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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, noting that they are always happy to assist and provide excellent service. Many people highlight the exceptional customer service, appreciating the personalized approach and the smooth management of their properties and inquiries. Consumers frequently mention the team's responsiveness and their ability to handle issues promptly and effectively. However, some customers also noted significant dissatisfaction with the company's communication and response times, describing experiences of being ignored or receiving conflicting information. A few other people also felt that the company demonstrated a lack of professionalism and competency, particularly concerning issues like deposit returns, property maintenance, and inaccurate financial demands.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent, professional, and... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the team's helpfulness,... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers praise the prompt and responsive... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers praise dedicated contacts for their... See more

Based on these reviews

Rated 5 out of 5 stars

Good quality estate agents from a Renter perspective. Very communicative, always happy to help getting problems sorted once raised. When we had issues with one of their contractors for maintena... See more

Company replied

Rated 5 out of 5 stars

I bought a flat through FHP and have rented well with them for over six years. Their support has been particularly helpful as I live overseas - advising on rent increases and dealing with fixes/admin... See more

Company replied

Rated 5 out of 5 stars

Jimmy from FHP living was extremely helpful and always a phone call away when we was looking for our next house. The process was very simply in comparison to others I have had in the past and the hous... See more

Rated 5 out of 5 stars

I have always felt that my properties are being well managed by FHP Living and in particular with respect to the following: 1. They are meticulous in giving advice and getting my approval for any... See more

Company replied


4.3

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fully managed service

FHP have provided me with a fully managed service for over 10 years. Support with recent legislative changes has been excellent and advice regarding any leasing, tenant related issues or property repairs is always readily available. Zofia has been particularly helpful in recent months and it is much appreciated

April 10, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Dear Mr Adams,
Thank you for your kind words and for trusting FHP with your property over the past 10 years. We’re delighted to hear that you’ve been happy with our fully managed service and that our support through recent legislative changes has been valuable to you.

It’s especially great to know that Zofia has been able to assist you so effectively in recent months.

Kind regards, FHP Living.

Rated 5 out of 5 stars

Great end to end service and brilliant property management

Really clear information on what needs to be done to maintain the property whilst taking accountability for delivering on fixing any issues in a timely manner. Alex - our property manager - has been excellent throughout the whole process of listing, renting and then maintaining our relationship with our tenant. FHP and in particular Alex have made our first experience of letting a property simple and painless from start to finish.

March 16, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Thank you so much for your kind words. We’re delighted to hear that you’ve had such a positive experience with our end-to-end service and property management.

It’s great to know that the guidance provided has been clear and helpful, and that any issues have been handled promptly. We’ll be sure to pass your feedback on to Alex; she will be delighted to hear how much you’ve appreciated her support throughout the entire process.

We’re especially pleased that your first experience of letting a property has been smooth and stress-free. Thank you again for your trust in us, and we look forward to continuing to support you in the future. Kind regards, FHP Living

Rated 5 out of 5 stars

Best estate agent for Renters IMO

Good quality estate agents from a Renter perspective. Very communicative, always happy to help getting problems sorted once raised.

When we had issues with one of their contractors for maintenance works, we raised with them and they got onto the contractors instantly to resolve the problem.

If you're looking to rent, I would recommend looking for a property through FHP. I've dealt with other agents and FHP from my experience are a head and shoulders above the rest.

Special shout out to Jimmy Knowles who handles the property we rent; lovely bloke, always happy to help and a credit to the company.

March 9, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Thank you so much for the kind words and for taking the time to share your experience. We're pleased to hear that you've found the team communicative and helpful, and that any issues have been addressed promptly.

We're especially glad Jimmy has made such a positive impression – we’ll be sure to pass on your shout-out to him. Feedback like this means a lot to us and motivates the whole team to keep delivering the best possible service. Kind regards, FHP Living

Rated 5 out of 5 stars

High degree of satisfaction with FHP's management of my properties

I have always felt that my properties are being well managed by FHP Living and in particular with respect to the following:
1. They are meticulous in giving advice and getting my approval for any repairs over the agreed level.
2. They appear to have a large number of general and specialised contractors available to carry out work and the prices achieved seem to be very reasonable. The control and monitoring of the quality and execution of agreed repairs is impressive.
3. They are very responsive to my requirements and concerns.
4. The ongoing interaction with them functions very well and handover between FHP employees runs very smoothly in cases of absence.
5. An impressive and long record of finding suitable tenants at the best market rents achievable

March 4, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Dear Anthony,
Thank you for your kind and detailed review. We really appreciate you taking the time to share your experience.

It’s great to hear that you feel your properties are being well managed and that our approach to repairs, contractor management, and communication has met your expectations. Providing clear advice, maintaining strong relationships with reliable contractors, and ensuring smooth day-to-day management for our landlords are all very important to us.

We’re also pleased that our team’s responsiveness and continuity of service have stood out, along with our success in securing suitable tenants at strong market rents.

Thank you again for your continued trust in FHP Living

Rated 5 out of 5 stars

FHP Living - excellent

We have been using FHPliving for many years and have always had excellent service. They are dynamic and proactive, always keeping on top of things.
Alexandra and the team a friendly and efficient and a joy to deal with. Cannot recommend them highly enough.

March 4, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Dear Nigel,

Thank you for your wonderful review and for your continued trust in FHP Living over the years. We truly appreciate your kind words.

It’s great to hear that you’ve had such a positive experience with our team. Alexandra and everyone at FHP Living always aim to provide a proactive, friendly, and efficient service, so your feedback means a lot to us.

Thank you again for your recommendation and for being a valued client. We look forward to continuing to support you in the future.

Rated 5 out of 5 stars

Makes things simple from afar

I bought a flat through FHP and have rented well with them for over six years. Their support has been particularly helpful as I live overseas - advising on rent increases and dealing with fixes/admin requirements. More recently, Toby has helped minimise gaps/fuss between tenants and facilitated local licensing requirements - the latter with support of other dedicated team members.

March 4, 2026
Unprompted review
FHP Living logo

Reply from FHP Living

Thank you so much for your kind words and for trusting FHP with your property over the past six years.
We’re delighted to hear that our team, and especially Toby, has been able to support you effectively.
Your feedback really means a lot and motivates us to keep providing seamless service for all our clients. Best Wishes, FHP Living

Rated 5 out of 5 stars

Great Service

FHP staff have been tremendous in the 10 years I have been renting out my apartment. They provide a first class service and are on top of their business.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Supportive Feedback

Libbie has been our Property Consultant for some time now and has always been available to deal with any queries, no matter how small or large. Her manner is professional and courteous. She has in depth knowledge of rental properties, policies and procedures. We have always had confidence knowing Libbie is on the end of the phone to support us with our properties.
Thank you Libbie and FHP Living for your continued services.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service from the whole office. Answer emails immediately and nothing is ever too much trouble, I would highly recommend! Especially Catherine Cooper and her team!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

For over 10 years FHP have managed…

For over 10 years FHP have managed property for my wife and I during that time there has never been an occasion where their service has been less than excellent
Sheryl Grundy is our dedicated contact at FHP her commitment and care for our interests and those of our tenants is exemplary
We have no hesitation in commending FHP to potential landlords or tenants

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Zofia

Securing a tenancy with FHP has been such a straightforward and seamless process. Zofia has been super helpful along the process and is always at the other side of the phone for all my queries.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

My experience working with FHP

FHP are extremely professional and have catered for all my requirement's in a timely manner to my satisfaction. I can highly recommend them.
Alex who is one of my main contacts is super efficient and a pleasure to work with.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional, efficient and communicative. As a landlord, Armani and the rest of the team have been great at managing properties for us

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Thoroughly professional

I have been dealing with FHP for many years now and have always received a first class service. They are prompt and responsive in all business dealings. A big shout out to all the staff for their continued help and support. Absolute professionals.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I am a landlord who has been using FHP…

I am a landlord who has been using FHP Living at the Weekday Cross office in Nottingham . They have always found me excellent tenants and given personalised advice when needed . My contact person is Zofia who is exemplary in moving around keys forwarding messages to tenants and giving all round excellent advice . I have even had a phone call this week to discuss the Renters Rights Act . Excellent .

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from FHP

I have 3 properties managed by FHP and my experience with them has been excellent. They are very professional, efficient, courteous, and friendly. I deal with Zofia and Alexandra and they give top class service every time. Nothing is too much trouble and they always respond to my emails and phone calls straight away. They are a pleasure to deal with. I recommend them highly.

February 27, 2026
Unprompted review

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