Had an issue and when I called Fibrely after an automated question to get me to the right team, line was very quickly connected to an operator who in my case was Trisha. Polite and very helpful the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mathew ( tech dept) was brilliant. Been having issues with connectivity and the router since installed. Seems the BT engineer didn't advise or update the Firmware? After going through various setting... See more
Company replied
I was unsure about joining Fibrely at first as I hadn’t heard of them before. When I first got the WiFi, I had an issue with the password not working, which was frustrating. However, I called their... See more
Company replied
Company details
- Internet Service Provider
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
UK nationwide ISP offering super speedy simple great value full fibre broadband. Our commitment is to provide exceptional value, lightning-fast spends, and top-notch customer service. All our broadband products are unlimited, and we offer download speeds from 80MB to 1000MB.
Contact info
United Kingdom
- 0330 822 42 64
- hello@fibrely.co.uk
- fibrely.co.uk
4.3
Excellent
840 reviews
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Resolved issue and helped optimise…
Resolved issue and helped optimise speed, thanks mark!
March 16, 2026
Unprompted review
Reply from Fibrely
Hi Michelle,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Very good experience!
Lloyd was extremely helpful, friendly and patient when helping me with my router issues. He was clear and concise with his instructions he gave me, and managed to sort my issue out over the phone which I am extremely grateful for. I would highly recommend calling Fibrely if you have any issues they are very kind and well mannered and will sort your problems out in no time!
March 17, 2026
Unprompted review
Reply from Fibrely
Hi Valued Customer,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Quick to answer call
Quick to answer call, clear and very helpful - I spoke to Mark
March 16, 2026
Unprompted review
Reply from Fibrely
Hi Lorna,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Called after our wifi broke on Friday…
Called after our wifi broke on Friday and an engineer was sent out Monday (not the fault of Fibrely, it was Open Reach who didn’t have available engineers over the weekend). I called again today after the engineer came out to fix the issue as the wifi router then also had some issues. Managed to speak to a human straight away, and Mark was extremely helpful with every step of the process of getting it fixed. He walked me through each stage, was clear in his explanations and didn’t rush me. Even the engineer commented on how good the customer service was! Mark also managed to get us some account credit for the days we were without internet. Very pleased with the friendly and efficient customer service. Thank you!
March 16, 2026
Unprompted review
Reply from Fibrely
Hi Georgia,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Matthew was great
Matthew was great. I had been without internet for 24h called first thing in the morning and got put through the trouble shooting person to help. Matthew sorted the whole thing in less than 10 min. And even helped me create a separate guest WiFi.
March 16, 2026
Unprompted review
Reply from Fibrely
Hi CPD Rocha,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Mark was excellent and patient and…
Mark was excellent and patient and guided me through getting my broadband working again thank you!
March 14, 2026
Unprompted review
Reply from Fibrely
Hi Marcia,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
We were having problems connecting.
We were having problems connecting to our external cameras. We spoke to Mark who was a great help and got us up and running in no time with clear instructions. Thank you
March 14, 2026
Unprompted review
Reply from Fibrely
Hi Kealie,
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Go with literally anybody else
Absolutely disastrous. Two weeks since ordering and a week since installation and we are still without WiFi. Impossible to get a straight answer, blame keeps getting passed off to Openreach which I see is a recurring theme in this thread. Have called and contacted and cannot get proper help and service for love nor money, just 'we don't know when it will happen but it will happen". Keep getting told we will get a 'bill credit' of an unspecified amount as recompense for this absolute shambles. We both work in healthcare and have to somehow find ways to be at home for an entire half day for an engineer to show up - if they do show up! Avoid, avoid, avoid.
March 13, 2026
Unprompted review
Reply from Fibrely
Hi Marnie,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Lloyd helped me check my Direct Debit…
Lloyd helped me check my billing details and then pay my direct debit, he was friendly and professional. Thanks again!
March 12, 2026
Unprompted review
Reply from Fibrely
Hi Hartley,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
great service
we were having wifi issues for a couple weeks and were just putting off sorting it. However! little did we know only a one 5 minute call with the lovely Lloyd would fix all our problems ! excellent service ! Thank you !!!
March 12, 2026
Unprompted review
Reply from Fibrely
Hi Katie,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Great customer service
Jane was really helpful in helping me understand the process of moving places and also looking after me to ensure I get the best possible deal.
March 11, 2026
Unprompted review
Reply from Fibrely
Hi Twana,
Thank you so much for your wonderful review and your positive feedback for Jane, we'll be sure to pass this on to her directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Miles on sales was superb
Miles on sales was superb. Really friendly and knew his stuff. Strongly recommended. MILES did good!
March 10, 2026
Unprompted review
Reply from Fibrely
Hi Pottsy,
Thank you so much for your wonderful review and your positive feedback for Miles, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Andre was very helpful
Andre was very helpful.
Unfortunately, our broadband is extremely slow. Although they've tried to improve the speed, it can't be achieved. As a gesture of goodwill, Andre managed to organise a couple of months credit as compensation
March 10, 2026
Unprompted review
Reply from Fibrely
Hi Peter,
Thank you so much for your wonderful review and your positive feedback for Andre, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
I had my WiFi giving nowhere near to…
I had my WiFi giving nowhere near to what I was paying for, called up and got through to a South African chap called Matthew in just a minute or two. Very helpful and doubled the speed I was getting.
March 9, 2026
Unprompted review
Reply from Fibrely
Hi Charles,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Absolutely amazing
Absolutely amazing, they resolved my issue all within the same call.
Mark was very helpful and guided me through the process.
March 9, 2026
Unprompted review
Reply from Fibrely
Hi Annette!
Thank you so much for your wonderful review and your positive feedback for Mark, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Excellent Service from Mathew
Excellent Service from Mathew
I had a great experience with Fibrely thanks to Mathew. He was very helpful, professional, and explained everything clearly. Mathew took the time to answer my questions and made the whole process simple and stress-free.
The customer service was excellent and I really appreciated his patience and support. It's great to deal with someone who genuinely cares about helping customers.
Highly recommend Fibrely, and a big thank you to Mathew for the outstanding service!
March 7, 2026
Unprompted review
Reply from Fibrely
Hi Valued Customer!
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Thanks Lloyd for your help got it…
Thanks Lloyd for your help got it sorted quickly n smoothly.. thank you ever so much..ure a ⭐
March 7, 2026
Unprompted review
Reply from Fibrely
Hi Fran,
Thank you so much for your wonderful review and your positive feedback for Lloyd, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
POOR INTERNET SERVICE
I have had poor internet access for months, not getting anything near the speeds I am paying for. Then the router provided that I paid extra for doesnt work. Now I am a week without access
March 2, 2026
Unprompted review
Reply from Fibrely
Hi Jaspal,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience.
This is certainly not the level of service we aim to provide, and we understand your frustration. We’d really like the opportunity to make things right and address any issues you’ve encountered as quickly as possible.
Please reach out to us directly with your order details or contact number, and one of our team members will personally look into this matter for you.
Your experience matters to us, and we’re committed to doing better.
We've requested further information so that we can take a look at the issues.
Kind regards,
Fibrely Customer Support
Spoke to Matthew in technical as I was…
Spoke to Matthew in technical as I was having a few issues. So helpful and polite. Helped me solve the issue and he is a credit to the company
March 6, 2026
Unprompted review
Reply from Fibrely
Hi Ian,
Thank you so much for your wonderful review and your positive feedback for Matthew, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
Donald
Very helpful and they're all good experience Donald was very polite I'm very helpful and explain things very well
March 6, 2026
Unprompted review
Reply from Fibrely
Hi Kiz,
Thank you so much for your wonderful review and your positive feedback for Donald, we'll be sure to pass this on to him directly! We truly appreciate you taking the time to share your experience with us. It means a lot to know that our service met your expectations and that we could make a positive impact.
Your feedback motivates our team to keep delivering the best service possible, and we’re so glad we could be part of your journey. If you ever need any assistance in the future, we’re always here to help.
Thanks again for your trust and support!
Best regards,
Fibrely Customer Support
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