If you live in Dundee and are connected to the cityfibre network, then Fibrecast is the only option as far as I am concerned. Personal service is commonplace at fibrecast. Only had to speak... See more
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After years of haggling with stealth price rises from virgin and having to deal with Thier abysmal foreign call centre. I decided to go with fibrecast the city fibre guys installed the service with no... See more
Went with fibrecast in Feb 2024 , Service has been restored and all devices are working as should be , Thank you for coming out and sorting out the problem .. So far so good and hope it’s now fina... See more
I've been with Fibrecast for over 18 months now, on the 300Mbps tier. Their pricing is good, the initial installation was seamless and I've not had a single issue since installation, just a rocksolid... See more
Company details
Written by the company
Dundee’s own full fibre optic internet service provider. Bringing lightning quick broadband speeds along with lightning quick customer service.
Contact info
United Kingdom
- 03331 123090
- info@fibrecast.uk
- fibrecast.uk
Great fibre service
We lived in a house with no fibre for 4 years until Fibrecast came into the area, they were efficient with their service and we are very happy with the package and fibre service they have provided.
November 20, 2022
I like the local nature of the…
I like the local nature of the business, and the fibre just works and todate no issues.
November 20, 2022
The reception is rubbish in my house…
The reception is rubbish in my house and can’t get hold of anyone about it
November 20, 2022
Reply from Fibrecast
Hello Shona, thank you for taking the time to post a review. We have checked and cannot find any record of you contacting us either by phone or email to discuss this. Please email us at info@fibrecast.uk and we'll arrange for someone to come out and have a look at what can be done for you.
Fibrecast- Dundees local superfast broadband provider
Since I changed from old copper Broadband to Fibrecast super broadband I have had an excellent service with no buffering. Even during installation when they lifted my monoblock to place the cable underground to the street was done professionally and you’d never know it had been lifted. The aftercare has been excellent with any queries dealt with immediately
November 20, 2022
Great service great staff cannot fault…
Great service great staff cannot fault the squad!
November 3, 2022
OK. But watch out for dropouts.
Installation was simple.
Speed is OK, but there are dropouts.
Daily there are half a dozen dropouts of up to a minute. This disrupts streaming/zoom and other connection-sensitive operations such as online banking and shopping.
November 20, 2022
Reply from Fibrecast
Hello Janus, thank you for taking the time to post a review.
In regards to the dropouts you are experiencing, this is not normal behaviour so we are going to run some diagnostics on your connection to try identify where the issue might lie. We will be in touch with our findings in the next few days.
The customer service was great.
The customer service was great - you talked to a real person and if you raised an issue, company policy is that the person that you make initial contact with is the one that deals with the problem until it is sorted. I had two problems. 1. CityFibre did not recognise that they had installed broadband up our street and Fibrecast helped to solve the problem. 2. When the fibre was brought into the house, the router had to be situated in a room with solid brick walls on all sides. We got 150 Mbps straight away, but in some areas of the house, the wifi was slow. My contact person with Fibrecast came round to the house with a booster and ensured that it was situated in the best position to solve the problem. We now have almost 150 Mbps in all areas of the house.
Fibrecast is a local company in Dundee, using them as a provider supports our local economy. They are also very good value.
October 14, 2022
Fantastic local company with great…
Fantastic local company with great customer service
November 19, 2022
Great customer service!
Great customer service with fast responses. Fast network speeds with very reasonable pricing.
November 19, 2022
Great customer service
Great customer service, friendly and helpful. Reasonably priced with fantastic speeds - great for power users like myself who need fast speeds
November 19, 2022
Rocksolid performance, great customer service, competitively priced
I've been with Fibrecast for over 18 months now, on the 300Mbps tier. Their pricing is good, the initial installation was seamless and I've not had a single issue since installation, just a rocksolid connection - you couldn't ask for more! I just feel sorry for people that live outwith their service area as you're missing out! :)
November 19, 2022
Excellent from first enquiry
Excellent from first enquiry, through installation and great service.
November 19, 2022
Really helpful customer service
Really helpful customer service. Personal touch. Very reliable service.
November 4, 2022
Top Tier Service
I needed a reliable replacement for poor mainstream services and I was nothing short of blown away. From helpful pre-sales support to a super fast installation, the service has been top tier from day one.
October 5, 2022
I have had zero issues
I have had zero issues with speed or service since joining and they were very helpful with setting up on router that wasn’t the supplied one which was sorted in one call
July 5, 2022
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