No internet for 4 days now. No help from Fibrehop. They keep telling us it is the router. Apparently, they were taken over by Zen on 1st September when our problems started. They are now telling us to... See more
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Outstanding ISP who I will sadly miss when I move onto my new home where the landlord won't let me give access.. Been with FH from the outset when they started in Milton Keynes and Helen, (CX Man... See more
Company replied
The installation process was straightforward. My cable to my top floor flat was done overhead from the nearest telephone pole, so there was no digging involved and only took 45 minutes to set... See more
Company replied
Excellent customer service from Helen rearranging my installation when there was an issue getting the fibre connection to my property. Since go live the service has been rock solid although I've had... See more
Company replied
Company details
Written by the company
Here at Fibrehop, we believe in full-fibre for all. With an affordable, world-class internet service, we’re bringing the gigabit revolution to homes across the UK. Now live in Milton Keynes, Swindon, Leicester, Gloucester, Cheltenham, and available soon in Bath! Fibrehop will change the way you live and work. With so many of us now planning to work at home more often, Fibrehop connections enable you to make video calls, download files and run office VPN connections seamlessly and without interruption. With Fibrehop everyone can connect simultaneously. Gigabit fibre technology means that you can say goodbye to frozen video calls or painfully slow uploads when you’re trying to hit a deadline. What makes Fibrehop different? We use CityFibre’s new state-of-the-art full-fibre network to deliver a lightning-fast connection to your home. Unlike ‘superfast’ part-fibre, part-copper broadband, Fibrehop provides only 100% pure fibre. You’ll get ultra-fast, ultra-reliable broadband - that’ll stand up to even the most data hungry households. That means you and your family can work, stream and game without limits. With free installation, just £36 p/m & no price hikes guaranteed, we are your trusted local internet service provider. www.fibrehop.com For life without limits.
Contact info
United Kingdom
- team@fibrehop.com
- fibrehop.com
3.5
Average
121 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good product prompt service
March 13, 2023
Reply from Fibrehop
Hi John, thanks very much for your review - we're glad you're happy with the service!
Team Fibrehop
Good fast reliable
March 13, 2023
Reply from Fibrehop
Hi Arun, thanks so much for leaving us a review!
Team Fibrehop
Internet is fine
Internet is fine, but when trying to watch catchup TV like itvx, BBC etc is really slow.
March 13, 2023
Reply from Fibrehop
Hi Vincent, thanks very much for leaving us a review! You shouldn't be experiencing slow speeds when streaming catch up TV. Our customer experience team has been in touch with you to see if we can help get this resolved.
Thanks,
Team Fibrehop
Excellent service and amazing broadband…
Excellent service and amazing broadban. customer service is 10/10
Broadband as it should be
March 6, 2023
Reply from Fibrehop
Thanks very much for your review Mr. Sarpal. We're happy to hear that you rate our customer service!
Team Fibrehop
Great service from Helen and the team at Fibrehop…
Great personal service so far right from the moment the order was made and now the first 3 months!
A few ‘drop-outs’ & probably an extension wifi required for part of house. All in all great service!!
March 13, 2023
Reply from Fibrehop
Hi Jerry, thanks so much for the 5* review - we're glad you're enjoying the service! Depending on the structure and layout of your home you may need an extension - if you need help with this we can introduce you to one of our local IT support partners, just email us at team@fibrehop.com
Thanks,
Team Fibrehop
Excellent service with a wonderful customer support
Great service. Excellent and friendly support from the lovely Helen. She is a real credit to the company and deserves a huge pay rise. Great price for gigabit broadband.
March 13, 2023
Reply from Fibrehop
Hi Dominic,
Thanks so much for your review and lovely feedback on Helen. We think she's pretty awesome too!
Team Fibrehop
Reply from Fibrehop
Hi Luke, thanks very much for your 5* review!
Team Fibrehop
good service
good service, online portal wont let you upgrade or downgrade that would be good to see
March 13, 2023
Reply from Fibrehop
Hi Kevin,
Thanks so much for your review and your suggestion for the portal - we're continually making updates to the portal so we'll share this feedback with our development team!
Team Fibrehop
Real people!
What a pleasure to deal with some real people for a change, instead of the soul-destroying call centres that your competitors favour. Thank goodness! I would recommend Fibrehop to anyone for that alone.
November 22, 2022
Reply from Fibrehop
Hi Steve,
Thanks so much for your review, we're glad that you feel that way as our ethos is "real broadband from real people"! And please do recommend us to your friends (don't forget about our refer-a-friend scheme!) :)
Team Fibrehop
Fast reliable and competitively priced.
March 13, 2023
Reply from Fibrehop
Hi Ruby, thanks so much for your review!
Team Fibrehop
Top quality service and the personal…
Top quality service and the personal touch all the time!
March 13, 2023
Reply from Fibrehop
Hi Sean, thanks so much for your review. We strive to deliver the personal touch! Glad you're enjoying the service.
Team Fibrehop
Reply from Fibrehop
Hi Nigel,
Thanks so much for your review - we're glad Bob was able to help and that you're enjoying the service!
Team Fibrehop
Reply from Fibrehop
Hi Vamsi,
Thanks so much for your lovely 5* review!
Team Fibrehop
Excellent provider
Great reliable service.Helen is always on the ball if there is a problem which are few and far between.
March 13, 2023
Reply from Fibrehop
Hi Paul, thanks so much for your review!
Team Fibrehop
Reply from Fibrehop
Hi Aamir, thanks very much for leaving us a review!
Team Fibrehop
it seems reliable at the moment
March 13, 2023
Reply from Fibrehop
Hi Dave, thanks very much for the review - we're glad you're finding the service reliable!
Team Fibrehop
The Fibre broadband has 100% reliable…
The Fibre broadband has 100% reliable and no drop out in connectivity.
Very happy with the service
March 13, 2023
Reply from Fibrehop
Hi Mohammad, thanks so much for your 5* review!
Team Fibrehop
Reply from Fibrehop
Hi Mark, thanks very much for leaving us a review!
Team Fibrehop
Very good ISP
Very good ISP. There have however been a couple outages, but these were dealt with as quickly as possible. One of these was on Christmas Day 2021 and they had to send technicians to a data centre somewhere to sort it, which they did in reasonable time. Otherwise the connection is fast and rock solid. It’s also great to have a named local support contact. I have her mobile number and could call direct, although I haven’t. Night and Day for support compared to the likes of the horrendous Vodafone or BT call centres.
March 13, 2023
Reply from Fibrehop
Thanks very much for the review, Mr. Hevey! While outages do happen across all broadband networks from time to time, we strive to tackle them immediately and get our customers back online as soon as possible. We're very happy to hear you're pleased with the customer support!
Team Fibrehop
Been using for over 1 year excellent…
Been using for over 1 year excellent product and service.
March 13, 2023
Reply from Fibrehop
Hi Michael, thanks so much for the review! We're glad you're enjoying the service.
Team Fibrehop
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