The installers came exactly on time. They talked to me about what they were going to do, and took my wishes into account. They installed my new broadband quickly and with minimal mess and disruption.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Internet had dropped out completely, followed the help desk on Fibrus website resetting router etc but to no avail. Noted incident on website and sat back. Tried resetting router again and it all came... See more
Company replied
Rachael, Rachael made the experience so lovely. A bubbly personality goes a long way to making ringing Fibrus a good experience. Employ more staff like Rachael. Sorry if i've spelt her name wrong!!... See more
Company replied
Received a call today from Fibrus ref: my current contract package. The rep was Tommy and right from the start of the call he was longterm customer orientated and looking to see if he could offer me s... See more
Company replied
Company details
Written by the company
Fibrus is an award-winning company created in Northern Ireland to bring Fibrefast Full Fibre Broadband to homes and businesses across NI & UK. So, you’ll no longer have to rely on the legacy of slow copper wires for your service. Our team of dedicated professionals are locally based, so you can count on excellent customer service and technical support when you need it.
Contact info
108 – 113 Dargan Crescent, BT3 9JP, Belfast, United Kingdom
- 02890993230
- fibrus.com
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Able to contact by phone
Able to contact by phone and discuss what I want without any difficulty. Able to understand the person on the other end of the phone. One phone number gets you through immediately.
May 26, 2026
Reply from Fibrus
Hi Thomas,
Thanks a million for the lovely review, this is fantastic to hear , no endless menus, no mystery transfers, just straight through to someone who can help! 📞 We’re delighted you found the process easy and clear, and that our team made everything simple to discuss and understand. That’s exactly the experience we aim to deliver. Thanks so much for the 5-star review and for choosing Fibrus! 😊
Kind Regards,
Customer Experience Team
Really happy to be able to communicate…
Really happy to be able to communicate with one of your staff. She understood my needs, we had a discussion about various options and agreed a new package for the next 18 months.
May 26, 2026
Reply from Fibrus
Hi Eilis,
Thank you so much for the fantastic 5-star review 😀
We’re delighted to hear you had such a positive experience with our team. There’s nothing better than being able to have a genuine conversation, explore the options together, and find a package that suits your needs perfectly 😊
It sounds like our staff member really hit the sweet spot of listening, understanding, and helping without the dreaded “computer says no” energy 😄 We’re so pleased you’ve chosen to stay with us for the next 18 months!
Thanks again for taking the time to leave your lovely feedback 🌟
Kind Regards,
Customer Experience Team
Rachel =A GEM that shines bright
Speaking to Rachel today was honestly the best part of my day, professional yet real - who knew that could actually be a thing in customer service!
This definitely made me stick with a company and forget the rest.
Rachel you were the Jewel shining bright today and I hope the light you carry is recognised as an asset. Much love J
May 26, 2026
Reply from Fibrus
Hi Jay,
Now this review deserves to be framed and hung in the office 😄🌟
Rachel really is a gem that shines bright, we’re honestly starting to suspect she doesn’t need electricity and simply powers the room herself! ⚡😂 From the sounds of it, she brought the perfect mix of professionalism, personality, and pure good vibes to your day.
We absolutely loved reading that she was “the best part” of your day, that’s the kind of feedback that makes our team do a little happy dance in the office 💃🕺 And between us… we’re fairly certain Rachel has the ability to light up any room she walks into (we’re still checking if it’s a superpower or just excellent customer service 😅).
Thank you so much for the amazing 5-star review and for sharing the love. We’ll make sure Rachel sees your brilliant words.
Kind Regards,
Customer Experience Team
A positive customer experience this…
I had a very positive experience this morning with Fibrus. The advisor was knowledgeable and helpful. He listened and came back to me with a value for money product. I highly recommend Fibrus.
May 26, 2026
Reply from Fibrus
Hi David,
What a brilliant review, thank you so much for the recommendation! 😊 We’re delighted to hear you had such a positive experience with our advisor this morning. Listening properly, giving helpful advice, and finding the best value-for-money option is exactly what we aim for, so it’s fantastic to know we delivered for you.
We’ll be sure to pass your kind words along to the team, they’ll be smiling wider than a fibre cable stretched across the countryside! 🚀
Thanks again for the amazing 5-star review, David! 😊
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi There,
Thank you for your fantastic 5-star review! We are delighted to hear that our service was friendly, quick, and easy. We appreciate your feedback.
Kind Regards
Customer Experience Team
Install team were excellent
Install team were excellent, fast and very neat. The family is enjoying the faster internet speed.
May 14, 2026
Reply from Fibrus
Hi Richard,
Thanks a million for the fantastic 5-star review! 😊 We’re delighted to hear the install team hit the mark with a fast and tidy installation, we do love hearing that they left everything neat and running smoothly.
Best of all, it sounds like the whole family is now enjoying those lightning-fast speeds… no more battling over buffering! 🚀
We really appreciate you taking the time to leave such lovely feedback, Richard.
Kind Regards,
Customer Experience Team
Owen was great He was a great help so…
Owen was great He was a great help so also was the other m an.
I am 84 years old when I rang in I was expecting a long wait but no right thought to 2 good help no problems many thanks to both
May 25, 2026
Reply from Fibrus
Hi Arnold,
What a brilliant review to read, thank you for taking the time to share it! 😊 We’re delighted to hear that Owen and the other member of the team were able to help you so quickly and make everything nice and straightforward. No long waits, no hassle, just the way it should be!
We’ll be sure to pass your kind words on to both of them. I’m sure they’ll be absolutely chuffed to know they made such a positive impression.
Thanks again for the lovely 5-star review, Arnold, it really means a lot to us! 😊
Kind Regards,
Customer Experience Team
Absolute brilliant friendly service…
Absolute brilliant friendly service from Oran went above an behond for all our internet needs couldn’t have been more helpful an nice altho he does support man united
May 25, 2026
Reply from Fibrus
Hi Shaunagh,
Thanks for your brilliant feedback 😊 We’re delighted to hear Oran delivered such friendly, helpful service and went above and beyond to get everything sorted for your internet needs.
We also have to say… we can forgive a lot for great customer service, but supporting Man United might just be pushing it a bit far 😄 Only joking, we’ll let Oran off this time since he clearly did a top-class job!
We really appreciate you taking the time to share your experience.
Kind Regards,
Customer Experience Team
So far the internet has been good wee…
So far the internet has been good wee bit concerned about the buy out end
May 11, 2026
Reply from Fibrus
Hi Patrick,
Thank you for your 5-star review! 😊 We’re really glad to hear the internet has been good so far.
We understand your concern around the buyout element, and if you’d like, our team would be happy to go through this with you in more detail to make sure everything is clear and straightforward.
We really appreciate you taking the time to share your feedback.
Kind Regards,
Customer Experience Team
The experience was great because your…
The experience was great because your salesman made it so easy to understand . The guys who came to fit it were so friendly and efficient so thank you and the Internet is working perfect no more buffering like my old one was doing .
May 22, 2026
Reply from Fibrus
Hi Jennifer,
Thank you for your amazing 5-star review! 😊 We’re so pleased to hear that our salesperson made everything easy to understand and that the installation team were friendly and efficient during the setup.
Best of all, no more buffering, that’s the kind of upgrade we love to hear about! 🚀😄 It’s fantastic to know your new service is working perfectly and making such a difference already.
We really appreciate you taking the time to share your experience and support.
Kind Regards,
Customer Experience Team
Great customer service and easy change over
Great customer service and all around easy and good experience to change to
May 13, 2026
Reply from Fibrus
Hi Eoin,
Thank you for your fantastic 5-star review! 😊 We’re delighted to hear that switching over was an easy and positive experience for you and that you received great customer service along the way.
We aim to make the whole process as smooth and stress-free as possible, so it’s brilliant to know we delivered on that for you. 😄
Thanks again for your support and welcome aboard!
Kind Regards,
Customer Experience Team
Good team of lads
May 22, 2026
Reply from Fibrus
Hi There,
We are glad you enjoyed your experience. We appreciate your positive feedback.
Kind Regards
Customer Experience Team
Excellent service can complay
May 15, 2026
Reply from Fibrus
Hi Anthony,
Thank you for your fantastic 5-star review! 😊 We’re so pleased to hear you received excellent service.
We really appreciate you taking the time to leave your feedback and support, it means a lot to the team! 😄
Kind Regards,
Customer Experience Team
Left without making sure everything was…
Left without making sure everything was working after assurances that they would. After two phone calls to customer service it still hadn’t been resolved expecting me and my husband who are both in our eighties to try and sort it out. I had to get my son to come over the next day and he sorted out. I wasn’t very happy at all.
May 15, 2026
Reply from Fibrus
Hi Linda,
Thank you for taking the time to share your experience with us.
We’re very sorry to hear that you were left feeling unsupported following your installation, and we completely understand your frustration, especially after needing to make multiple calls and ask your son to assist the following day.
Our engineers are responsible for completing the installation and ensuring the broadband service itself is up and running before leaving. While connecting individual devices is not typically part of the installation process, we do appreciate that this situation caused additional stress and inconvenience for both yourself and your husband.
We will certainly make note of your feedback internally, as we always want to ensure customers feel fully supported throughout their journey with us.
We’re sorry again that your experience did not meet expectations and appreciate you bringing this to our attention.
Kind Regards,
Customer Experience Team
Reply from Fibrus
Hi Timothy,
Thank you for your 5-star review! 😊 We’re delighted to hear our sales team made a positive impression on you.
We’ll be sure to pass your kind words along to the team, feedback like this really means a lot and keeps everyone smiling! 😄
Kind Regards,
Customer Experience Team
Super easy sign up and installation
Super easy sign up and installation. Service and signal 100x better than my previous provider for only a few quid more.
May 14, 2026
Reply from Fibrus
Hi Michael,
Thank you for your fantastic 5-star review! 😊 We’re delighted to hear that the sign-up and installation process was super easy and that you’re already noticing such a huge improvement in both service and signal quality.
Going from your previous provider to speeds and reliability that are “100x better” for only a few extra quid sounds like a win all round! 🚀😄
We really appreciate you taking the time to share your experience and welcome to the Fibrus family!
Kind Regards,
Customer Experience Team
Superb Experience
Easy order, the lads who fitted it were awesome, really quick and professional, great team, great service and they fitted the equipment where I needed it.
May 22, 2026
Reply from Fibrus
Hi Andy,
Thank you for the brilliant 5-star review! 😊 We’re delighted to hear the whole process was easy from start to finish and that the installation team made such a great impression.
It’s fantastic to know the lads were quick, professional, and able to fit the equipment exactly where you needed it, sounds like they absolutely smashed it! 👏😄
We really appreciate your kind words and support.
Kind Regards,
Customer Experience Team
Excellent from ordering to connecting…
Excellent from ordering to connecting us and with great after service.
We have gone from 25mbps to an average of 491mbps which is just mind blowing!
May 20, 2026
Reply from Fibrus
Hi Stephen,
Wow, going from 25 Mbps to 491 Mbps is less of an upgrade and more of a broadband glow-up! 🚀 We’re absolutely delighted to hear you’ve had an excellent experience from ordering right through to installation and aftercare.
It sounds like your internet has officially gone from “making a cup of tea while things load” to “blink and you’ve missed it” speed! ☕⚡
Thank you so much for the fantastic 5-star review and for sharing your experience. Enjoy those lightning-fast speeds! 😊
Kind Regards,
Customer Experience Team
Excellent service
The engineers turned up on time, told me what they were going to do. The work was carried out very efficiently and to a high standard
May 22, 2026
Reply from Fibrus
Hi John,
Thank you for your brilliant 5-star review! 😊 We’re delighted to hear that our engineers arrived on time, kept you informed about the work being carried out, and completed everything efficiently and to a high standard.
Providing professional, reliable service is what we aim for, so it’s fantastic to know your experience reflected that. Thanks again for taking the time to share your feedback! 😄
Kind Regards,
Customer Experience Team
Paudie the man who done the install was…
Paudie the man who done the install was a gentleman
May 22, 2026
Reply from Fibrus
Hi James,
We love this, “Paudie the gentleman” has a nice ring to it 😊✨
Really pleased to hear the install went so well and that Paudie looked after you. We’ll make sure your kind words are passed on to him, it’ll absolutely make his day!
Kind Regards,
Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.