and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This process has been very pleasant everything has been done from the comfort of my own home. The intake appointment was kinda early at 5:00 am but hey the Dr made a great alarm clock, and was not at... See more

Rated 5 out of 5 stars

Dr. Hong was very kind and approachable. He explained the process of taking the medication very clearly as well as the potential side effects and things that I can do to lessen them should they occur.... See more

Rated 5 out of 5 stars

Such an easy experience. I made my appointment the same day and my doctor was on time, friendly and knowledgeable. He answered all my questions and did not make me feel silly for some of my questions... See more

Rated 5 out of 5 stars

My Doctor was informative, patient, and descriptive. He answered all my questions and put me at ease in this very hard to admit process. That I am out of shape , and maybe a little ashamed of my body... See more

Company details

  1. Fitness and Nutrition Service
  2. Pharmacy

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

765 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

AWFUL!

Jennifer Strickland was amazing! It was quick and painless- she answered all of my questions and was a breeze to work with!

I have to edit my review. Dr. Strickland was amazing, the customer service team was NOT!! I was offered a special price for a tirzepatide subscription, but my account was accidentally set up for semaglutide. No big deal, Dr.Strickland just said to get ahold of customer support and they would change it. Ultimately, they said they would update the account but the price would change and the deal would no longer be honored!! It was the entire reason that I signed up! I have attempted to cancel my account several times and asked for a refund (as I did not use, or receive any product) and it has been several days waiting for their “escalation team” to get back to me. They do not operate their business with any sort of integrity whatsoever.

August 17, 2025
Unprompted review
Rated 5 out of 5 stars

Such an easy experience

Such an easy experience. I made my appointment the same day and my doctor was on time, friendly and knowledgeable. He answered all my questions and did not make me feel silly for some of my questions. I walked away from the appointment feeling even better about my decision to move forward with FH.co

August 13, 2025
Unprompted review

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