Fidelity Home Group Reviews 9

TrustScore 2 out of 5

2.1

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Company details

  1. Mortgage Lender
  2. Mortgage Broker

Information provided by various external sources

At Fidelity Home Group, we offer more than a mortgage. We created an innovative approach designed to create a seamless, end-to-end journey that delivers excellent customer service at every step within the home buying process. The result is an end-to-end home buying experience providing an analytics-driven home discovery, a top tier agent network and an unparalleled concierge approach to financing.


Contact info

2.1

Poor

TrustScore 2 out of 5

9 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Worst company

Worst company, we have a baby that needs his formula to be cold. Our fridge went out. Fidelity sent out 4 different reps to inspect the fridge, each person saying the exact same thing. Yet Fidelity just continued to waste our time for 5 months. We continually explained to them how important this was, but they just did not care. So ended up just buying a new fridge. Never will work with this company again.

February 20, 2025
Unprompted review
Fidelity Home Group logo

Reply from Fidelity Home Group

This review is for Fidelity National Home Warranty, we are Fidelity Home Group a mortgage company. There is for a different company.

Rated 5 out of 5 stars

The Easy Choice

The team at Fidelity Home Group made the whole home purchasing process a breeze! My wife and I purchased our first home and everyone of their team members was there for the whole process to explain every step and keep us on track. Look no further, Fidelity Home Group is the easy choice!

December 6, 2019
Unprompted review
Rated 5 out of 5 stars

Erik and Brooks are fantastic

Erik and Brooks are fantastic! They move at a breakneck pace with such compassion and grace. They took the time to answer all our questions and help us through such a complicated process. They always prepared us for what was coming and delivered on their promises right on time. There is no one better !

December 2, 2019
Unprompted review
Rated 5 out of 5 stars

Had a great experience buying my first…

Had a great experience buying my first home with Fidelity Home Group. The team I worked with was incredibly responsive, knowledgeable, and friendly, which was not really my experience with the other lenders I got quotes from. I wanted to put an offer on a home one day after getting in touch with Erik and they expedited my loan pre-approval in order to help me meet the offer deadline. My offer was ultimately accepted and we closed in 18 days.

November 27, 2019
Unprompted review
Rated 5 out of 5 stars

A top notch

A top notch, professional team. Will do a good job start to finish. No regrets, recommending to colleagues and friends. Thanks Charley!

November 15, 2019
Unprompted review
Rated 5 out of 5 stars

Wonderful for a First-Time Homebuyer

I recently purchased my first home and Fidelity Home Group was amazing. Erik & Brooks helped me through the entire process and was a total professional the whole time. Everything went perfectly and I couldn't be happier.

October 28, 2019
Unprompted review
Rated 5 out of 5 stars

Fast & Efficient

Holy cow! They were so fast and efficient! I have purchased 8 properties in my life. Each time it was such a struggle to get the loan thru. There was always "just one more (stupid) document" I had to submit. But with these guys - it was so quick and I dare say, enjoyable! I think we were approved in maybe 7 days completely hassle free? I was shocked at how smooth everything

October 24, 2019
Unprompted review
Rated 5 out of 5 stars

Attentive & helpful

Fidelity Home Group was amazing to work with!! Erik, Brooks & Brianna were the best team I could have imagined, and especially Brianna worked some kind of magic to figure out how to make everything come together in only 15 days!

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

Meeting or Beating short deadlines is their specialty!

We are one of the Fidelity Home Group 14 Day close success stories! We found our dream home and put in an offer. It was accepted 2 hours later and we had the keys 2 weeks later. Erik & his team is top notch from start to end in the home loan process. All questions were answered swiftly and everything was on point. I would recommend this them to anyone looking to impress a seller and their agent with the quickest non-cash close and come out on top as the winning bid on their dream home.

September 1, 2019
Unprompted review

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