Fidelity Investments Reviews 1,026

Website is NOT user-friendly and they penalize you for making trades they dislike, sticking you with a cost-basis price that is far above what you bid and won. Definitely not the service you want to go with if you value frequent trading, and especially not a service for daytraders. Horrible.

Literally the worst. All i wanted to do is rollover my previous 401k into my current 401k. And first they said i could upload the check then they said i had to fill out forms and mail everything using snail mail. So go through all those hoops for them to tell me that I placed my election amount behind decimal. So instead of 100 percent its 1 percent. I put 100 percent so i call and tell them over the phone exactly how i want it. And they are sending everything back for me to change the numbers and then mail everything back. This is Literally the worst way to do anything. Fax would make more sense then mail.

Worst company ever in terms of service. they don't deposit the check even if i call and confirm my identity. they create more and more problems and hassles just for depositing a check from another employer retirement plan. and manager was very rude to me. he doesn't understand how to behave with customers.

Horrible organization!! They screwed my account up and blocked me for six months. On hold for countless hours and given abusive run around. The federal government needs to shut them down. Countless hours on the phone fixing their software bugs

Worst experience,dont invest money its fraud they didnt give money back.
If you invest money ,you will be forgot your mony that get back to you. Some one give complaint in Cyber crime or in the police station.

Jeff Carmona bad advice. Horrible person to deal with. Super rude and I guess 500k is not enough in his eye to give a call back. Not sure how a company can employ him.

Trying to add an authorized agent (who happens to be my son) took more than 6 weeks, resulted in a lock on my account .
No one communicated that there was a lock on my account despite my speaking to multiple representatives. Only way i found out was in trying to make a trade sign come up indicating restricted account-no reason. Money that i deposited electronically was placed in limbo and money in my account frozen. Still not able to add my son to the account despite sending all required docs

I reached out multiple times to pay off my 401k loan and was constantly transferred (3) times. When I asked for a Supervisor, Fidelity refused to get me a supervisor until I voice verified my name a 5th time as i completed this verification through the phone service and also ALL 3 times I was transferred. Fidelity refused to provide support and refused to provide a supervisor to handle my support request. I was forced to use their online system which forces me to make additional interest payments and will continue to impact my paycheck for another 2 billing cycles. All over payments which is 100% guaranteed to happen now since they refused to provide support over the phone, will further be delayed up to a month if not longer. In the past, I had to contact my employer to force Fidelity to correct the issues. I am exhausted trying to navigate such terrible support when attempting to make payments over the phone. Forcing customers to get frustrated and hang up to force additional interest payments should be illegal. Tactics like this from Fidelity and other providers should force these companies to pay heavy fines and fees.

Fidelity blocked my account with no notice and then I had to wait through 2 hours to get a representative to answer the phone. Their recorded message says "your call is important to us" but the reality is that Fidelity has let their customer service get terrible.

Paid £200 three weeks ago for their trader account spoken to on the phone 3 times, then advisor did not contact me as promised. He was going to tell me how it works, it’s been three weeks now since I had any contact with anyone. All the phones are dead. Customer service not available. Iv just been left in the dark. Service, forget it, no service

The investor group "US Stocks VIP 20" relied in good faith on Anne's professional advice. However, her advice was materially flawed and led to financial losses of approximately 10 million USD.
Anne R is the Chair of Leadership Council.
The company was informed before the publication of the review. However, unfortunately, they did not respond. Of course, everything is documented.

Fidelity sucks the big time, when trying to rollover out of Fidelity, they intentionally stall the process, make the process really hard so you keep your money in their bank. They refused to do direct rollover to my Schwab account and instead they only send check to me and I need to deposit it myself, they don't care if the check is lost or what. Elevate is doing a much better job, stay away from Fidelity as much as you can, seriously.

In my Opinion ! Fidelity Investments in the Midlothian Branch R a bunch of greedy $ Grubbing idiots. They locked up my account because they could not get any fees or commissions because I handled my own trades & $. In my Opinion they just care about fees. Go to Schwab for a great hassle free experience.

Paid £200 into account, made a profit of 11k on fidelity crypto, I tried to withdraw some of my funds,but it wouldn't let me,so spoke to my so called account,they kept saying they would call me back,wait over a week and still no phone..
So I decide to speak with them again,but on this time round ,to withdraw my funds,wait for it!!,I WOULD HAVE TO PAY 10K TO GET MY FUNDS!!
THEY HAVE EVEN GOT METO OPEN A BANK ACCOUNT SO FUNDS COULD GO INTO THIS ACCIUNT WHICH IS CALLED REVOLT..
I HAVE NOW SUBMITTED TO MY BANK A FRAUD CLAIM AND STAFFORDSHIRE POLICE ARE INVOLVED TO,AS ITS SERIOUS FRAUD HERE U DIRTY SCUMBAGS..
STAY WELL CLEAR OF THE DODGE FIRM....

Horrible Customer Service. Waited for 15 minutes to ask a simple question about my FSA card and was placed on hold and sent back to IVR nightmare. Called again was transferred to incorrect agents multiple times. Management needs an overhaul over there and should be ashamed of their operations.

My company, has transitioned from Merrill Investments to Fidelity. Worst decision by my company. The customer service sucks, they have denied me access to online when I never had access in the first place. How can you deny someone who doesn’t have access to begin with and was instructed to call to gain access. A plethora of times I called and all their recourse is to tell me “ I no longer have online access can only phone in.” Meanwhile, I’m the only one in my establishment to not have online access. Worst company to exist, and needs to be terminated as an institution. Wish I can give a 0 rating. Any Corporate company who is seeking for an alternative for a 401k institution, look the other way when you see the name Fidelity.

I had an awful experience with this company, they are not reliable and only designed to lure people of their hard earned money, I have lost a lot to them already and I will never recommend them to anyone. Being with PAIVA has been a blessings, my payouts and other rewards has been constant.

Definitely one of the worst trading platforms I have used. I have used Etrade, Ameritrade, Schwab, but by far Fidelity is the worst. The app is very vague and does not track status of funds being settled and transferred clearly. Further, when wires are rejected, no explanation is given. I have had to call more than 4 times to try to get my money out of there into my bank account with no luck so far.

Go use any other platform but Fidelity.

I've been using Fidelity for 29 years now, multiple account types. Started with retirement account as a teenager. Made a withdrawal for home purchase, corrected a contribution one year when income was higher than expected, rolled in a 401k, opened a trust account, they helped with every step. I've had zero problems.

Worst platform. You buy option or stock and it doesn’t show for couple of minutes, Then it shows up after it drops. And you have already lost your money. This happens very often.